New To Mac-Forums?

Welcome to our community! Join the discussion today by registering your FREE account. If you have any problems with the registration process, please contact us!

Get your questions answered by community gurus Advice and insight from world-class Apple enthusiasts Exclusive access to members-only contests, giveaways and deals

Join today!

 
Start a Discussion
 

Mac-Forums Brief

Subscribe to Mac-Forums Brief to receive special offers from Mac-Forums partners and sponsors

Join the conversation RSS
OS X - Operating System General OS operation information and support

Mac Book Bot problem with Comcast


Post Reply New Thread Subscribe

 
Thread Tools
Realest99

 
Member Since: Aug 01, 2008
Location: San Francisco, CA
Posts: 61
Realest99 is on a distinguished road
Mac Specs: 13" 2.2ghz MacBook, 120GB HD, 4GB ram, 30GB Ipod Video, 16GB Iphone 5 ;-)

Realest99 is offline
I get this prompt on certain pages: AUPM Service Notice

I have comcast. I use a netgear router via ethernet. They told me the above message is a bot in my Mac.

Does anyone know what the problem is? I ran Norton and nothing came up but some error files. I also did a MacScan and that didn't fix the problem.

Any help will be appreciated.
QUOTE Thanks
Realest99

 
Member Since: Aug 01, 2008
Location: San Francisco, CA
Posts: 61
Realest99 is on a distinguished road
Mac Specs: 13" 2.2ghz MacBook, 120GB HD, 4GB ram, 30GB Ipod Video, 16GB Iphone 5 ;-)

Realest99 is offline
Sometimes I get a "Connection Reset Prompt"
QUOTE Thanks
chscag

 
chscag's Avatar
 
Member Since: Jan 23, 2008
Location: Fort Worth, Texas
Posts: 38,400
chscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond repute
Mac Specs: 27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, 3 iPods, OS X Mavericks

chscag is offline
Other folks who have Comcast as their ISP have reported the same message from them. There are no viruses in the wild that can infect OS X, however, there are several forms of malware that can. As long as you stay away from certain sites that promulgate piracy and torrent downloads, you won't have to worry about those either. You can probably ignore those warnings about a BOT from Comcast but if you wish, use an AV scanner that does not use resources or cause problems. Do not use Norton, Kaspersky, or McAfee. I recommend downloading the free ClamXav 2 and use it instead.
QUOTE Thanks
Realest99

 
Member Since: Aug 01, 2008
Location: San Francisco, CA
Posts: 61
Realest99 is on a distinguished road
Mac Specs: 13" 2.2ghz MacBook, 120GB HD, 4GB ram, 30GB Ipod Video, 16GB Iphone 5 ;-)

Realest99 is offline
I've tried the ClamX for my mac book but for some reason it won't load. It trys to get the upgrades then fails and then crashes. Not sure whats wrong with that. They need to fix some bugs.
QUOTE Thanks
chas_m

 
chas_m's Avatar
 
Member Since: Jan 22, 2010
Location: Victoria, BC
Posts: 16,183
chas_m has a reputation beyond reputechas_m has a reputation beyond reputechas_m has a reputation beyond reputechas_m has a reputation beyond reputechas_m has a reputation beyond reputechas_m has a reputation beyond reputechas_m has a reputation beyond reputechas_m has a reputation beyond reputechas_m has a reputation beyond reputechas_m has a reputation beyond reputechas_m has a reputation beyond repute
Mac Specs: 2009 MBP, Black speakers, Black Benq second monitor, black(ish) iPhone 5s, Black 2012 iPad, etc.

chas_m is offline
Probably not. What's much more likely happening is that ClamAV can't work with Norton installed on there.

Remove Norton **according to the company's uninstall instructions** (very very important!) and THEN try ClamAV if you still feel like you need it (hint: you don't).
QUOTE Thanks
Realest99

 
Member Since: Aug 01, 2008
Location: San Francisco, CA
Posts: 61
Realest99 is on a distinguished road
Mac Specs: 13" 2.2ghz MacBook, 120GB HD, 4GB ram, 30GB Ipod Video, 16GB Iphone 5 ;-)

Realest99 is offline
Ok guys I got to clean out that bot in my Mac.

I got my ClamX to work finally and that fixed the problem.

Norton and Mac Scan couldn't.
QUOTE Thanks
karenleighburto

 
Member Since: Sep 25, 2012
Posts: 1
karenleighburto is on a distinguished road

karenleighburto is offline
Quote:
Originally Posted by Realest99 View Post
I get this prompt on certain pages: AUPM Service Notice

I have comcast. I use a netgear router via ethernet. They told me the above message is a bot in my Mac.

Does anyone know what the problem is? I ran Norton and nothing came up but some error files. I also did a MacScan and that didn't fix the problem.

Any help will be appreciated.
I spent 6+ hours dealing with comcast over this issue tonight - i want to point out (mainly for all the comast tech support morons who google the error and find this thread) - IT IS NOT A VIRUS, BOT, MALWARE!!!!!

THis error is actually caused becuase you are close to exceeding your bandwidth limit for the month. THere is supposed to be a link to "close" the notice (but its not working).

my first phone call to comcast (over an hour) the tech swore i had a virus - ok I spent $97 in ADDITIONAL virus/malware/botchecker software - nope I'm, clean as I knew i would be.

my second phone call (another hour and a half) tech said i was over my bandwidth (not true) and that in order to get rid of the notice i had to upgrade to business class service (again NOT true) if you go over they simply charge you $10 per 50 gigs.

Chat #1 - nearly 2 hours and finally she managed to make it go away for about 45 minutes, then it came back. Couldn't explain what happened or why.

Chat #2 useless hour of my life - this one was just simply a moron

Chat # 3 very nice, decently helpful, verified I have NOT exceeded bandwidth, and also verified no bots, virus', or malware present on my network - clueless as to why this was happening, did get it to go away for 7 minutes. Finally gave me a number for Comcast Security Assurance (because of the bandwidth info i had gotten earlier).

Phone Call #4 WRITE THIS NUMBER DOWN 1-856-324-2025 - in 2 minutes of explaining - this woman fixed the problem. its literally a click of a button that ALL phone and chat techs can do to remove the bandwidth warning...

if something like this happens again I know who i am calling first, certainly not the idiots at tech support!

COMCAST PEOPLE - BE SURE TO READ THIS!!!!! and stop quoting this post... it is NOT a bot, virus, or malware!
QUOTE Thanks
stephdomo

 
Member Since: Jul 05, 2013
Posts: 1
stephdomo is on a distinguished road

stephdomo is offline
Quote:
Originally Posted by karenleighburto View Post
I spent 6+ hours dealing with comcast over this issue tonight - i want to point out (mainly for all the comast tech support morons who google the error and find this thread) - IT IS NOT A VIRUS, BOT, MALWARE!!!!!

THis error is actually caused becuase you are close to exceeding your bandwidth limit for the month. THere is supposed to be a link to "close" the notice (but its not working).

my first phone call to comcast (over an hour) the tech swore i had a virus - ok I spent $97 in ADDITIONAL virus/malware/botchecker software - nope I'm, clean as I knew i would be.

my second phone call (another hour and a half) tech said i was over my bandwidth (not true) and that in order to get rid of the notice i had to upgrade to business class service (again NOT true) if you go over they simply charge you $10 per 50 gigs.

Chat #1 - nearly 2 hours and finally she managed to make it go away for about 45 minutes, then it came back. Couldn't explain what happened or why.

Chat #2 useless hour of my life - this one was just simply a moron

Chat # 3 very nice, decently helpful, verified I have NOT exceeded bandwidth, and also verified no bots, virus', or malware present on my network - clueless as to why this was happening, did get it to go away for 7 minutes. Finally gave me a number for Comcast Security Assurance (because of the bandwidth info i had gotten earlier).

Phone Call #4 WRITE THIS NUMBER DOWN 1-856-324-2025 - in 2 minutes of explaining - this woman fixed the problem. its literally a click of a button that ALL phone and chat techs can do to remove the bandwidth warning...

if something like this happens again I know who i am calling first, certainly not the idiots at tech support!

COMCAST PEOPLE - BE SURE TO READ THIS!!!!! and stop quoting this post... it is NOT a bot, virus, or malware!
You have no idea how happy I was to read your post! This problem happened on our PC laptops and my iMac, and it's been with us the past 1-2 weeks. Got the runaround from Comcast once yesterday and twice today. I searched this AUPM message and finally found your thread. My husband called the number and like you said, fixed in a couple minutes.

Really tempted to switch cable/internet providers, but your post bought Comcast another chance. Hope Comcast gets it's act together, spreading itself too thin.

Thanks again,
stephdomo
QUOTE Thanks
Lateias

 
Member Since: Nov 20, 2013
Posts: 1
Lateias is on a distinguished road

Lateias is offline
Quote:
Originally Posted by karenleighburto View Post
I spent 6+ hours dealing with comcast over this issue tonight - i want to point out (mainly for all the comast tech support morons who google the error and find this thread) - IT IS NOT A VIRUS, BOT, MALWARE!!!!!

THis error is actually caused becuase you are close to exceeding your bandwidth limit for the month. THere is supposed to be a link to "close" the notice (but its not working).

my first phone call to comcast (over an hour) the tech swore i had a virus - ok I spent $97 in ADDITIONAL virus/malware/botchecker software - nope I'm, clean as I knew i would be.

my second phone call (another hour and a half) tech said i was over my bandwidth (not true) and that in order to get rid of the notice i had to upgrade to business class service (again NOT true) if you go over they simply charge you $10 per 50 gigs.

Chat #1 - nearly 2 hours and finally she managed to make it go away for about 45 minutes, then it came back. Couldn't explain what happened or why.

Chat #2 useless hour of my life - this one was just simply a moron

Chat # 3 very nice, decently helpful, verified I have NOT exceeded bandwidth, and also verified no bots, virus', or malware present on my network - clueless as to why this was happening, did get it to go away for 7 minutes. Finally gave me a number for Comcast Security Assurance (because of the bandwidth info i had gotten earlier).

Phone Call #4 WRITE THIS NUMBER DOWN 1-856-324-2025 - in 2 minutes of explaining - this woman fixed the problem. its literally a click of a button that ALL phone and chat techs can do to remove the bandwidth warning...

if something like this happens again I know who i am calling first, certainly not the idiots at tech support!

COMCAST PEOPLE - BE SURE TO READ THIS!!!!! and stop quoting this post... it is NOT a bot, virus, or malware!

I went through some kind of crap before I ran into this post!!! Thanks for your contribution!!
QUOTE Thanks

Post Reply New Thread Subscribe


« Mac mail (version 6.2) text doesn't show in windows outlook | Win 7 on Mavricks Boot Camp »
Thread Tools

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off
Forum Jump

Similar Threads
Thread
Thread Starter
Forum
Replies
Last Post
maudio keyboard sound problem on Mac book casper69 Music, Audio, and Podcasting 2 03-30-2010 02:28 PM
Data Partition: Using a FAT32 Partition to exchange data between Mac and Windows XP MartinT Running Windows (or anything else) on your Mac 9 11-12-2009 02:56 AM
iPhoto Book mathogre Images, Graphic Design, and Digital Photography 30 11-22-2007 12:42 PM
Mac Users Get More ISP Choices schweb Apple Rumors and Reports 1 03-06-2003 10:57 AM

All times are GMT -4. The time now is 12:20 PM.

Powered by vBulletin
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
X

Welcome to Mac-Forums.com

Create your username to jump into the discussion!

New members like you have made this community the ultimate source for your Mac since 2003!


(4 digit year)

Already a member?