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  1. #1


    Member Since
    Feb 10, 2012
    Posts
    2
    Macbook Pro stuck at startup screen
    Hi

    I purchases a Macbook Pro in late October. Two days ago it was stuck at the startup screen for quite sometime. I restarted it and it took a little while but it did eventually start up. Then later that night when I shut it down it took a while to shut down. The following day everything started and shut down at normal speed. Then today I ran into the same problem at start up but this time it did not start up. After 30 minutes of being stuck on the screen I googled it on my phone and read about holding the shift key down during powerup. I did this and a grey bar appeared at the bottom. It loaded all the way (took awhile) but then it was stuck on the start up screen again for 20 minutes. I restarted it again and now this strange message is coming up. It tells me to restart but when I do the same screen just keeps popping up. Is there anything I can do or do I need to visit the Apple store? thanks in advance for the help


  2. #2


    Member Since
    Dec 11, 2010
    Location
    Chicago
    Posts
    1,490
    Specs:
    late 2012 mini w/SSD
    Go to the Apple store!
    That's called a kernel panic, and is often caused by some hardware failure.
    A kext is a kernel extension (file) - usually a hardware driver.
    It is "possible" that you just need to reinstall OS X.

  3. #3


    Member Since
    Feb 10, 2012
    Posts
    2
    Quote Originally Posted by gsahli View Post
    Go to the Apple store!
    That's called a kernel panic, and is often caused by some hardware failure.
    A kext is a kernel extension (file) - usually a hardware driver.
    It is "possible" that you just need to reinstall OS X.
    thanks... making an Apple appointment now. should I prepare myself if I'm going to lose everything that I have on my computer?

  4. #4

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Keller, Texas
    Posts
    49,408
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, Sierra
    That's a good possibility if you haven't been making backups. Ask the Apple genius who works on your machine to see if he\she can save your data.

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