New To Mac-Forums?

Welcome to our community! Join the discussion today by registering your FREE account. If you have any problems with the registration process, please contact us!

Get your questions answered by community gurus Advice and insight from world-class Apple enthusiasts Exclusive access to members-only contests, giveaways and deals

Join today!

 
Start a Discussion
 

Mac-Forums Brief

Subscribe to Mac-Forums Brief to receive special offers from Mac-Forums partners and sponsors

Join the conversation RSS
OS X - Operating System General OS operation information and support

installing print utilities


Post Reply New Thread Subscribe

 
Thread Tools
kjhart0133

 
Member Since: Dec 07, 2011
Posts: 24
kjhart0133 is on a distinguished road

kjhart0133 is offline
Hello,

I'm trying to install a Canon Pixma Pro 9000 printer onto my new Mac Mini. Near the end of the installation I get a message saying "Cannot create a Folder. The location you want to create in is write protected." I think it successfully installed the printer driver, but is choking on the Printer Utilities.

Using a terminal I was able to change permissions on the /Applications folder and on the /Applications/Utilities folder to 777, but that did not help. I still can't get the Canon Setup program to complete the installation and install the printer utilities.

Any help is appreciated.

Thanks,
Kevin H.
QUOTE Thanks
osxx

 
osxx's Avatar
 
Member Since: Jan 19, 2008
Location: houston texas
Posts: 4,677
osxx is a name known to allosxx is a name known to allosxx is a name known to allosxx is a name known to allosxx is a name known to allosxx is a name known to allosxx is a name known to all
Mac Specs: 09 MBP 8GB ram 500GB HD OS 10.9 32B iPad 4 32GB iPhone 5 iOs7 2TB TC Apple TV3

osxx is offline
Have you tried just having the printer on and connected then click on Software Update ?
QUOTE Thanks
vansmith

 
vansmith's Avatar
 
Member Since: Oct 19, 2008
Location: Toronto
Posts: 18,194
vansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond repute
Mac Specs: 2012 13" MBP (2.5 i5, 8GB)

vansmith is offline
You should avoid changing the permissions of a folder to 777 - giving everyone full read/write access is asking for trouble. It should be 775 (I think).

Does the installer ask for a password? If it does, it should be given elevated permissions.

Important Links: Community Guidelines : Use the reputation system if you've been helped.
M-F Blog :: Write for the blog
Writing a Quality Post
QUOTE Thanks
kjhart0133

 
Member Since: Dec 07, 2011
Posts: 24
kjhart0133 is on a distinguished road

kjhart0133 is offline
osxx,

No, haven't tried that yet. Where is "Software Update?" Sorry if I'm a little dim about all this. The Mac world is brand new to me.

Kevin H.
QUOTE Thanks
kjhart0133

 
Member Since: Dec 07, 2011
Posts: 24
kjhart0133 is on a distinguished road

kjhart0133 is offline
Vansmith,

The installer did not ask for a password. I will be changing the permissions back to their original state, 775, once I get through this issue.

Any other ideas?

Thanks,

Kevin H.
QUOTE Thanks
vansmith

 
vansmith's Avatar
 
Member Since: Oct 19, 2008
Location: Toronto
Posts: 18,194
vansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond repute
Mac Specs: 2012 13" MBP (2.5 i5, 8GB)

vansmith is offline
If the installer is trying to install something outside of ~ and /Applications (and a few other diretcories such as /tmp), you'll need elevated privileges. That said, it should ask for it if it needs it. This leads me to believe that it doesn't need them.

What file are you downloading and trying to install? I want to give it a try.

Important Links: Community Guidelines : Use the reputation system if you've been helped.
M-F Blog :: Write for the blog
Writing a Quality Post
QUOTE Thanks
osxx

 
osxx's Avatar
 
Member Since: Jan 19, 2008
Location: houston texas
Posts: 4,677
osxx is a name known to allosxx is a name known to allosxx is a name known to allosxx is a name known to allosxx is a name known to allosxx is a name known to allosxx is a name known to all
Mac Specs: 09 MBP 8GB ram 500GB HD OS 10.9 32B iPad 4 32GB iPhone 5 iOs7 2TB TC Apple TV3

osxx is offline
Quote:
Originally Posted by kjhart0133 View Post
osxx,

No, haven't tried that yet. Where is "Software Update?" Sorry if I'm a little dim about all this. The Mac world is brand new to me.

Kevin H.
 > Software Upadte right underneath About This Mac if there are new or improved drivers it will come in with updates.
QUOTE Thanks
kjhart0133

 
Member Since: Dec 07, 2011
Posts: 24
kjhart0133 is on a distinguished road

kjhart0133 is offline
vansmith: I'm using the CD that came with the printer. It has the printer driver and some printer utilities that I want to use. It's the utilities, I think, that are causing the problem. The printer is working, but the printer utilities didn't make it.

osxx: I tried Software Update as you recommended. It loaded up several updates, but not the printer driver or any printer utilities.

I will try to go on-line to Canon to see if I can download the printer utilities there.

Kevin H.
QUOTE Thanks

Post Reply New Thread Subscribe


« Disk Utility encryption vs. FileVault 2 | Macbook major issue »
Thread Tools

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off
Forum Jump

Similar Threads
Thread
Thread Starter
Forum
Replies
Last Post
Network print jobs "On hold" ..why? farrconcordia Other Hardware and Peripherals 6 08-14-2012 10:50 PM
Can't print after installing replacement cartridges LB86 Other Hardware and Peripherals 14 07-03-2009 02:39 PM
Print from FedEx.com using Zebra ZP500 Thermal Label Printer SF2Shanghai OS X - Operating System 1 05-06-2009 02:04 PM
printer won't print b&w even when selected rcronin Other Hardware and Peripherals 5 04-27-2009 01:29 AM
Cannot print from Vista to Mac eganders OS X - Operating System 3 12-18-2008 08:47 AM

All times are GMT -4. The time now is 07:52 PM.

Powered by vBulletin
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
X

Welcome to Mac-Forums.com

Create your username to jump into the discussion!

New members like you have made this community the ultimate source for your Mac since 2003!


(4 digit year)

Already a member?