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  1. #1


    Member Since
    Apr 18, 2011
    Posts
    34
    Angry Help! Password won't reset!
    Hey guys, I'm new to the macbook scene and I just locked myself out of my MBP. I tried holding C when I restart it with the Install disk, but it goes straight to the login box and it just puts a lot of Cs on the Name part. Then I tried doing the Command+S, but it goes straight to the login screen and it just makes the "dinging" sound. Then I tried the "hold alt/option" way, but it takes me to a blank screen with a padlock on it. What do I do next???

  2. #2

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    49,106
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    It sounds like your MacBook Pro has a Firmware Password. That can not be reset with the DVD. Did you buy this machine new or used?

  3. #3


    Member Since
    Apr 18, 2011
    Posts
    34
    I got it used. I don't know what the firmware password is since I lost contact with the guy I bought it from

  4. #4

    harryb2448's Avatar
    Member Since
    Nov 28, 2007
    Location
    Nambucca Heads Australia
    Posts
    22,262
    Specs:
    Imac 27" Retina 5K, 512GB flash memory, 3.3GHz, 16GB memory, macOS Sierra beta.
    Not good news alas.

    Firmware protection is used where the laptop is at risk of being illegally used or stolen. Do you get a locked padlock image at all?


    http://support.apple.com/kb/HT1352
    Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!

  5. #5


    Member Since
    Apr 18, 2011
    Posts
    34
    Yeah, there was a padlock image and was asking for a password. Is there a way to reset that? Or am I basically "fudged"?

  6. #6

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    49,106
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    Try this. It may or may not work. It definitely will not work on the 2010 and 2011 machines. Only Apple or an authorized Apple repair service agent can reset it on the later Macs.

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