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OS X - Operating System General OS operation information and support

Macbook Pro stuck at startup screen


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aorsini19

 
Member Since: Feb 10, 2012
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Hi

I purchases a Macbook Pro in late October. Two days ago it was stuck at the startup screen for quite sometime. I restarted it and it took a little while but it did eventually start up. Then later that night when I shut it down it took a while to shut down. The following day everything started and shut down at normal speed. Then today I ran into the same problem at start up but this time it did not start up. After 30 minutes of being stuck on the screen I googled it on my phone and read about holding the shift key down during powerup. I did this and a grey bar appeared at the bottom. It loaded all the way (took awhile) but then it was stuck on the start up screen again for 20 minutes. I restarted it again and now this strange message is coming up. It tells me to restart but when I do the same screen just keeps popping up. Is there anything I can do or do I need to visit the Apple store? thanks in advance for the help

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gsahli

 
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Go to the Apple store!
That's called a kernel panic, and is often caused by some hardware failure.
A kext is a kernel extension (file) - usually a hardware driver.
It is "possible" that you just need to reinstall OS X.
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aorsini19

 
Member Since: Feb 10, 2012
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Quote:
Originally Posted by gsahli View Post
Go to the Apple store!
That's called a kernel panic, and is often caused by some hardware failure.
A kext is a kernel extension (file) - usually a hardware driver.
It is "possible" that you just need to reinstall OS X.
thanks... making an Apple appointment now. should I prepare myself if I'm going to lose everything that I have on my computer?
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chscag

 
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That's a good possibility if you haven't been making backups. Ask the Apple genius who works on your machine to see if he\she can save your data.
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