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  1. #1


    Member Since
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    Problems with pdf downloads
    I have been experiencing difficulties with downloading pdfs recently. In Firefox (version 16.0.1) the page just appears as a blank white screen. In Safari I get the image but cannot save it as a pdf.

    Although the default pdf reader/writer is the standard one I also have Acrobat Reader to read certain documents that can only be read with Acrobat.

    I have read the answers to similar problems given to rmarsh0703 in July but I can't see how to disable Adobe in Safari.

    Can anyone help please?

  2. #2

    Raz0rEdge's Avatar
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    Are you left-clicking on the PDFs or saving them with a right-click? If the former, then switch using the latter and save the file and then open it in Preview or Adobe Reader..
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  3. #3


    Member Since
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    2 21.5" iMacs 3.06 GHz Intel Core i3 500 Gb HD OS X 10.11.5; 2 iPads iOS 9.3;2 iPhone 4s iOS 9.3
    Quote Originally Posted by Raz0rEdge View Post
    Are you left-clicking on the PDFs or saving them with a right-click? If the former, then switch using the latter and save the file and then open it in Preview or Adobe Reader..
    Thanks for your help. Message keeps on vanishing so this is 3rd retype!

    I tried right clicking at download prompt, then chose 'Save link as' (Preview already showing as default).

    I wonder why it no longer works the way it used to.

    Having been obliged to use Safari which is default for iPhone I may well migrate to it permanently.

  4. #4

    vansmith's Avatar
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    Adobe Reader's plugin only works with Safari so that won't be causing the issue with Firefox. However, it might be causing issues with Safari. In the Reader preferences, under the Internet category, there should be an option to enable/disable it. Try disabling it, relaunch Safari, and try again.

    Do you have any PDF reader extension or plugin installed for Firefox? If so, disable each of them (if there are multiple) one at a time to find the problematic one.
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  5. #5


    Member Since
    May 07, 2010
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    2 21.5" iMacs 3.06 GHz Intel Core i3 500 Gb HD OS X 10.11.5; 2 iPads iOS 9.3;2 iPhone 4s iOS 9.3
    Problems downloading pdfs SOLVED
    Quote Originally Posted by vansmith View Post
    Adobe Reader's plugin only works with Safari so that won't be causing the issue with Firefox. However, it might be causing issues with Safari. In the Reader preferences, under the Internet category, there should be an option to enable/disable it. Try disabling it, relaunch Safari, and try again.

    Do you have any PDF reader extension or plugin installed for Firefox? If so, disable each of them (if there are multiple) one at a time to find the problematic one.
    A guy from the Firefox forum came up with the solution. In Firefox Preferences/Applications Adobe Reader plugin was showing as the default for Preview documents. I suppose that that must have crept in when I had to install Adobe Reader to open a UK Government Form. Presumably, because it only works with Safari, that's why I couldn't open the files.

    Thanks for your help.

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