New To Mac-Forums?

Welcome to our community! Join the discussion today by registering your FREE account. If you have any problems with the registration process, please contact us!

Get your questions answered by community gurus Advice and insight from world-class Apple enthusiasts Exclusive access to members-only contests, giveaways and deals

Join today!

 
Start a Discussion
 

Mac-Forums Brief

Subscribe to Mac-Forums Brief to receive special offers from Mac-Forums partners and sponsors

Join the conversation RSS
OS X - Operating System General OS operation information and support

Young MacBook Pro very sick, please advise


Post Reply New Thread Subscribe

 
Thread Tools
Shoeboat

 
Shoeboat's Avatar
 
Member Since: Jun 01, 2008
Posts: 101
Shoeboat is on a distinguished road
Mac Specs: MacBook Pro 15"

Shoeboat is offline
Processor 2.2 GHz Intel Core i7
Memory 4 GB 1333 MHz DDR3
Startup Disk Macintosh HD

I had about 64GB of free space when it happened. My 6 month old 15" MacBook Pro began to struggle a few days ago. I had watched a couple of dvd's and imported some files from my camera. iPhoto and iTunes were both open as well as a few Safari pages and things were getting abnormally slow, every action had a delay followed by the spinning rainbow circle, the importing process froze and a couple of times I had to force quit by holding down the on/off switch.

I switched on again after letting it rest for a bit and ended up with just a blue screen and the mouse arrow. No toolbar, no dock. I powered off again and later I had the dock but it would come and go, the finder window was pen but everything was frozen. I took it to an authorized Apple retailer and they said they would need to backup everything, so I bought a 1TB hard drive with me and when I got the laptop back it was back to factory settings and about 40% of my data had been successfully saved, though they didn't re install iLife and all my iTunes and photos have gone, as well as FCP and a whole load of other apps I will ned to re-install or download when I return from my holiday.

I now have 732.82 GB available but everything is still disgracefully slow and sluggish for such a young machine with so much free space as if it is threatening to happen again. I do not feel confident enough to import the data that survived or use my laptop again for work until I know what is wrong, but it should be working perfectly and I should not be seeing the spinning rainbow circle (there must be a proper word for this!) but I am despite not overloading it, it should be able to multi task anyway! Safari is particularly slow yet I'm in a decent WIFI zone.

Any ideas what the issue is here and what to do next?

It should still be under warranty as I bought it in May.
QUOTE Thanks
Shoeboat

 
Shoeboat's Avatar
 
Member Since: Jun 01, 2008
Posts: 101
Shoeboat is on a distinguished road
Mac Specs: MacBook Pro 15"

Shoeboat is offline
Unable to play iTunes movie trailer or YouTube video without the picture freezing as the sound continues. iTunes tracks can't play without stopping and starting and Safari response time is disgraceful.
QUOTE Thanks
Kevriano

 
Kevriano's Avatar
 
Member Since: Jul 02, 2006
Location: Crawley, England
Posts: 4,561
Kevriano is a name known to allKevriano is a name known to allKevriano is a name known to allKevriano is a name known to allKevriano is a name known to allKevriano is a name known to allKevriano is a name known to all
Mac Specs: 20" Intel iMac 2.4 Ghz/3G Ram/320HD, Snow Leopard. PBook G4, 1.5Ghz/1.5 Ram/250 HD, Leopard 10.5.6.

Kevriano is offline
As you have everything backed up, I would recommend you try a complete fresh install of your OS again, and then if that fails to solve it I would suggest that you may have a hard drive issue.

Try my custom Mac Forums Search Engine: Mac Forums Google Search

Please use the reputation system if you consider any help given useful (it's the little ✓/✘ on the left <---)

QUOTE Thanks
dtravis7

 
dtravis7's Avatar
 
Member Since: Jan 04, 2005
Location: Modesto, Ca.
Posts: 27,638
dtravis7 has a reputation beyond reputedtravis7 has a reputation beyond reputedtravis7 has a reputation beyond reputedtravis7 has a reputation beyond reputedtravis7 has a reputation beyond reputedtravis7 has a reputation beyond reputedtravis7 has a reputation beyond reputedtravis7 has a reputation beyond reputedtravis7 has a reputation beyond reputedtravis7 has a reputation beyond reputedtravis7 has a reputation beyond repute
Mac Specs: iMac 2.4 C2D 10.9.4, iMac 2.16 C2d 10.6.8, Macbook2007 10.8.4, Mac Mini 10.8.4, iPhone 3GS Note 8!!

dtravis7 is offline
I take it the MBP was not always slow like this? What version of OSX is on it?

Did you say a new hard drive was installed or was that your backup drive?
QUOTE Thanks
Shoeboat

 
Shoeboat's Avatar
 
Member Since: Jun 01, 2008
Posts: 101
Shoeboat is on a distinguished road
Mac Specs: MacBook Pro 15"

Shoeboat is offline
It was definitely a lot faster. I don't know what the guy in the shop did but looks like I may have been charged 1,000 Thai baht (32 USD) just to have the factory settings restored.

I've never done this before, but i'll try a disk utility repair. I can't re-install i-Life as I'm on holiday and the disk is somewhere at home back in Bangkok.
QUOTE Thanks
Shoeboat

 
Shoeboat's Avatar
 
Member Since: Jun 01, 2008
Posts: 101
Shoeboat is on a distinguished road
Mac Specs: MacBook Pro 15"

Shoeboat is offline
Can anybody advise me what to do?

I don't want to perform any disk operation without knowing exactly what I am doing.

Laptop still performing like a 7 year old Powerbook G4 with 130 MB of space and 17 applications open. Remember this is a 6 month old MacBook Pro with well over 700 BG of free space. It can not play anything, any video, any Quicktime movie, any YouTube movie or iTune track with out struggling, pausing or stopping completely.

This is awful, please advise. I don't think the guy in the shop did much other than backup what he could and restore the factory settings.
QUOTE Thanks
Kevriano

 
Kevriano's Avatar
 
Member Since: Jul 02, 2006
Location: Crawley, England
Posts: 4,561
Kevriano is a name known to allKevriano is a name known to allKevriano is a name known to allKevriano is a name known to allKevriano is a name known to allKevriano is a name known to allKevriano is a name known to all
Mac Specs: 20" Intel iMac 2.4 Ghz/3G Ram/320HD, Snow Leopard. PBook G4, 1.5Ghz/1.5 Ram/250 HD, Leopard 10.5.6.

Kevriano is offline
You don't say what version OS you are running, but anyway. If you don't have the install disc for the OS, you are going to be limited in what you can do, though you could run fsck (if you are running Leopard/Snow Leopard).
As a start though.
Go to Macintosh HD>Applications>Utilities>Disk Utility and open it.
Now, highlight your Macintosh HD in the left hand pane, and click the "repair permissions" tab and let it run though (no need to check them first, it does it anyway). When that finishes, click "verify disc". This will check if there's anything that needs fixing. You can then click "repair disc" if needed.
If this deosn't repair, you will need to run DU from the install disc instead, but if you don't have it, and you do get errors, then come back to us, and we can run you through fsck, to see if that helps.

Try my custom Mac Forums Search Engine: Mac Forums Google Search

Please use the reputation system if you consider any help given useful (it's the little ✓/✘ on the left <---)

QUOTE Thanks
Shoeboat

 
Shoeboat's Avatar
 
Member Since: Jun 01, 2008
Posts: 101
Shoeboat is on a distinguished road
Mac Specs: MacBook Pro 15"

Shoeboat is offline
I'm on Snow Leopard, thanks for the instructions, I will try that. I don't want to install iLife, FCP, PS and my important applications until everything else is running smoothly.

Thanks again.
QUOTE Thanks

Post Reply New Thread Subscribe


« Lion does not support Lacie NAS server | Ghosts of Mac Lion Server? »
Thread Tools

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off
Forum Jump

Similar Threads
Thread
Thread Starter
Forum
Replies
Last Post
High CPU Usage farshadavocate OS X - Operating System 20 11-04-2011 01:07 PM
Apple updates MacBook Pro with larger hard drives, slightly faster processors OneMoreThing... Apple Rumors and Reports 16 10-25-2011 05:05 PM
MacBook Pro has 'lost' Mac Pro [wireless network] waltonic Internet, Networking, and Wireless 0 09-22-2009 01:17 PM
New 17" Macbook Pro owner - insurance advise needed Erkybaby Apple Notebooks 5 04-04-2009 03:46 AM
Macbook vs. Macbook Pro carsncars Apple Notebooks 7 08-09-2007 03:01 PM

All times are GMT -4. The time now is 09:24 PM.

Powered by vBulletin
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
X

Welcome to Mac-Forums.com

Create your username to jump into the discussion!

New members like you have made this community the ultimate source for your Mac since 2003!


(4 digit year)

Already a member?