LogMeIn Help

smam2003 · smam2003 #1 (**permalink**)

01-11-2012, 12:31 PM

Hi. I downloaded the newest version of LogMeIn on osx 10.6.8 and I couldn't click the "turn on" button. Nothing would happen. I tried to un-install the program and the "un-installer" did not work. I found threads through google where people were saying they had similar problems and to revert back to logmein 3.0. I manually deleted the LogMeIn that I had downloaded since the un-installer didn't work, downloaded the 3.0 version of LogMeIn and half way through installation I got a message saying that I had a newer version already installed and could not finish the installation. So I tried to download the new version again thinking maybe if I re-installed it, the un-installer would work this time. While installing the new version of LogMeIn I got a message saying this computer could not be attached to my LogMeIn account. I am now stuck and a bit frustrated. I have no idea where to go from here. Any help would be greatly appreciated!

harryb2448 · harryb2448 #2 (**permalink**)

01-11-2012, 03:53 PM

G'day and welcome to the forums.

Google LogMeIn Problems and see just how many complaints there are about this program. Have a read of this link:-

Uninstall Logmein on Mac OSX - LogMeIn Community

smam2003 · smam2003 #3 (**permalink**)

01-11-2012, 08:11 PM

Thank you. I came across that post during my struggles. So far the only option I've found is to basically do a "system restore" to completely remove the files, but I have too much information on my computer to do that seeing as I run a home based business

mrplow · mrplow #4 (**permalink**)

01-12-2012, 08:59 AM

Have you tried calling them?

On the one occasion I had an issue with a blank screen following log on they were courteous, helpful and worked very quickly to resolve the issue.

Perhaps worth a go rather than relying on forum posts from 2008

harryb2448 #2 (permalink)
Member Since: Nov 28, 2007 Location: Nambucca Heads Australia Posts: 14,086 Mac Specs: iMac i5 2.7GHz OS X.8.3	01-11-2012, 03:53 PM G'day and welcome to the forums. Google LogMeIn Problems and see just how many complaints there are about this program. Have a read of this link:- Uninstall Logmein on Mac OSX - LogMeIn Community *Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!*
	QUOTE Thanks

mrplow #4 (permalink)
Member Since: Oct 01, 2007 Location: UK Posts: 5,397 Mac Specs: 27" iMac i7 (2011), iPhone5, iPad3, AppleTV2	01-12-2012, 08:59 AM Have you tried calling them? On the one occasion I had an issue with a blank screen following log on they were courteous, helpful and worked very quickly to resolve the issue. Perhaps worth a go rather than relying on forum posts from 2008 External hard disk acquisition addict - but admitting the problem is the first step to a robust backup Please use the reputation system if you think you've been helped - top right of this post
	QUOTE Thanks

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smam2003 #1 (permalink)
Member Since: Jan 11, 2012 Posts: 2	01-11-2012, 12:31 PM Hi. I downloaded the newest version of LogMeIn on osx 10.6.8 and I couldn't click the "turn on" button. Nothing would happen. I tried to un-install the program and the "un-installer" did not work. I found threads through google where people were saying they had similar problems and to revert back to logmein 3.0. I manually deleted the LogMeIn that I had downloaded since the un-installer didn't work, downloaded the 3.0 version of LogMeIn and half way through installation I got a message saying that I had a newer version already installed and could not finish the installation. So I tried to download the new version again thinking maybe if I re-installed it, the un-installer would work this time. While installing the new version of LogMeIn I got a message saying this computer could not be attached to my LogMeIn account. I am now stuck and a bit frustrated. I have no idea where to go from here. Any help would be greatly appreciated!
	QUOTE Thanks

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