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OS X - Operating System General OS operation information and support

office product key won't work


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sgacsgac

 
Member Since: Nov 23, 2011
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I bought Office for mac and when I tried to input the product key code, there was one there already and no way to change it out. I bought this used imac and guess that may be the problem. I deleted many many Microsoft files and folders twice, no change. Does anyone have some advice?
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chscag

 
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How about telling us which version of MS Office for the Mac that is on the used iMac so we can direct you to the uninstall instructions?
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sgacsgac

 
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I figured it out!! I was not able to edit the product key box until I went to the edit pull down at top of page and selected "select all". It did not select it all, but somehow awakened it so I could input the right key code.

I contacted the last owner and he never had Office on this Imac.

Thanks,
Patt
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