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OS X - Operating System General OS operation information and support

Outlook 2011 Mac Exchange Sync Issues

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Mac Air

Member Since: Jun 16, 2012
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Hello. I bought a Mac Air yesterday primarily for work proposes. I installed Office 2011 and entered exchange data into Outlook and the Mac did a great job with auto discover and setting up my email and downloading it and my folders.

MY work is all PC.

My problem: When I modify my email on my MAC, say delete an item or move it to a folder, it does not update my outlook on my work PC (or work webmail). It is almost as if it is only modifying it locally (note: my folders are NOT under my computer). The inbox on the MAC will update with new email and if I delete email on my work PC it will delete it on my MAC, but not the other way around.

Any ideas? I have tried everything with the settings. This is a make it or break it for me. If I cannot get this to work the MAC is going back.

Thank You,
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Are you using Exchange Server? If so, what version is it? Outlook 2011 will only work with Exchange Server 2007 or later.
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Member Since: Jun 18, 2012
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I'm having the same issue. My email synced just fine between my work PC, iPhone, and Outlook 2011 for Mac for the last several months. Now, when I make changes on PC or iPhone, and they sync everywhere, including my Mac - but when I delete something, or move it to another folder on my Mac - it does nothing to the other two devices.

I've held down option while selecting Outlook, and rebuilt the database, but that didn't seem to work.

Any suggestions will be greatly appreciated.
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Mac Air

Member Since: Jun 16, 2012
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So my solution...patience. I had a 17gig Outlook file, I let it load/sync overnight however that was not long enough. You need to let your files completely sync prior to expecting the Outlook to function properly. It works fine now. The Progress Status under tools led me down the correct path and let me see the issue. I am running my PC at work, my Mac in meetings / home / on the road and another PC at home and iPhone all connected to the exchange server and operating correctly.

Technical Canned Answer:
You can Control-Click (Right-click) on a folder and select synchronize now. The number of messages in your folders might need to be reduced to match what works on a Mac. If you do have large numbers of messages to move, I would do this in your web browser then create a new Identity in Outlook Mac and let the changes download to the new Identity.

Be sure you have updated to 14.2.2 first!! The SP2 updater had a major database upgrade.

Exchange Basics

The Inbox syncs more frequently than any other and should be kept as clean as possible. (this is the number one cause of problems with sync). Do NOT make subfolders under the Inbox.

Any folder with more than a few thousand messages is going to take some time to fully come down when you first sync your account. Due to the design of Outlook's sync engine (and how exchange works), you will see the 512 newest messages in a folder at the initial start of sync then the rest of the folder's contents will be back filled before you see any mail that arrives after this point. This is why it will look like you are not getting new mail when a folder is still going through initial sync. This is also further exacerbated by an Exchange issue where it gets unnecessary change events before the newer mail arrives. If you carefully watch the progress during the sync of a folder with greater than a couple thousand messages, you will see "Updating local..." a lot before the newer mail starts arriving (newer than the initial 512 that come down).

Outlook checks the server for updates every minute, any folder that has updates will subsequently be synced. Since Outlook has a limit on how many folders can be synced at a time, there can be a queue of folders waiting. The Inbox does get high priority so it will generally sync before other folders that also need to sync.


Recommended Mailbox Size Limits

Recommended Mailbox Size Limits - Exchange Team Blog - Site Home - TechNet Blogs
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