03-07-2011, 03:33 AM

I transferred docx from my friends window to my mac with my ipod. Then whenever I went to work on that docx it closed on me. i tried changing the format a few times but it hasnt helped. It closes even if I don't touch it. It usually takes about 5 minutes and then it closes. It doesn't recover any of the work I have done. Its a big document about 600 pages. It also has some chinese on it, but I have worked on many docx with chinese on them before. I have a regular macbook that is about 3 year old and 2008 word doc.
below are the specifics:
Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2011-03-07 16:34:51 -0500
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.1.7.090302
Crashed Module Name: Microsoft Word
Crashed Module Version: 12.1.7.090302
Crashed Module Offset: 0x0035ff97
Blame Module Name: Microsoft Word
Blame Module Version: 12.1.7.090302
Blame Module Offset: 0x0035ff97
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
atinSuppConverter.dylib

Operating System Information
Operating System: Mac OS X 10.5.7 (Build 9J61)
CPU: Intel Core Duo, Number: 2, Speed: 2147 MHz
gestaltPhysicalRAMSize err = 0, result = 1024 MB
gestaltSystemVersion err = 0, result = 0x1057
Screen: 1280 x 800, depth = 32, ltbr = 0, 0, 800, 1280

Microsoft Application Information:
Error Reporting UUID: 4F70C6FB-A437-434C-9E6F-7CC52EB244E2
Time from launch: 0 hours, 15 minutes, 10 seconds
Total errors on this client: 12


Compatability error:
Font substitution error
Document may contain uncode character that will not display in earlier version of microsoft word
Chinese proofing tools are not installed

03-07-2011, 10:29 AM

Not sure I totally understand your situation.
If you were (during the five minutes the document stays open) to export it to an RTF file, would it:
1) Successfully complete the export before crashing?
b) Would you be able to open and work with that exported file?

03-07-2011, 03:50 PM

You may well need the Open XML document opener from Microsoft.


https://www.microsoft.com/downloads/...displaylang=en

03-07-2011, 04:56 PM

Since you're using MS Word 2008 there should be no need to install an additional filter for an XML document. It sounds like the document may have some corrupt pages or perhaps bad fonts. Transferring it from a Windows machine to your iPod and then to the Mac could have introduced the corruption. Also check the Chinese fonts to make sure they're OK.