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  1. #1

    Member Since
    Nov 23, 2011
    office product key won't work
    I bought Office for mac and when I tried to input the product key code, there was one there already and no way to change it out. I bought this used imac and guess that may be the problem. I deleted many many Microsoft files and folders twice, no change. Does anyone have some advice?

  2. #2

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Keller, Texas
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 7+, 3 iPods, Sierra
    How about telling us which version of MS Office for the Mac that is on the used iMac so we can direct you to the uninstall instructions?

  3. #3

    Member Since
    Nov 23, 2011
    I figured it out!! I was not able to edit the product key box until I went to the edit pull down at top of page and selected "select all". It did not select it all, but somehow awakened it so I could input the right key code.

    I contacted the last owner and he never had Office on this Imac.


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