MacBook pro doesn't recognize password

Tofaette · Tofaette #1 (**permalink**)

04-24-2012, 08:03 AM

I'm on a MacBook Pro, OSX 10.7.2, 2.4 ghz Core 2 Duo, 4gb RAM. I opened it yesterday to find a new gray screen with a request for user name and password, which it rejects. It doesn't start in safe mode. I cant get in to the computer at all. Any suggestions

chscag · chscag #2 (**permalink**)

04-24-2012, 12:34 PM

Since you're running Lion, are you able to boot to the Recovery partition? (Command + R) If you can boot to the recovery partition you should be able to run Disk Utility to check the hard drive and if necessary, change your password.

Tofaette · Tofaette #3 (**permalink**)

04-25-2012, 01:06 PM

Thanks for the advice. I got into Disk Utility by booting holding down the alt key. But I don't know what to do once in there. Can you guide me through the steps needed to change the password? Thanks.

chscag · chscag #4 (**permalink**)

04-25-2012, 01:25 PM

Quote:

Originally Posted by Tofaette

Thanks for the advice. I got into Disk Utility by booting holding down the alt key. But I don't know what to do once in there. Can you guide me through the steps needed to change the password? Thanks.

Follow these directions: LINK

Tofaette · Tofaette #5 (**permalink**)

04-25-2012, 01:56 PM

Great! Thanks. Gonna try it in a bit - really hope it works, but I don't understand how the computer got into this mode in the first place.

Tofaette · Tofaette #6 (**permalink**)

04-26-2012, 08:18 AM

Reinstalled Lion, now running 10.7.3, no help on the boot screen issue.

Tofaette · Tofaette #7 (**permalink**)

04-29-2012, 07:21 AM

My question is what made the computer do this in the first place? It happened after I shut it down, not merely closing the lid to sleep. Any ideas?

chscag #2 (permalink)
Member Since: Jan 23, 2008 Location: Fort Worth, Texas Posts: 31,998 Mac Specs: 21.5" iMac 2.5 GHz i5, iPad 3rd Gen., 3 iPods	04-24-2012, 12:34 PM Since you're running Lion, are you able to boot to the Recovery partition? (Command + R) If you can boot to the recovery partition you should be able to run Disk Utility to check the hard drive and if necessary, change your password. Community Guidelines
	QUOTE Thanks

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Tofaette #1 (permalink)
Member Since: Apr 23, 2012 Posts: 5	04-24-2012, 08:03 AM I'm on a MacBook Pro, OSX 10.7.2, 2.4 ghz Core 2 Duo, 4gb RAM. I opened it yesterday to find a new gray screen with a request for user name and password, which it rejects. It doesn't start in safe mode. I cant get in to the computer at all. Any suggestions
	QUOTE Thanks

Tofaette #5 (permalink)
Member Since: Apr 23, 2012 Posts: 5	04-25-2012, 01:56 PM Great! Thanks. Gonna try it in a bit - really hope it works, but I don't understand how the computer got into this mode in the first place.
	QUOTE Thanks

Tofaette #6 (permalink)
Member Since: Apr 23, 2012 Posts: 5	04-26-2012, 08:18 AM Reinstalled Lion, now running 10.7.3, no help on the boot screen issue.
	QUOTE Thanks

Tofaette #7 (permalink)
Member Since: Apr 23, 2012 Posts: 5	04-29-2012, 07:21 AM My question is what made the computer do this in the first place? It happened after I shut it down, not merely closing the lid to sleep. Any ideas?
	QUOTE Thanks

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