Thread: Printer Driver Problems
05-28-2012, 01:31 PM #1
Printer Driver Problems
- Member Since
- May 28, 2012
I unplugged my iMac and Samsung ML-3051N printer to set up a new desk. I plugged everything back in and now my printer refuses to print. At first I had an 'printer offline' message. It is now gone and I do not know how I got that fixed. Now when I try to print I receive the following message that "the printer software was installed incorrectly. Please reinstall the printer's software or contact the manufacturer for assistance." The printer DOES appear in the fax/print section of system preferences. To me the driver appears to be installed. I have tried to reinstall a printer driver that came with the printer on a CD as well as a newer driver off Samsung's website that is supposed to work with my OS.
I am running 10.6.8. I have tried restarting the iMac, unplugging the printer's power cord and usb cords and plugging them back in. I am at a loss on what to do next.
05-28-2012, 03:39 PM #2
- Member Since
- Dec 11, 2010
- late 2012 mini w/SSD
Installing from the CD isn't recommended because it's older than the driver included in OS X - usually - so keep in mind that that is an "unknown."
Delete the printer from the print & fax/print & scan list and then re-add it. This process assigns a driver to the printer type and connection type.
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