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OS X - Operating System General OS operation information and support

Please Help me i think my mac has a virus?


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Lifeisabeach

 
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Member Since: Sep 30, 2007
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Mac Specs: iMac i3 (mid-2010) + OS 10.9; TV 3; iPhone 5S; iPad 4

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Quote:
Originally Posted by zakaos View Post
I purchased this laptop via eBay, and it didnt include any install disks, osx retails at over 99.00, is this my only option?
Yes. Even if all your hardware checks out, you are likely facing reinstallation of the OS. As it stands, you have no method available to you to test the hardware. How long have you had this? Depending on the terms of the auction, you may have to go back to the seller if it was expected to be in working condition. Simply adding a codec would not cause the problems you are having, so unless you did any manipulating yourself of the system files on the computer to render it inoperable, then it almost certainly is a hardware problem.


Please verify and include the exact model/year of your Mac and OS X version number (available from "About This Mac", then "More Info" on the Apple menu).
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Links: Onyx | EasyFind | Apple Hardware Test | How to test your hard drive | The Safe Mac Adware Removal Guide | Uninstall MacKeeper
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Lifeisabeach

 
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Actually there may be one other option: you can contact Apple and see if they can send you a new copy of the original install discs for your specific model of Mac. If so, I believe the fee is nominal and you will have the Apple Hardware Test available on those.

You could also take it to an Apple Store to see if they will run diagnostics on it at no charge.


Please verify and include the exact model/year of your Mac and OS X version number (available from "About This Mac", then "More Info" on the Apple menu).
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Links: Onyx | EasyFind | Apple Hardware Test | How to test your hard drive | The Safe Mac Adware Removal Guide | Uninstall MacKeeper
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zakaos

 
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can anyone dl the mac ahd .dmg and convert it to iso and supply me a link?
I think that would help me alot.
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Lifeisabeach

 
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Quote:
Originally Posted by zakaos View Post
can anyone dl the mac ahd .dmg and convert it to iso and supply me a link?
I think that would help me alot.
That is very much against forum rules.


Please verify and include the exact model/year of your Mac and OS X version number (available from "About This Mac", then "More Info" on the Apple menu).
------
Links: Onyx | EasyFind | Apple Hardware Test | How to test your hard drive | The Safe Mac Adware Removal Guide | Uninstall MacKeeper
------
Lifeisabeach - Mac-Forums Member of the Month June 2009, Feb 2012, and March 2013.
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zakaos

 
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Quote:
Originally Posted by lifeisabeach View Post
That is very much against forum rules.
ok.... I'm sorry if i dont understand.
But thanks...
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harryb2448

 
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The second last Apple Hardware Test link is for a PowrBook G4. Download it by clicking on the Download Now link in blue. When download is nfinished, drag the .dmg file from your Download folder to the Desktop.

Open up Disk Utility and drag the .dmg file to the left hand column of Disk Utility. Pop in a CD and hit the burn button. it will be bootable by holding down 'C' after the chime with the disc in. Run extended test which checks out the logic board, memory, modem, graphics etc.


http://www.info.apple.com/support/aht.html

Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!
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Lifeisabeach

 
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Member Since: Sep 30, 2007
Location: Wilmington, NC
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Mac Specs: iMac i3 (mid-2010) + OS 10.9; TV 3; iPhone 5S; iPad 4

Lifeisabeach is offline
Quote:
Originally Posted by harryb2448 View Post
The second last Apple Hardware Test link is for a PowrBook G4. Download it by clicking on the Download Now link in blue. When download is nfinished, drag the .dmg file from your Download folder to the Desktop.

Open up Disk Utility and drag the .dmg file to the left hand column of Disk Utility. Pop in a CD and hit the burn button. it will be bootable by holding down 'C' after the chime with the disc in. Run extended test which checks out the logic board, memory, modem, graphics etc.
He can't get to the Desktop to run anything, nor has any install discs.


Please verify and include the exact model/year of your Mac and OS X version number (available from "About This Mac", then "More Info" on the Apple menu).
------
Links: Onyx | EasyFind | Apple Hardware Test | How to test your hard drive | The Safe Mac Adware Removal Guide | Uninstall MacKeeper
------
Lifeisabeach - Mac-Forums Member of the Month June 2009, Feb 2012, and March 2013.
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