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  1. #1

    Member Since
    Nov 19, 2011
    Question upgrade to Snow Leopard takes out scanner
    I have a Canon Pixma MP620. It worked perfectly until I downloaded Snow Leopard. Now the scanner doesn't work but the printer does. I get this message: "The scanner driver supported by this software is not installed. Install it and then retry."

    I went to Canon and downloaded the upgraded scanner driver software. It appears to be installed but I still can't get it to work.

    Help please?

  2. #2

    pigoo3's Avatar
    Member Since
    May 20, 2008
    2011 13" MBP 2.3ghz, 8gig ram, OS 10.7.5
    Quote Originally Posted by Thulerose View Post
    It worked perfectly until I downloaded Snow Leopard.
    You shouldn't be downloading the Apple/Mac OS. The ONLY version of the Mac OS that was ever downloadable is the most recent (OS 10.7).

    If you have a downloaded version of Snow's illegal!

    - Nick
    - Too many "beachballs", read this: Beachballs
    - Computer seems slower than it used to? Read this for some slow computer tips: Speedup
    - Almost full hard drive? Some solutions. Out of Space
    - Apple Battery Info. Battery

  3. #3

    Member Since
    Nov 19, 2011
    No- I purchased Snow Leopard directly from Apple and installed the disk. I didn't mean to say downloaded... Any ideas?

  4. #4

    osxx's Avatar
    Member Since
    Jan 19, 2008
    houston texas
    09 MBP 8GB ram 500GB HD OS 10.9 32B iPad 4 32GB iPhone 5 iOs7 2TB TC Apple TV3
    Go to Cannon"s website and download the scanner driver direct for your OS.

  5. #5

    Member Since
    Nov 19, 2011
    I did upload the scanner driver from Canon and it still doesn't work.

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