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OS X - Operating System General OS operation information and support

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Hoverstop

 
Member Since: Aug 17, 2011
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I have just made the change from pc to iMac, and have a problem with "Mail". I receive some emails, which go to my Inbox. I read them. Then I close "Mail" and do something else. When I reopen Mail, my Inbox is empty: the messages have disappeared. Any messages in "Sent" stay there. What's happening, and how can I stop my messages disappearing?
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Hoverstop

 
Member Since: Aug 17, 2011
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I have just made the change from pc to iMac, and have a problem with "Mail". I receive some emails, which go to my Inbox. I read them. Then I close "Mail" and do something else. When I reopen Mail, my Inbox is empty: the messages have disappeared. Any messages in "Sent" stay there. What's happening, and how can I stop my messages disappearing? Both Applecare and BT Internet helplines are stumped...each are blaming the other.
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chscag

 
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Member Since: Jan 23, 2008
Location: Fort Worth, Texas
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Mac Specs: 27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, 3 iPods, OS X Mavericks

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Which ISP are you using for Mail? And, is your email setup as POP or IMAP?
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Hoverstop

 
Member Since: Aug 17, 2011
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My ISP is BTinternet.com; my Incoming Mail Server is imap.mail.yahoo.com. Does that answer your question? Sorry - I'm a novice at this...
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chscag

 
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Member Since: Jan 23, 2008
Location: Fort Worth, Texas
Posts: 40,053
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Mac Specs: 27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, 3 iPods, OS X Mavericks

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I'm not sure how Yahoo handles IMAP but it could be that once the messages are read they're removed. Can you access your Yahoo IMAP account on line and check to see if your email messages are still there on the server?

I know with my GMail account I can do the same but prefer rather to leave messages intact even after being read.

Also, make sure you open your Mail preferences and check "Accounts", "Mailbox Behaviors" and "Advanced" tabs to see if the options are set correctly.
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osxx

 
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Member Since: Jan 19, 2008
Location: houston texas
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Check your trash in mail and see if they are there.
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chscag

 
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Member Since: Jan 23, 2008
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Mac Specs: 27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, 3 iPods, OS X Mavericks

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@Hoverstop

Please do not cross post. Post only to one forum and reply back to the same thread. I moved your cross post here and merged it where it belongs.
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