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Thread: software issue

  1. #1

    Member Since
    Feb 27, 2012
    software issue
    can anyone help - i've recently purchased an imac and now none of my CS3 or CS4 software [ which had been backed up] will work. I'm getting an error 6 code and they say that the licensing for the product has stopped working
    any clues?
    all gratefully received.
    thanks a bunch
    p.s i've live chatted with adobe. they wont do anything without the serials and i cant find the original disks...

  2. #2

    mrplow's Avatar
    Member Since
    Oct 01, 2007
    Mac Mini i5 (2014 High Sierra), iPhone X, Apple Watch, iPad Pro 12.9, AppleTV (4)
    I'm afraid I think you've answered your own question. You've changed machine and need to re-licence the software - but you'll need the serial numbers to do that. Unless of course you have proof of purchase from the retailer or your registration confirmation email from Adobe. In that case you can email Adobe support to have the serials re-issued to you.

    Please use the reputation system if you think you've been helped - bottom left of this post

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