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Thread: Permissions

  1. #1


    Member Since
    Oct 03, 2012
    Posts
    8
    Permissions
    I have been using a Mac since the days of the Apple II (yes that long) and over the years how I've laughed at PC users who have had all manner of problems with their computers while I have just plugged in, switched on and got on with stuff.

    How times change and my MacBook Pro is now all but useless for work with a series of "Permissions" problems.

    It started with a (non) printing problem using a Mamut application. The Mamut help desk said it was not the fault of their software but an Apple Permissions thing.

    I ran disc utility and checked /repaired permissions. 10 minutes later and after pages and pages repairs, still no printing.

    I was then told to replace all printer drivers to ensure compatibility with 10.7.5

    Tried downloading drivers.....can't....dont have permission....or if the driver downloads I cant install it because of an error message which reads "the installer cant create the folder "var/folders/70/blah blah blah

    I have checked my status as administrator and that looks ok.

    Any suggestions would be gratefully received as I am in a state of shock as to how Macs can become so unusable.

  2. #2

    mrplow's Avatar
    Member Since
    Oct 01, 2007
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    Specs:
    27" iMac i7 (2011) 10.11, Mac Mini i5 (2014), iPhone6s, Apple Watch, iPad Air 2, New AppleTV (4?)
    Obviously, this isn't the default state of Macs running OSX so something must have occurred on your machine to cause this, known or unknown to you. A failed install perhaps? Or the signs of a failing hard disk.....

    Disk Utility will only repair OSX components so you may want to try resetting user permissions:
    Repair User Permissions in Mac OS X Lion
    Not been around these parts for a while. Trying to change that . .

    Please use the reputation system if you think you've been helped - bottom left of this post

  3. #3

    vansmith's Avatar
    Member Since
    Oct 19, 2008
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    Specs:
    2012 13" MBP (2.5 i5, 8GB)
    Quote Originally Posted by InoffTheRed View Post
    Any suggestions would be gratefully received as I am in a state of shock as to how Macs can become so unusable.
    It's still just a computer.

    The /var folder is located at the root of the filesystem and since I'm going to guess that you wouldn't have changed it, some other application or process has. Disk Utility might pick up on this but then again, it may not.

    Open up Terminal (/Applications/Utilities) and execute the following:
    Code:
    ls -l /
    post back here with what gets printed back.
    Important Links: Community Guidelines : Use the reputation system if you've been helped.
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  4. #4


    Member Since
    Oct 03, 2012
    Posts
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    Quote Originally Posted by vansmith View Post
    It's still just a computer.



    Open up Terminal (/Applications/Utilities) and execute the following:
    Code:
    ls -l /
    post back here with what gets printed back.
    Here is what came back:-



    total 30461
    drwxrwxr-x+ 55 root admin 1870 3 Oct 11:55 Applications
    drwxr-xr-x+ 66 root wheel 2244 14 Jun 00:14 Library
    drwxr-xr-x@ 2 root wheel 68 18 Jun 2011 Network
    drwxr-xr-x+ 4 root wheel 136 24 Sep 00:17 System
    drwxrwxrwx 4 inoffthered wheel 136 2 Aug 15:47 Test
    lrwxr-xr-x 1 root admin 60 13 Oct 2010 User Guides And Information -> /Library/Documentation/User Guides and Information.localized
    drwxr-xr-x 6 root admin 204 3 Oct 13:21 Users
    drwxrwxrwt@ 4 root admin 136 3 Oct 18:38 Volumes
    drwxr-xr-x@ 39 root wheel 1326 24 Sep 00:10 bin
    drwxrwxr-t@ 2 root admin 68 18 Jun 2011 cores
    dr-xr-xr-x 3 root wheel 4245 3 Oct 18:37 dev
    lrwxr-xr-x@ 1 root wheel 11 8 Sep 2011 etc -> private/etc
    dr-xr-xr-x 2 root wheel 1 3 Oct 18:37 home
    -rw-r--r--@ 1 root wheel 15572704 24 Aug 00:27 mach_kernel
    dr-xr-xr-x 2 root wheel 1 3 Oct 18:37 net
    drwxr-xr-x@ 6 root wheel 204 8 Sep 2011 private
    drwxr-xr-x@ 62 root wheel 2108 24 Sep 00:10 sbin
    lrwxr-xr-x@ 1 root wheel 11 8 Sep 2011 tmp -> private/tmp
    drwxr-xr-x@ 12 root wheel 408 14 Jun 00:14 usr
    lrwxr-xr-x@ 1 root wheel 11 8 Sep 2011 var -> private/var




    Means nothing to me I'm afraid.

  5. #5

    vansmith's Avatar
    Member Since
    Oct 19, 2008
    Location
    Toronto
    Posts
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    Specs:
    2012 13" MBP (2.5 i5, 8GB)
    It means something to me.

    Well, there's nothing wrong with the permissions for the /var folder (which is actually just a link to /private/var) . However, there could be a problem with the specific folder that the application is trying to use. Start with a permission fix through Disk Utility as noted by mrplow and we'll go from there.
    Important Links: Community Guidelines : Use the reputation system if you've been helped.
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  6. #6


    Member Since
    Oct 03, 2012
    Posts
    8
    Vansmith,
    I have done the repair permissions thing suggested by mrplow but the problems remain.

    I still get a "permissions" error when trying a software update (for safari).

    I don't know whether there is a related problem but I have a number of blocked plug-in messages when using safari so i now tend to use firefox.

    Printing problems also extend to pdf files which I can no longer print.

    I am running on 10.7.5. would an upgrade to mountain lion solve these problems or make them worse?

  7. #7

    mrplow's Avatar
    Member Since
    Oct 01, 2007
    Location
    UK
    Posts
    6,812
    Specs:
    27" iMac i7 (2011) 10.11, Mac Mini i5 (2014), iPhone6s, Apple Watch, iPad Air 2, New AppleTV (4?)
    oh dear, sounds like you have a few different issued layered.

    Start with a reset to Safari:
    How To: Restore Default Settings on Safari (Mac OS X Lion)

    Which apps are you trying to print from?
    Not been around these parts for a while. Trying to change that . .

    Please use the reputation system if you think you've been helped - bottom left of this post

  8. #8


    Member Since
    Oct 03, 2012
    Posts
    8
    mrplow,
    Thanks for the suggestions.
    I have reset Safari following the guide down to and including step 10.

    No difference.

    Still can't activate a software update, still have blocked plug-in message.


    As for printing problems, i cannot print a pdf attached to an email. I can open the pdf but when i try and print it crashes and produces the following message:-

    Process: AdobeReader [723]
    Path: /Applications/Adobe Reader 9/Adobe Reader.app/Contents/MacOS/AdobeReader
    Identifier: com.adobe.Reader
    Version: 9.5.1 (9.5.1)
    Code Type: X86 (Native)
    Parent Process: launchd [143]

    Date/Time: 2012-10-04 13:31:56.968 +0100
    OS Version: Mac OS X 10.7.5 (11G56)
    Report Version: 9

    Interval Since Last Report: 468098 sec
    Crashes Since Last Report: 12
    Per-App Interval Since Last Report: 125984 sec
    Per-App Crashes Since Last Report: 9
    Anonymous UUID: FBD5FBE8-1565-401C-81B5-96717C6A3BDD

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXC_BAD_ACCESS (SIGBUS)
    Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000

    VM Regions Near 0:
    --> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Adobe Reader 9/Adobe Reader.app/Contents/MacOS/AdobeReader
    __TEXT 0000000000001000-0000000000003000 [ 8K] r-x/rwx SM=COW /Applications/Adobe Reader 9/Adobe Reader.app/Contents/MacOS/AdobeReader

    Application Specific Information:
    objc_msgSend() selector name: release
    objc[723]: garbage collection is OFF

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0 libobjc.A.dylib 0x91c1dd4b objc_msgSend + 27
    1 com.apple.CoreFoundation 0x916d4039 CFRelease + 169
    2 com.apple.print.framework.PrintCore 0x93a03ef2 OpaquePMPrinter::~OpaquePMPrinter() + 150
    3 com.apple.print.framework.PrintCore 0x93a03e39 CUPSPrinter::~CUPSPrinter() + 69
    4 com.apple.print.framework.PrintCore 0x93a03dec PMBaseObject:eleteObjectIfDone(PMBaseObject*) + 34
    5 com.apple.print.framework.PrintCore 0x93a369fc PMBaseObject:rivateRelease(PMBaseObject*) + 28
    6 com.apple.print.framework.PrintCore 0x93a259f4 OpaquePMPrintSession::~OpaquePMPrintSession() + 144
    7 com.apple.print.framework.PrintCore 0x93a03dec PMBaseObject:eleteObjectIfDone(PMBaseObject*) + 34
    8 com.apple.print.framework.PrintCore 0x93a0211e PMBaseObject::Release(PMBaseObject*) + 132
    9 com.apple.print.framework.PrintCore 0x93a02074 PMRelease + 45
    10 AdobeAGM 0x7e5e46d0 PrintSession_Mac_Carbon::~PrintSession_Mac_Carbon( ) + 76
    11 AdobeAGM 0x7e4aa06a DeleteAGMPrintSessionImpl(void*) + 28
    12 AdobeBIB 0x7e37a057 Container:elete() + 53
    13 AdobeBIB 0x7e37a6db _BIBReleaseContainerProc_Release(BIB_T_MT::BIBCont ainer*) + 47
    14 com.adobe.Acrobat.framework 0x801545a4 AcroSecurityBailOutImpl + 2024988
    15 com.adobe.Acrobat.framework 0x806ffb0c 0x7fd8b000 + 9915148
    16 com.adobe.Acrobat.framework 0x7ff4a2c9 CopiesPagesPDE_Open + 47931
    17 com.adobe.Acrobat.framework 0x7ff343e0 RunAcrobatInBrowser + 90014
    18 com.adobe.Acrobat.framework 0x7ff39470 CopiesPagesPDE_Prologue + 9396
    19 com.adobe.Acrobat.framework 0x7ff39882 CopiesPagesPDE_Prologue + 10438
    20 com.adobe.Acrobat.framework 0x7ff39be5 CopiesPagesPDE_Prologue + 11305
    21 com.adobe.Acrobat.framework 0x7ff39cb4 CopiesPagesPDE_Prologue + 11512
    22 com.adobe.Acrobat.framework 0x801014b9 AcroSecurityBailOutImpl + 1684785
    23 com.adobe.Acrobat.framework 0x7ff75d1c AcroSecurityBailOutImpl + 64916
    24 com.adobe.Acrobat.framework 0x800e2a17 AcroSecurityBailOutImpl + 1559183
    25 com.adobe.Acrobat.framework 0x800e2b2f AcroSecurityBailOutImpl + 1559463
    26 com.adobe.Acrobat.framework 0x7ff18764 RunAcrobat + 1619028
    27 com.apple.CoreFoundation 0x91765d11 -[NSObject performSelector:withObject:] + 65
    28 com.apple.AppKit 0x95daa663 -[NSApplication sendAction:to:from:] + 232
    29 com.apple.AppKit 0x95fe4968 -[NSCarbonMenuImpl performMenuAction:withTarget:] + 247
    30 com.apple.AppKit 0x95e171e9 -[NSMenu _performKeyEquivalentWithDelegate:] + 374
    31 com.apple.AppKit 0x95e17325 -[NSMenu _performKeyEquivalentWithDelegate:] + 690
    32 com.apple.AppKit 0x95e16d94 -[NSMenu performKeyEquivalent:] + 79
    33 com.adobe.Acrobat.framework 0x7ff17bc1 RunAcrobat + 1616049
    34 com.apple.AppKit 0x95e158e6 -[NSApplication _handleKeyEquivalent:] + 594
    35 com.apple.AppKit 0x95d0b34f -[NSApplication sendEvent:] + 5772
    36 com.apple.AppKit 0x95c9cb21 -[NSApplication run] + 1007
    37 com.adobe.Acrobat.framework 0x7fd8dd0d RunAcrobat + 2557
    38 com.adobe.Acrobat.framework 0x7fd8d44e RunAcrobat + 318
    39 com.adobe.Reader 0x00002e8b start + 2371
    40 com.adobe.Reader 0x0000264a start + 258
    41 com.adobe.Reader 0x00002571 start + 41

    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0 libsystem_kernel.dylib 0x99a9490a kevent + 10
    1 libdispatch.dylib 0x9811ae04 _dispatch_mgr_invoke + 969
    2 libdispatch.dylib 0x98119853 _dispatch_mgr_thread + 53

    Thread 2:
    0 libsystem_kernel.dylib 0x99a9383e __psynch_cvwait + 10
    1 libsystem_c.dylib 0x95a5ae21 _pthread_cond_wait + 827
    2 libsystem_c.dylib 0x95a0b42c pthread_cond_wait$UNIX2003 + 71
    3 com.apple.CoreServices.CarbonCore 0x9b4cae62 TSWaitOnCondition + 124
    4 com.apple.CoreServices.CarbonCore 0x9b43c37d TSWaitOnConditionTimedRelative + 136
    5 com.apple.CoreServices.CarbonCore 0x9b49e67f MPWaitOnQueue + 200
    6 AdobeACE 0x7faf1759 ACEMPThread::Task() + 133
    7 AdobeACE 0x7faf16cd TaskGlue + 17
    8 com.apple.CoreServices.CarbonCore 0x9b49f5e0 PrivateMPEntryPoint + 68
    9 libsystem_c.dylib 0x95a56ed9 _pthread_start + 335
    10 libsystem_c.dylib 0x95a5a6de thread_start + 34

    Thread 3:
    0 libsystem_kernel.dylib 0x99a9383e __psynch_cvwait + 10
    1 libsystem_c.dylib 0x95a5ae78 _pthread_cond_wait + 914
    2 libsystem_c.dylib 0x95a0282a pthread_cond_wait + 48
    3 AdobeAGM 0x7e431bc8 pthread_condition_base::Wait(pthread_scoped_lock_b ase&) + 26
    4 AdobeAGM 0x7e431b1d AGMMessageQueueImpl:ull() + 65
    5 AdobeAGM 0x7e823b90 AGMWorkQueueTask:perator()() + 84
    6 AdobeAGM 0x7e824e1b boost::function0<void, std::allocator<boost::function_base> >:perator()() const + 75
    7 AdobeAGM 0x7e4319fd thread_proxy + 45
    8 libsystem_c.dylib 0x95a56ed9 _pthread_start + 335
    9 libsystem_c.dylib 0x95a5a6de thread_start + 34

    Thread 4:
    0 libsystem_kernel.dylib 0x99a9490a kevent + 10
    1 com.adobe.Acrobat.framework 0x80484476 AcroSecurityBailOutImpl + 5367022
    2 com.adobe.Acrobat.framework 0x8039ff8f AcroSecurityBailOutImpl + 4431879
    3 libsystem_c.dylib 0x95a56ed9 _pthread_start + 335
    4 libsystem_c.dylib 0x95a5a6de thread_start + 34

    Thread 5:
    0 libsystem_kernel.dylib 0x99a9383e __psynch_cvwait + 10
    1 libsystem_c.dylib 0x95a5ae78 _pthread_cond_wait + 914
    2 libsystem_c.dylib 0x95a5af7b pthread_cond_timedwait_relative_np + 47
    3 com.apple.CoreServices.CarbonCore 0x9b43c3a7 TSWaitOnConditionTimedRelative + 178
    4 com.apple.CoreServices.CarbonCore 0x9b49e67f MPWaitOnQueue + 200
    5 com.adobe.AcrobatPlugin.Updater 0x73e09dfc AcroPluginMain + 126620
    6 com.adobe.AcrobatPlugin.Updater 0x73deb6d5 AcroPluginMain + 1909
    7 com.apple.CoreServices.CarbonCore 0x9b49f5e0 PrivateMPEntryPoint + 68
    8 libsystem_c.dylib 0x95a56ed9 _pthread_start + 335
    9 libsystem_c.dylib 0x95a5a6de thread_start + 34

    Thread 6:
    0 libsystem_kernel.dylib 0x99a9402e __workq_kernreturn + 10
    1 libsystem_c.dylib 0x95a58ccf _pthread_wqthread + 773
    2 libsystem_c.dylib 0x95a5a6fe start_wqthread + 30

    Thread 7:: com.apple.appkit-heartbeat
    0 libsystem_kernel.dylib 0x99a93bb2 __semwait_signal + 10
    1 libsystem_c.dylib 0x95a0b7b9 nanosleep$UNIX2003 + 187
    2 libsystem_c.dylib 0x95a0b558 usleep$UNIX2003 + 60
    3 com.apple.AppKit 0x95ee56da -[NSUIHeartBeat _heartBeatThread:] + 2399
    4 com.apple.Foundation 0x94c3ce25 -[NSThread main] + 45
    5 com.apple.Foundation 0x94c3cdd5 __NSThread__main__ + 1582
    6 libsystem_c.dylib 0x95a56ed9 _pthread_start + 335
    7 libsystem_c.dylib 0x95a5a6de thread_start + 34

    Thread 8:
    0 libsystem_kernel.dylib 0x99a9402e __workq_kernreturn + 10
    1 libsystem_c.dylib 0x95a58ccf _pthread_wqthread + 773
    2 libsystem_c.dylib 0x95a5a6fe start_wqthread + 30

    Thread 9:
    0 libsystem_kernel.dylib 0x99a9402e __workq_kernreturn + 10
    1 libsystem_c.dylib 0x95a58ccf _pthread_wqthread + 773
    2 libsystem_c.dylib 0x95a5a6fe start_wqthread + 30

    Thread 0 crashed with X86 Thread State (32-bit):
    eax: 0x0052bd60 ebx: 0x7e5e4692 ecx: 0x965e88e0 edx: 0x000535f0
    edi: 0x00000000 esi: 0x30053ba3 ebp: 0xbfffec98 esp: 0xbfffec34
    ss: 0x00000023 efl: 0x00010206 eip: 0x91c1dd4b cs: 0x0000001b
    ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
    cr2: 0x00000000
    Logical CPU: 0

    Binary Images:
    0x1000 - 0x2fff +com.adobe.Reader (9.5.1 - 9.5.1) <7514603F-A0A6-45E7-A166-2364875CEDE3> /Applications/Adobe Reader 9/Adobe Reader.app/Contents/MacOS/AdobeReader
    0x7c000 - 0x7dfff +com.adobe.eulaframework (??? - 1.0) <B8E19F0F-C75D-4C4C-84A7-22D98EDF91E8> /Applications/Adobe Reader 9/Adobe Reader.app/Contents/Frameworks/EULA.framework/Versions/A/EULA
    0xaf000 - 0xb0fff +com.adobe.Acrobat.print.pde.CopiesPagesPDE (8.0.0 - 8.0.0) <33E18C6C-C69F-49CA-905E-E356A62418BC> /Applications/Adobe Reader 9/Adobe Reader.app/Contents/MacOS/CopiesPagesPDE.plugin/Contents/MacOS/CopiesPagesPDE
    0xf8000 - 0xf9ff1 com.apple.textencoding.unicode (2.4 - 2.4) <4E55D4B9-4E67-3FC9-9407-3E99D1D50F15> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
    0x2c0f000 - 0x2c51fff com.apple.print.framework.Print.Private (7.5 - 378.14) <C5F6DACA-B795-3191-865B-6C60C4A38777> /System/Library/PrivateFrameworks/PrintingPrivate.framework/Versions/Current/Plugins/PrintCocoaUI.bundle/Contents/MacOS/PrintCocoaUI
    0x2c64000 - 0x2c95ff9 com.apple.printingprivate.framework.PrintingPrivat e (7.4 - 68.4) <7C3F78B6-B031-32C6-BBFB-64DB253B8D15> /System/Library/PrivateFrameworks/PrintingPrivate.framework/Versions/A/PrintingPrivate
    0x2caf000 - 0x2ceefff com.apple.print.PrintingCocoaPDEs (7.5 - 378.14) <BE8CFED2-B659-3C96-9C2D-CCC7201B02F5> /System/Library/PrivateFrameworks/PrintingPrivate.framework/Versions/A/Plugins/PrintingCocoaPDEs.bundle/Contents/MacOS/PrintingCocoaPDEs
    0x8769000 - 0x877bfff libTraditionalChineseConverter.dylib (54.0.0 - compatibility 1.0.0) <ADEB72F9-0048-3C87-AD9B-71AA57D523E9> /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
    0x877f000 - 0x878dffb libSimplifiedChineseConverter.dylib (54.0.0 - compatibility 1.0.0) <D3F1CC34-55EB-3D33-A7C2-025D5C8025D0> /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
    0x8b1b000 - 0x8b3cff7 +com.adobe.BIBUtils (AdobeBIBUtils 1.1.01 - 1.1.01) /Applications/Adobe Reader 9/Adobe Reader.app/Contents/Frameworks/AdobeBIBUtils.framework/AdobeBIBUtils
    0x8cc8000 - 0x8d1efeb +com.adobe.AcroSQLite (AcroSQLite - 1.0.0) <DD38FF15-85B8-4FB9-8E2A-918072D39FAE> /Applications/Adobe Reader 9/Adobe Reader.app/Contents/Frameworks/AcroSQLite.framework/AcroSQLite
    0x8dab000 - 0x8e58ff7 libcrypto.0.9.7.dylib (0.9.7 - compatibility 0.9.7) <7B6DB792-C9E5-3772-8734-8D0052757B8C> /usr/lib/libcrypto.0.9.7.dylib
    0x9df7000 - 0x9f63fd7 +com.adobe.Acrobat.adm (9.5.1 - 9.5.1) <937E6311-5CE0-4F67-9FD3-7A730DE247DA> /Applications/Adobe Reader 9/Adobe Reader.app/Contents/MacOS/SPPlugins/AdobeADM.bundle/Contents/MacOS/AdobeADM
    0x73de6000 - 0x73e2bfd8 +com.adobe.AcrobatPlugin.Updater (9.5.1 - 9.5.1) <110F9B57-4E4E-484F-83CF-7D400F2FAF35> /Applications/Adobe Reader 9/Adobe Reader.app/Contents/Plug-ins/Updater.acroplugin/Contents/MacOS/Updater
    0x7986d000 - 0x79a16feb +com.adobe.AcrobatPlugin.EScript (9.5.1 - 9.5.1) <2754C6A4-F4D6-4700-8F99-739AFBDDF5A0> /Applications/Adobe Reader 9/Adobe Reader.app/Contents/Plug-ins/EScript.acroplugin/Contents/MacOS/EScript
    0x7a9f7000 - 0x7ae372f3 +com.adobe.AcrobatPlugin.Comments (9.5.1 - 9.5.1) <83F81BF5-A03D-40D0-B4B7-5D6DBA8CC293> /Applications/Adobe Reader 9/Adobe Reader.app/Contents/Plug-ins/Comments.acroplugin/Contents/MacOS/Comments
    0x7d6fe000 - 0x7d988ff7 +AdobeCoolType (??? - ???) <65DA3F1A-9A28-4715-979D-CC8657118251> /Applications/Adobe Reader 9/Adobe Reader.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
    0x7e377000 - 0x7e391fff +AdobeBIB (??? - ???) <77EC7656-5157-42C3-8EB4-45CE350EC4FF> /Applications/Adobe Reader 9/Adobe Reader.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
    0x7e42a000 - 0x7e940fef +AdobeAGM (??? - ???) <9734314D-AF19-41E4-B102-986CBE727C3E> /Applications/Adobe Reader 9/Adobe Reader.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
    0x7faef000 - 0x7fbfcfe7 +AdobeACE (??? - ???) <F82B6CAC-1F53-496F-ADEE-50A2CA3ECE42> /Applications/Adobe Reader 9/Adobe Reader.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
    0x7fd8b000 - 0x80c8cfc8 +com.adobe.Acrobat.framework (9.5.1 - 9.5.1) <0D29BF99-3D10-4089-84A4-D82E6B1EDCB9> /Applications/Adobe Reader 9/Adobe Reader.app/Contents/Frameworks/Acrobat.framework/Acrobat
    0x8fe0c000 - 0x8fe3eaa7 dyld (195.6 - ???) <3A866A34-4CDD-35A4-B26E-F145B05F3644> /usr/lib/dyld
    0x90005000 - 0x90082fff com.apple.PDFKit (2.6.4 - 2.6.4) <F2B635FC-EDD0-3D80-AB43-F78CB883623A> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framework/Versions/A/PDFKit
    0x90083000 - 0x90086ff7 libcompiler_rt.dylib (6.0.0 - compatibility 1.0.0) <7F6C14CC-0169-3F1B-B89C-372F67F1F3B5> /usr/lib/system/libcompiler_rt.dylib
    0x90087000 - 0x900ceff5 com.apple.opencl (2.0.19 - 2.0.19) <7689E7B9-EE5A-3F74-8699-4CDED9162260> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
    0x900cf000 - 0x900cfffe libkeymgr.dylib (23.0.0 - compatibility 1.0.0) <7F0E8EE2-9E8F-366F-9988-E2F119DB9A82> /usr/lib/system/libkeymgr.dylib
    0x900d0000 - 0x900d1ff7 libquarantine.dylib (36.7.0 - compatibility 1.0.0) <46980EC2-149D-3CF7-B29A-401FB89C275D> /usr/lib/system/libquarantine.dylib
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    0xbab00000 - 0xbab21ff6 libKoreanConverter.dylib (54.0.0 - compatibility 1.0.0) <17226124-8E8A-34EB-A2C4-D4A0469CF45B> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib

    External Modification Summary:
    Calls made by other processes targeting this process:
    task_for_pid: 30
    thread_create: 0
    thread_set_state: 0
    Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
    Calls made by all processes on this machine:
    task_for_pid: 828
    thread_create: 0
    thread_set_state: 0

    VM Region Summary:
    ReadOnly portion of Libraries: Total=231.1M resident=135.3M(59%) swapped_out_or_unallocated=95.7M(41%)
    Writable regions: Total=110.4M written=14.6M(13%) resident=32.7M(30%) swapped_out=0K(0%) unallocated=77.7M(70%)

    REGION TYPE VIRTUAL
    =========== =======
    ATS (font support) 32.8M
    CG backing stores 8404K
    CG image 12K
    CG raster data 64K
    CG shared images 3416K
    CoreGraphics 8K
    CoreServices 3148K
    MALLOC 38.2M
    MALLOC guard page 64K
    Memory tag=240 4K
    Memory tag=242 12K
    Memory tag=243 4K
    Stack 69.1M
    VM_ALLOCATE 16.1M
    __CI_BITMAP 80K
    __DATA 14.3M
    __DATA/__OBJC 316K
    __IMAGE 528K
    __IMPORT 88K
    __LINKEDIT 55.2M
    __OBJC 2912K
    __OBJC/__DATA 12K
    __PAGEZERO 4K
    __TEXT 175.8M
    __UNICODE 544K
    mapped file 124.1M
    shared memory 1924K
    shared pmap 6732K
    =========== =======
    TOTAL 553.3M

    Model: MacBookPro7,1, BootROM MBP71.0039.B0E, 2 processors, Intel Core 2 Duo, 2.4 GHz, 4 GB, SMC 1.62f6
    Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.198.19.22)
    Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: Hitachi HTS545025B9SA02, 250.06 GB
    Serial ATA Device: MAT****ADVD-R UJ-898
    USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0x24600000 / 2
    USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0x26100000 / 2
    USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06600000 / 4
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8213, 0x06610000 / 5
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x06500000 / 3
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0237, 0x06300000 / 2

  9. #9

    mrplow's Avatar
    Member Since
    Oct 01, 2007
    Location
    UK
    Posts
    6,812
    Specs:
    27" iMac i7 (2011) 10.11, Mac Mini i5 (2014), iPhone6s, Apple Watch, iPad Air 2, New AppleTV (4?)
    OK. Time to uninstall Adobe Reader.

    Grab AppCleaner and remove Adobe Reader

    Then try opening and printing a PDF - this time OSX with use the built in Preview app
    Not been around these parts for a while. Trying to change that . .

    Please use the reputation system if you think you've been helped - bottom left of this post

  10. #10


    Member Since
    Oct 03, 2012
    Posts
    8
    Mrplow,
    That is a smart little app.

    Deleted Adobe reader and the pdf now prints ok, thanks for that but......

    I tried to reinstall a fresh Adobe reader download and I get the following message:-
    The installer can't create the folder "var/folders/70/cb_6fj290qDSSx"

  11. #11

    mrplow's Avatar
    Member Since
    Oct 01, 2007
    Location
    UK
    Posts
    6,812
    Specs:
    27" iMac i7 (2011) 10.11, Mac Mini i5 (2014), iPhone6s, Apple Watch, iPad Air 2, New AppleTV (4?)
    Do you need it?

    Does it do something particular that Preview doesn't?

    That seems to be you permissions issue again.

    Run Repair Permissions from Disk Utility after a clean boot. Then run Vansmiths command again.

    What's the Home Folder called on your Mac?
    Not been around these parts for a while. Trying to change that . .

    Please use the reputation system if you think you've been helped - bottom left of this post

  12. #12

    vansmith's Avatar
    Member Since
    Oct 19, 2008
    Location
    Toronto
    Posts
    19,742
    Specs:
    2012 13" MBP (2.5 i5, 8GB)
    The blocked plug-in message appears because an plug-in is out of date. Apple has seen fit to block any out of date plug-ins (I wish they were more clear about this since most people don't seem to know this when they get the message). Any plug-in that is blocked should be updated.

    For some reason, installers can't create directories in /var/folders/. Unfortunately, the permissions are different for each respective directory in /var/folders. What do you get when you execute the following:
    Code:
    ls -l /var/folders/
    Important Links: Community Guidelines : Use the reputation system if you've been helped.
    M-F Blog :: Write for the blog
    Writing a Quality Post

  13. #13


    Member Since
    Oct 03, 2012
    Posts
    8
    Thanks for your help guys.
    I have run repair disc permissions from the disk utility.

    I have run vansmiths commands again and got the following:-

    ls -l /var/folders/
    total 0
    drwxr-xr-x 3 root wheel 102 8 Sep 2011 70
    drwxr-xr-x 3 root wheel 102 3 Oct 12:26 81
    drwxr-xr-x 19 root wheel 646 3 Oct 13:21 zz

    ls -l /

    total 0
    drwxr-xr-x 3 root wheel 102 8 Sep 2011 70
    drwxr-xr-x 3 root wheel 102 3 Oct 12:26 81
    drwxr-xr-x 19 root wheel 646 3 Oct 13:21 zz
    InoffTheRed-MacBook-Pro:~ InoffTheRed$ ls -l /
    total 30461
    drwxrwxr-x+ 54 root admin 1836 4 Oct 13:46 Applications
    drwxr-xr-x+ 66 root wheel 2244 14 Jun 00:14 Library
    drwxr-xr-x@ 2 root wheel 68 18 Jun 2011 Network
    drwxr-xr-x+ 4 root wheel 136 24 Sep 00:17 System
    drwxrwxrwx 4 InoffTheRed wheel 136 2 Aug 15:47 Test
    lrwxr-xr-x 1 root admin 60 13 Oct 2010 User Guides And Information -> /Library/Documentation/User Guides and Information.localized
    drwxr-xr-x 6 root admin 204 3 Oct 13:21 Users
    drwxrwxrwt@ 4 root admin 136 4 Oct 15:08 Volumes
    drwxr-xr-x@ 39 root wheel 1326 24 Sep 00:10 bin
    drwxrwxr-t@ 2 root admin 68 18 Jun 2011 cores
    dr-xr-xr-x 3 root wheel 4245 4 Oct 15:05 dev
    lrwxr-xr-x@ 1 root wheel 11 8 Sep 2011 etc -> private/etc
    dr-xr-xr-x 2 root wheel 1 4 Oct 15:06 home
    -rw-r--r--@ 1 root wheel 15572704 24 Aug 00:27 mach_kernel
    dr-xr-xr-x 2 root wheel 1 4 Oct 15:06 net
    drwxr-xr-x@ 6 root wheel 204 8 Sep 2011 private
    drwxr-xr-x@ 62 root wheel 2108 24 Sep 00:10 sbin
    lrwxr-xr-x@ 1 root wheel 11 8 Sep 2011 tmp -> private/tmp
    drwxr-xr-x@ 12 root wheel 408 14 Jun 00:14 usr
    lrwxr-xr-x@ 1 root wheel 11 8 Sep 2011 var -> private/var



    I have tried to update safari and still get the permissions error.
    I get the same installation fail message when i try and install Adobe Reader *



    * Unfortunately I do need Adobe Reader because in its infinite wisdom HM Revenue & customs require certain returns to be submitted online and they use Adobe forms...it is a royal pain in the a**e.

  14. #14

    mrplow's Avatar
    Member Since
    Oct 01, 2007
    Location
    UK
    Posts
    6,812
    Specs:
    27" iMac i7 (2011) 10.11, Mac Mini i5 (2014), iPhone6s, Apple Watch, iPad Air 2, New AppleTV (4?)
    Create a new user, log into it, try and install adobe reader
    Not been around these parts for a while. Trying to change that . .

    Please use the reputation system if you think you've been helped - bottom left of this post

  15. #15


    Member Since
    Oct 03, 2012
    Posts
    8
    Mrplow,
    That worked, new user and downloads went through ok.
    I have just tried to print a pdf and still get an error message before Adobe reader crashes.

    I'll reinstall printer drivers to see if thats the problem

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