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  1. #1

    Member Since
    Sep 03, 2011
    Having insurmountable printing problems with my new HP
    I've just bought an All in One HP Officejet 6500 and have been having printing problems the last few months. I own a MacBook Pro and I've tried troubleshooting with HP tech support who have tirelessly walked my through attempts to fix the problem by reinstalling my HP software. The result: any attempts I make to print are followed by a Q message that says stopped or offline. I just took the two devices into Geek Squad and they told me the problem is serious enough to where I need to reinstall my entire OS and spend nothing short of 350.00. Is this necessary? If is so can anyone kind and knowledgeable enough write a step by step walk through on how to do this? PS: one last thing I CANT find my Mac OS CD for installing the software IS this something I have to have to reinstall the OS

  2. #2

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Fort Worth, Texas
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, El Capitan
    Stay away from the Geek squad. Anyone who tells you that you have to reinstall the operating system to get a printer to work is not very tech savvy. And spending $350 to do it is even more bizarre.

    Yes, you need your original install media. I would suggest finding it or buy another. Why don't you give us some info about your Mac? Year, Model, and what version of OS X it's running.

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