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OS X - Operating System General OS operation information and support

Possible Malware Problem


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njenney

 
Member Since: Feb 25, 2012
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Hi,

Forgive me if this is not posted in the correct area. My friend has a Mac and is getting the attached error. I think it is probably malware but cannot find any info on it. She keeps clicking Cancel but every time she shuts down it pops up.

I was going to tell my friend to go into Activity Monitor in the Utilities folder of the Applications folder, choose All Processes from the drop-down menu. Look for the name of the app in the Process Name column and click to select it. Click the Quit Process button in the top left of Activity Monitor, and select Quit from the resulting menu. Then you can quit Activity Monitor, go to your Applications folder, find the offending app, and drag it to the trash.

But I don't know if this will do the trick of getting rid of it or not. Any other advice you can give me?

Thanks!
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McBie

 
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It would help if you provided us with the version of the OS your friend using and what application is causing this popup ( if it is advertised in the top left hand corner )

Cheers ... McBie

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From the looks of the menu bar, it's a browser (there's a bookmarks menu option).

That looks like a Skype contact request. Does she happen to use Skype?

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njenney

 
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Thanks guys. Let me find the answers to your questions and I will post back.
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njenney

 
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OK, she is using OS X version 10.4.11 and yes she recently installed Skype. I think this might be Skype spam.

Found this post...

Marco Cova's Blog » More Skype spam

I think I am going to tell her to try this. Hopefully this will get the messages to go away.

Skype - Skype for Mac blog - Stop receiving unwanted chats and calls

Let me know if you guys think I am on the right path. Thanks.
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Yes, that's definitely a Skype contact request. Your friend needs to set her Skype privacy settings so that random strangers cannot send contact requests.
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njenney

 
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Yep that was it. She had to change her privacy settings to...

Skype” > “Preferences” > “Privacy”. Check the box next to the option “Only people whom I have authorized”.

Thanks everyone!
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