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-   -   Safari, itunes and software updater all dont work (http://www.mac-forums.com/forums/os-x-operating-system/225717-safari-itunes-software-updater-all-dont-work.html)

Macmaxxx 01-08-2011 09:30 AM

Safari, itunes and software updater all dont work
 
Hi,
Safari does not work when I click on it the rainbow wheel pops up and stays there and the whole MacBook crashes. I have deleted safari and reinstaled it and that doesn't work. I have firefox on the computer and it works perfectly. I have tried the softwar updater but this also crashes and then gives me the error code -1001 and says its a network problem yet when I run diagnostics it says the network is running fine. Also itunes works and loads normally until it tries to connect with the store over the internet and it just crashes. I really need some help here please.

Lifeisabeach 01-08-2011 02:15 PM

Try performing these same tasks while logged in as another user and see if the experience differs. This will help narrow down the problem.

Macmaxxx 01-11-2011 03:00 PM

Yes these tasks are fine as a new user but i've tried deleting the preferences and didn't work what else could it be.

gsahli 01-12-2011 12:30 PM

OK the new user thing tells us that something in your Users/_username_ folder is corrupted. But there are 1000s of files in there.
Start by using your Install DVD to startup, and repair the hard drive:
Resolve startup issues and perform disk maintenance with Disk Utility and fsck
(go down to the part "Try Disk Utility")

Macmaxxx 01-12-2011 04:10 PM

i dont believe i have any install disks unless you know of a way to get them?

gsahli 01-12-2011 05:20 PM

You don't have the original restore/install disks that came with the computer?

Try the Safe Boot procedure in the same link I gave you.

Macmaxxx 02-01-2011 04:38 PM

Quote:

Originally Posted by gsahli (Post 1168557)
You don't have the original restore/install disks that came with the computer?

Try the Safe Boot procedure in the same link I gave you.

Hi sorry for the late reply, I don't have the disks because I'm a student and the box is at my parents house in the loft. I tried the safe boot procedure and it didn't work.

please help me some more lol

chscag 02-01-2011 05:07 PM

Call your parents and ask them to send you the disks. They can mail them to you in one of those CD mailers. Or, buy a Snow Leopard upgrade DVD from Best Buy or your nearest Apple store. $29


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