02-09-2011, 03:49 PM
Hi everyone. I'm not sure if this is the right forum to post this in. We have a Windows domain with 99% Windows machines on the network. We have a handful of Mac's, including a MacBook Pro with the Mac OS X Snow Leopard 10.6.6 operating system. We have this Mac successfully accessing file shares and Outlook for Mac, but printing it proving to be a problem.
The printers are on two print servers. This Mac needs to print to one printer on one of the print servers and two printers on the other print server. Interestingly there are no issues printing from the Mac to the one printer on print server one. However, there are issues printing to either printer on print server two. One thing to note is that the printers on print server two require a user ID for tracking what each department prints while the printer on print server one does not require the use of a user ID. However, even when we put the user ID into the print job that we send to either of the two printers on print server two the print job sits in the queue and says "On Hold (Authentication required)" and in the Job Info the Job Message says "NT_STATUS_LOGON_FAILURE".
I setup the printers on the Mac using the Windows option instead of IP or HP JetDirect. I'm not sure if the user ID thing is aiding in the problem at all or not, but to me the NT status message indicates a problem with authentication on the network as being the issue.
On the Mac we created an account that uses the user's Windows network username as setup in Active Directory Users and Computers (ADUC). We went into Network Account Server and made sure Active Directory was checked and we edited that information to use our domain name. The user has full access to shared drives so it seems like authentication isn't an issue. Needless to say I'm a little lost on this printing issue.
Any help would be great.
Printing from Mac to Windows Server on Windows Domain