Reformatting comp problem

Prerna · Prerna #1 (**permalink**)

07-17-2011, 03:45 AM

I am trying to reformat my Mac book pro. I've inserted the osx cd and when booting it I held the 'c' key but when I do that the screen gets stuck at the apple logo screen and nothing happens.

Any thoughts?

louishen · louishen #2 (**permalink**)

07-17-2011, 04:05 AM

Is it the grey DVD that came with the computer or a Snow Leopard disk

Either way it will take a while to book from a DVD, but if it is just not happening then have a look at the disk surface and give them a good clean.

If there are any serious scratches then you have to get another boot disk

Prerna · Prerna #3 (**permalink**)

07-17-2011, 04:08 AM

Hey
Thanks for replying. Well the problem now is I can't take the cd out.

It is just stuck on the apple logo and when I shut it down and start it again still stuck.

Doesn't got to the log in screen anymore and cant take out cd ether.

Prerna · Prerna #4 (**permalink**)

07-17-2011, 04:30 AM

It is the official white snow cd. I've managed to get it out holding the track pad when booting.

when I insert the cd when my desktop is loaded it recognizes it and asks me to restart, when restarting my computer the screen gets stuck on the apple logo and won't load the CD.

harryb2448 · harryb2448 #5 (**permalink**)

07-17-2011, 06:35 PM

Another failed Macbook optical drive?

louishen #2 (permalink)
Member Since: Oct 22, 2007 Location: London Posts: 8,654 Mac Specs: Mac Mini Core i7 2012 \| White 2009 MacBook 2 Ghz \| 733 Mhz G4 Quicksilver	07-17-2011, 04:05 AM Is it the grey DVD that came with the computer or a Snow Leopard disk Either way it will take a while to book from a DVD, but if it is just not happening then have a look at the disk surface and give them a good clean. If there are any serious scratches then you have to get another boot disk Member of the Month September 2008 & August 2012 \| Found advice useful? – use the rep system
	QUOTE Thanks

harryb2448 #5 (permalink)
Member Since: Nov 28, 2007 Location: Nambucca Heads Australia Posts: 14,095 Mac Specs: iMac i5 2.7GHz OS X.8.3	07-17-2011, 06:35 PM Another failed Macbook optical drive? *Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!*
	QUOTE Thanks

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Prerna #1 (permalink)
Member Since: Jul 17, 2011 Posts: 4	07-17-2011, 03:45 AM I am trying to reformat my Mac book pro. I've inserted the osx cd and when booting it I held the 'c' key but when I do that the screen gets stuck at the apple logo screen and nothing happens. Any thoughts?
	QUOTE Thanks

Prerna #4 (permalink)
Member Since: Jul 17, 2011 Posts: 4	07-17-2011, 04:30 AM It is the official white snow cd. I've managed to get it out holding the track pad when booting. when I insert the cd when my desktop is loaded it recognizes it and asks me to restart, when restarting my computer the screen gets stuck on the apple logo and won't load the CD.
	QUOTE Thanks

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