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OS X - Operating System General OS operation information and support

Help: Mac reboot is taking over 3 hours after installing mountain lion


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staceyasdfghjkl

 
Member Since: Jul 26, 2012
Posts: 1
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So, I've downloaded OS X ML from the app store and when it was done, I started the installing process. After the pre-installing part which took about three minutes or so, the mac restarted and it's been 3 hours now and the screen is still white with a little rainbow-coloured thingy going in circle. I feel like this shouldn't take so long and I don't know what to do. And I'm not a computer genius, so I'm kind of desperate here. Is this normal? Should I wait or is there something I should do?

Please help a stupid 18 years old girl that can't even upgrade her Mac properly. Please?

(Yes, I met all the before-downloading-requirements. Appropriate MacBook and I had OS X Lion.)
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ycl1688

 
Member Since: Mar 09, 2011
Posts: 742
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Mac Specs: mbp 15 2009, mbp 13 2010

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this is not normal, can you force shut down the macbook by pressing the on/off button ? reboot it see how it reacts.if not okay did your make a reboot able osx on dvd, sdhc or thumb drive ? if yes, re install the osx by rebooting, when chime sounds press option key, if all fails down load again make sure you create an osx reboot able media. try install again.good luck.
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