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  1. #1

    Member Since
    Mar 05, 2012
    Unhappy need help reinstalling install disk
    I am having trouble starting up my imac. I did a disk repair and it came back saying 'error:the underlying task reported failure on exit. Volume 1 could not be repaired because of an error.' When I try to reinstall using the install disk it says 'this software cannot be installed on this computer.' This is my original install disk, so I don't know why its saying that. Anyone have any ideas?

  2. #2

    harryb2448's Avatar
    Member Since
    Nov 28, 2007
    Nambucca Heads Australia
    iMac i5 2.7GHz, 16GB memory, OS 10.11
    G'day and welcome to the forums.

    Tell us about the install disc. 110% absolute guarantee it is the disk that came with that computer? They can, and do, get mixed up. First up suggest boot from the disc one, and leave Installer and go into Utilities and run Repair Disk and see what is reported. Maybe the drive has failed completely.
    Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!

  3. #3

    Member Since
    Mar 05, 2012
    I'm 1000% sure this is the correct disk that came with my computer. Actually I hv had to do a total erase and install about a year ago using that install disk. When I did the disk repair it show that an error occurred on exit. So something's wrong there, I don't know what. I ran the disk repair a few times.

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