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Thread: Help Needed!

  1. #1

    Member Since
    Oct 10, 2012
    Question Help Needed!
    Hi there,

    I got a almost-new MacBook Air from my sister recently and erased the hard disk "Macintosh HD." At start off, it shows a grey-ish folder with a question mark on it. So I pressed the option button and tried to recover through Internet. But the computer doesn't recognize my home wi-fi... What should I do to fix this?

    Any help is appreciated. Thanks in advance.

  2. #2

    harryb2448's Avatar
    Member Since
    Nov 28, 2007
    Nambucca Heads Australia
    iMac i5 2.7GHz, 16GB memory, OS 10.11
    G'day and welcome to the forums.

    The problem with Recovery is the operating system, whatever it may be as you do not say, was downloaded from the App Store probably, and in your sister's Apple ID. Might help to get it back to your sister and see if she can download the OS.
    Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!

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