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  1. #1


    Member Since
    Feb 23, 2012
    Posts
    32
    Very slow connection.
    I am at my wits end. I am running a MacBook Pro and my ISP is Orange.


    About 3 weeks ago my internet connection started dropping out for a couple of hours and then going back to normal. This happens a few times a day and in fact has done the same up to the present day.

    I always keep my Mac maintained and cleaned with Onyx.

    I have contacted Orange and all they want me to do is contact their so-called technical support line in India. I don't want to go down this road because past experience has taught me that talking to these people in India is a waste of time that is if you can in fact understand what they are saying.
    Have any of you guys out there got any ideas of what is causing this random drop out - it is so frustrating.
    Could it be my equipment or is it a line fault

    Apparently my telephone exchange is within 1 mile of my house.

    Thanks in anticipation.

  2. #2

    mrplow's Avatar
    Member Since
    Oct 01, 2007
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    Specs:
    27" iMac i7 (2011) 10.11, Mac Mini i5 (2014), iPhone6s, Apple Watch, iPad Air 2, New AppleTV (4?)
    Is your router dropping the internet connection or is you mac losing connection with the router?

    Is your MBP connected to the router wirelessly or with a cable?
    Not been around these parts for a while. Trying to change that . .

    Please use the reputation system if you think you've been helped - bottom left of this post

  3. #3


    Member Since
    Feb 23, 2012
    Posts
    32
    Hi

    Many thanks for your quick reply.
    My router is connected with an ethernet cable and now to come to mention it all the lights are on the router even when it is running slow.

    I hope this further info helps.

  4. #4

    mrplow's Avatar
    Member Since
    Oct 01, 2007
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    Specs:
    27" iMac i7 (2011) 10.11, Mac Mini i5 (2014), iPhone6s, Apple Watch, iPad Air 2, New AppleTV (4?)
    Well the first thing to do is power down the router, count 30 seconds then restart.

    1. Do any other devices connect to the router?
    2. When you say 'slow downs' how are you measuring this?
    3. When the connection drops do any of the lights change on the router?
    4. If you connect wirelessly do you experience the same issues?
    Not been around these parts for a while. Trying to change that . .

    Please use the reputation system if you think you've been helped - bottom left of this post

  5. #5


    Member Since
    Feb 23, 2012
    Posts
    32
    I am running another computer upstairs on the same router but even when I disconnect this the performance does not improve.

    By "slow down" I mean very slow even to the extent of freezing sometimes.
    The lights do not change on the router.
    I haven't tried connecting wirelessly- is this important.

  6. #6

    mrplow's Avatar
    Member Since
    Oct 01, 2007
    Location
    UK
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    6,868
    Specs:
    27" iMac i7 (2011) 10.11, Mac Mini i5 (2014), iPhone6s, Apple Watch, iPad Air 2, New AppleTV (4?)
    1. Does the computer upstairs experience the same issues?
    2. have you power cycled the router?
    3. "I haven't tried connecting wirelessly- is this important. " - important hmmmm depends if you want to look at all the possible causes of the issues you're experiencing - i.e. is the ethernet connection on your Mac at fault?
    4. How is the upstairs computer connected to the router?
    Not been around these parts for a while. Trying to change that . .

    Please use the reputation system if you think you've been helped - bottom left of this post

  7. #7


    Member Since
    Oct 02, 2012
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    34
    Specs:
    Xserve, iMAC, MacBook Pro, MacBook Air, iPAD 2, Iphone 4s
    Quote Originally Posted by mrplow View Post
    1. Does the computer upstairs experience the same issues?
    2. have you power cycled the router?
    3. "I haven't tried connecting wirelessly- is this important. " - important hmmmm depends if you want to look at all the possible causes of the issues you're experiencing - i.e. is the ethernet connection on your Mac at fault?
    4. How is the upstairs computer connected to the router?
    i would ask the same questions, if the computer upstairs drops the internet and powering off the router doesn't correct the issue most likely means an ISP issue. you might have to make that call to india after all.

    what kind of router is it and how old?

  8. #8


    Member Since
    Feb 23, 2012
    Posts
    32
    I have just power cycled the router and I don't know if it is coincidence but it is performing well now.

    I will let you know - many thanks.

  9. #9

    harryb2448's Avatar
    Member Since
    Nov 28, 2007
    Location
    Nambucca Heads Australia
    Posts
    21,985
    Specs:
    Imac 27" Retina 5K, 512GB Flash Storage, 3.3Ghz, 16GB memory, OS X.11.5.
    Good work. Cycling the modem/router can solve a lot of problems.

    My ISP Service Department is in The Phillipines so understand your problem. Their only suggestions are 1. Turn off modem/router and leave unplugged for five minutes. 2. Reset to default and then enter the URL and set up again. 3. Reboot your computer.
    Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!

  10. #10


    Member Since
    Feb 23, 2012
    Posts
    32
    Well it seems like the old problem is back again. Sometimes it is fine and then it runs painfully slow.

  11. #11

    mrplow's Avatar
    Member Since
    Oct 01, 2007
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    UK
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    Specs:
    27" iMac i7 (2011) 10.11, Mac Mini i5 (2014), iPhone6s, Apple Watch, iPad Air 2, New AppleTV (4?)
    With it getting better after power cycling the router I'd say that's definitely the issue here.

    Do you have another router you could try?
    Not been around these parts for a while. Trying to change that . .

    Please use the reputation system if you think you've been helped - bottom left of this post

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