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  1. #1


    Member Since
    Aug 17, 2011
    Posts
    3
    Messages missing from Inbox
    I have just made the change from pc to iMac, and have a problem with "Mail". I receive some emails, which go to my Inbox. I read them. Then I close "Mail" and do something else. When I reopen Mail, my Inbox is empty: the messages have disappeared. Any messages in "Sent" stay there. What's happening, and how can I stop my messages disappearing?

  2. #2


    Member Since
    Aug 17, 2011
    Posts
    3
    Messages missing from Inbox
    I have just made the change from pc to iMac, and have a problem with "Mail". I receive some emails, which go to my Inbox. I read them. Then I close "Mail" and do something else. When I reopen Mail, my Inbox is empty: the messages have disappeared. Any messages in "Sent" stay there. What's happening, and how can I stop my messages disappearing? Both Applecare and BT Internet helplines are stumped...each are blaming the other.

  3. #3

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    48,806
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    Which ISP are you using for Mail? And, is your email setup as POP or IMAP?

  4. #4


    Member Since
    Aug 17, 2011
    Posts
    3
    My ISP is BTinternet.com; my Incoming Mail Server is imap.mail.yahoo.com. Does that answer your question? Sorry - I'm a novice at this...

  5. #5

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    48,806
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    I'm not sure how Yahoo handles IMAP but it could be that once the messages are read they're removed. Can you access your Yahoo IMAP account on line and check to see if your email messages are still there on the server?

    I know with my GMail account I can do the same but prefer rather to leave messages intact even after being read.

    Also, make sure you open your Mail preferences and check "Accounts", "Mailbox Behaviors" and "Advanced" tabs to see if the options are set correctly.

  6. #6

    osxx's Avatar
    Member Since
    Jan 19, 2008
    Location
    houston texas
    Posts
    4,695
    Specs:
    09 MBP 8GB ram 500GB HD OS 10.9 32B iPad 4 32GB iPhone 5 iOs7 2TB TC Apple TV3
    Check your trash in mail and see if they are there.

  7. #7

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    48,806
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    @Hoverstop

    Please do not cross post. Post only to one forum and reply back to the same thread. I moved your cross post here and merged it where it belongs.

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