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  1. #1

    Member Since
    Dec 10, 2011
    Cannot delete window in Safari
    Hi Folks,

    I'm new with having a Mac (iMac) and one of the main reasons I got it was so that I wouldn't get viruses. I'm a digital photo artist and like an idiot, got this thing right before a huge project. Needless to say, the learning curve has been sharp.

    So, I clicked on a link today (thought it was okay) and a window popped up saying, Free Product Tester - Participate! Congratulations! You just qualified to receive the New iPad 2 for Free (sic). Read below for details. (Then there is an OK button.)

    I'm sure that this isn't a virus but whatever it is has locked up Safari as tight as a drum!

    I had this happen once before and called various long time Mac users including the techs at the store at which I bought it.

    No one had a clue.

    Eventually, I stumbled on clicking an email link (which it went to) and when I closed it, the window disappeared. (I'd tried restarting-- force quitting, etc.)

    But this time-- it won't work. Now I have 5 windows open on Safari and none will close or do anything else.

    Anyone have suggestions? I'd sure appreciate it-- I put today aside for research for a new project and I don't have time to fool around! ;-)

    I'm writing this on my PC laptop.

    Thanks so much in advance!

  2. #2

    Member Since
    Dec 10, 2011
    Okay, I think I figured it out.

    Thanks anyway!

  3. #3

    toMACsh's Avatar
    Member Since
    Jul 30, 2009
    Mac Mini Core 2 Duo
    If it was something simple, or complicated for that matter, it might help someone else if you post what fixed it.

  4. #4

    Member Since
    Dec 10, 2011
    Okay, sure.

    It is a simple matter of getting rid of the cookies the thing had inserted.

    You have to understand-- I have used a PC for decades and my husband is a PC tech. Therefore, I've never had to do any maintenance, etc., so never bothered to learn.

    This bug apparently is quite common and certainly persistent!

    I went to:

    Safari; preferences; privacy; details of Remove All Website Data, and then deleted the offending one.


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