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  1. #1


    Member Since
    Oct 12, 2012
    Posts
    5
    restoring a Macbook Pro
    I have a new MacBook Pro (8 months) and got into a mess trying to install a program called Parallels which I purchased online. After 6 hours of help from level 1 and then level 2 support, that company admitted they could not help me, and we abandonned
    the effort. Now I'd like to delete that program and all it's related "tools" which they installed to try to solve the problem. But wondering...... is there a way to return a Mac to
    the factory condition as when purchased, or is this an overkill for a simple problem
    I could care for more simply? Everything is completely backed up so nothing to lose.

  2. #2

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    48,028
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    What kind of difficulties were you having with installing Parallels? And was it the new version, version 8.0?

    There's no need to do anything further if you followed the uninstall instructions for removing Parallels. Trying to restore your Mac may lead to more problems.

  3. #3


    Member Since
    Oct 12, 2012
    Posts
    5
    I am new to mac after years of PC. I still need some PC capabilities, so Parallels was suggested. Not sure of the version, but it was the current one in January 2012. Tech support tried for hours to get it to work and loaded quite a few programs to help them explore/work in my computer. I don't know how to uninstall anything and I'm concerned that uninstalling Parallels will not remove whatever else they added.

    Finally, I wonder if Parallels is the only option for installing Windows XP on the Mac? Someone
    mentioned Boot Camp? I don't want to invest in new Windows because the eventual goal is to
    use Mac only, so would like to use my XP disk a while longer. Sorry for the complexity.....

  4. #4

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    48,028
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    If you had Parallels from January 2012, it was version 7.X not 8.0. And that may have been why you were having problems with it as that version is not totally compatible with Mountain Lion. As far as uninstalling Parallels... just use their uninstaller or leave it as is. No harm either way.

    Also... you can not run XP or Vista on your MBP as they are not compatible with the newer hardware. (no drivers) Right now, you can only run Windows 7 and later on Windows 8 when it's released and Apple updates Boot Camp to fully support it.

  5. #5


    Member Since
    Oct 12, 2012
    Posts
    5
    Is Mountain Lion another word for OS x? They said I have OS X on this machine. Also, I was just searching the Mac site and they said Win XP will work with BootCamp if it has SP2. I think BootCamp is included on this MBP...... If any of this is wrong, please reply as I'm obviously a beginner. Thanks

  6. #6

    pigoo3's Avatar
    Member Since
    May 20, 2008
    Location
    U.S.
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    34,265
    Specs:
    2011 13" MBP 2.3ghz, 8gig ram, OS 10.8.5
    Quote Originally Posted by Jon7 View Post
    Is Mountain Lion another word for OS x? They said I have OS X on this machine.
    Yes & no. Yes Mountain Lion is OS X…but there have been 9 different versions of OS X…with Mountain Lion being the newest version (OS X version 10.8).

    - Nick
    - Too many "beachballs", read this: Beachballs
    - Computer seems slower than it used to? Read this for some slow computer tips: Speedup
    - Almost full hard drive? Some solutions. Out of Space
    - Apple Battery Info. Battery

  7. #7

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    48,028
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    Please refer back to my answer above.... you can not run XP or Vista on that model MBP as they are not supported. The only version of Windows you can run right now is Windows 7. Your hardware is too new and there is no driver support for XP or Vista. Boot Camp is an application which assists in installing Windows, it has nothing to do with which version of Windows is supported.

  8. #8


    Member Since
    Oct 12, 2012
    Posts
    5
    OK, that's clear enough. You're the first person that explained why. None of the Parallels "techs"
    knew about it. By the way, mine is OS X 10.7.3

    So now it's Windows 7 or nothing. Maybe leaving the Mac and the Lenovo running side by side
    is what I'll have to do. Many thanks

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