Results 1 to 11 of 11
  1. #1
    Struggling with pdf download from website

    Member Since
    Jan 26, 2012
    Posts
    5
    Struggling with pdf download from website
    Hello. I am having difficulty downloading pdf files from the Internet. May have started (not sure) when I upgraded Safari. It appears that the website attempts to download the pdf but I get a black screen without the document. When using the option to download directly to desktop, it works for some sites but not others. For those that do not work, it downloads a useless track.php.html file. I googled the problem and could not find this particular issue. First time poster so I apologize if I am in the wrong forum. Thanks !

  2. #2
    Struggling with pdf download from website
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    45,284
    Specs:
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, Yosemite
    How about posting the URL of one of the websites you're attempting to download from so we can run some tests?

    A bit of info: Downloading a PDF is just a matter of selecting it and using the save command. Updating Safari should make no difference. But if you feel there is a problem with Safari, try using another browser as a test. Firefox or Chrome for example.

  3. #3
    Struggling with pdf download from website
    vansmith's Avatar
    Member Since
    Oct 19, 2008
    Location
    Toronto
    Posts
    19,398
    Specs:
    2012 13" MBP (2.5 i5, 8GB)
    Have you installed any plugins lately? I ask because, by default, Safari has a built in PDF viewer and I've seen problems occur when there are plugin conflicts.
    Important Links: Community Guidelines : Use the reputation system if you've been helped.
    M-F Blog :: Write for the blog
    Writing a Quality Post

  4. #4
    Struggling with pdf download from website

    Member Since
    Jan 26, 2012
    Posts
    5
    Here are an example:

    https://www.cags-accg.ca/ebrs_crs_on...y_articles.php

    Not positive it will let you in because it is a password-protected site. I am looking to download the pdf article entitled: Sleep Deprivation in Surgeons under January 2012. But I have the same issues with any of the pdf files on this page. If this does not work, I will try to find another example.

    I do not think I have downloaded any plug-ins recently but am not positive.

    Thanks again.

  5. #5
    Struggling with pdf download from website
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    45,284
    Specs:
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, Yosemite
    Provide another example web site as that one is for members only. Also, have you tried another browser as I suggested above? It's always a good idea to keep a spare browser on hand just for occasions when you think it's a browser problem.

  6. #6
    Struggling with pdf download from website

    Member Since
    Jan 26, 2012
    Posts
    5
    Maybe we can try this. Go to ASCRS: American Society of Colon and Rectal Surgeons. (ASCRS = fascrs.org) In the column on the right toward the bottom is a link to Evidence Based Reviews in Surgery. When you click on that link the same thing happens. Black page. I do not know if this is a pdf file, but this is what happens. And not all pdf files are a problem. Just the ones I seem to need to download. I am able to successfully download from one of the hospital PCs but I would like to do it with my Mac. When I try Firefox, I get a page with a question mark in the middle surrounded by a Q. I am not making this easy, am I. Thanks again.

  7. #7
    Struggling with pdf download from website
    vansmith's Avatar
    Member Since
    Oct 19, 2008
    Location
    Toronto
    Posts
    19,398
    Specs:
    2012 13" MBP (2.5 i5, 8GB)
    In the meantime, use Chrome since it has a built in PDF viewer. That will give you a workable browser until this problem is fixed (unless of course you choose to stay with Chrome).

    As noted above, have you installed any plugins lately?
    Important Links: Community Guidelines : Use the reputation system if you've been helped.
    M-F Blog :: Write for the blog
    Writing a Quality Post

  8. #8
    Struggling with pdf download from website
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    45,284
    Specs:
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, Yosemite
    I just went to that site and clicked on the link you suggested. It opened with Safari and it opened OK again when I used Chrome. There must be something else going on with your system.

  9. #9
    Struggling with pdf download from website
    chas_m's Avatar
    Member Since
    Jan 22, 2010
    Location
    Victoria, BC
    Posts
    18,970
    Specs:
    Mid-2012 MBP (16GB, 1TB HD), Monoprice 24-inch second monitor, iPhone 5s 32GB, iPad Air 2 64GB
    Chances are high that at some point the OP installed the dreaded Acrobat Reader and its default plug-in. That's a heck of a mess to clean up (shakes fist at Adobe).

  10. #10
    Struggling with pdf download from website

    Member Since
    Jan 26, 2012
    Posts
    5
    Sorry vansmith. I am not computer savvy and am not sure about plug-ins. I have updated Acrobat Reader a couple times and if that includes a plug-in, that may be the case. I vaguely remember now that the problem may have started around the time I updated Acrobat Reader. I will try Chrome and will stop by the Apple Store to see if there is anything else I can do about Acrobat. Thanks again to all of you.

  11. #11
    Struggling with pdf download from website

    Member Since
    Jan 26, 2012
    Posts
    5
    Downloading Chrome solved the problem and it works much faster than Safari on my computer. You guys rock. Thanks.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Can't download PDF Files
    By Matt.Tejada in forum OS X - Operating System
    Replies: 3
    Last Post: 10-18-2011, 12:20 PM
  2. Need website to download OS 3.0 for iPhone.
    By MacConvert54 in forum iPhone Hardware and Accessories
    Replies: 2
    Last Post: 07-12-2010, 05:10 PM
  3. Can't download PDF files!!
    By fleurya in forum OS X - Operating System
    Replies: 2
    Last Post: 06-26-2007, 10:12 PM
  4. pdf how can i make one what do i need to download?
    By cardboard in forum OS X - Apps and Games
    Replies: 2
    Last Post: 03-29-2007, 04:33 PM
  5. Download website
    By Andrew F in forum Switcher Hangout
    Replies: 3
    Last Post: 10-29-2006, 06:21 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •