New To Mac-Forums?

Welcome to our community! Join the discussion today by registering your FREE account. If you have any problems with the registration process, please contact us!

Get your questions answered by community gurus Advice and insight from world-class Apple enthusiasts Exclusive access to members-only contests, giveaways and deals

Join today!

 
Start a Discussion
 

Mac-Forums Brief

Subscribe to Mac-Forums Brief to receive special offers from Mac-Forums partners and sponsors

Join the conversation RSS
OS X - Operating System General OS operation information and support

Unhappy with Mac


Post Reply New Thread Subscribe

 
Thread Tools
DELINDA

 
Member Since: Feb 08, 2009
Posts: 7
DELINDA is on a distinguished road

DELINDA is offline
I have three mac's a 13"/ 15"/ laptops and a 17' desk top. The 13 and the desk top have worked reasonably well, just a few problems. But the 15" lap was only three months old and I had to replace both logic board and Hard drive. Now I am getting the bbd way to often, especially when I am using preview. I think it's a processing problem. When the holiday's are over i will take it in for look see. My problem here is why,why is this happening? Apple is supposed be so good. But give me a break here, the 15" is not even six months old and to add insult to injury, Apple will not replace my 15" until I have three major problem's and because I had both the logic board and HD done at the same time, that is considered as one. Next insult is a warranty for $399. to extend my one year that I now have. What next?I like Apple and will continue to buy there products, but, please give us a break. The 15" is a 10.6.5/2.4 GHZ/4GB memory.
QUOTE Thanks
DaFlake

 
Member Since: Jun 02, 2008
Posts: 709
DaFlake has a spectacular aura about

DaFlake is offline
Because it is made by humans and humans have faults.... It happens but if you take it in and keep a cool attitude they will generally make it right. My MacBook has had two bottom cases and two top cases as well as a new screen. Apple did this without batting an eye.

I also recommend Applecare for your devices. It is an investment that is well worth it.
QUOTE Thanks
chscag

 
chscag's Avatar
 
Member Since: Jan 23, 2008
Location: Fort Worth, Texas
Posts: 38,480
chscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond repute
Mac Specs: 27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, 3 iPods, OS X Mavericks

chscag is offline
Apple care on a MacBook Pro 15" model is $349.00 for a two year extension to the normal one year warranty.

Also, when you take it on in after the holidays, ask to see the store manager and inform him/her that you are unhappy with it and that you believe having to change out the logic board and hard drive on a fairly new machine indicates that it may be a lemon. Politely relate all this to the manager and state that you feel you should be given a new one to replace yours.

Let us know how everything turns out and good luck with it.
QUOTE Thanks
s2odin

 
s2odin's Avatar
 
Member Since: Oct 23, 2010
Posts: 836
s2odin is a jewel in the roughs2odin is a jewel in the rough
Mac Specs: C2D 2.26 | 500GB Seagate Momentus | 2GB 1066 (soon to be 8)

s2odin is offline
Quote:
Originally Posted by DELINDA View Post
I have three mac's a 13"/ 15"/ laptops and a 17' desk top. The 13 and the desk top have worked reasonably well, just a few problems. But the 15" lap was only three months old and I had to replace both logic board and Hard drive. Now I am getting the bbd way to often, especially when I am using preview. I think it's a processing problem. When the holiday's are over i will take it in for look see. My problem here is why,why is this happening? Apple is supposed be so good. But give me a break here, the 15" is not even six months old and to add insult to injury, Apple will not replace my 15" until I have three major problem's and because I had both the logic board and HD done at the same time, that is considered as one. Next insult is a warranty for $399. to extend my one year that I now have. What next?I like Apple and will continue to buy there products, but, please give us a break. The 15" is a 10.6.5/2.4 GHZ/4GB memory.
Electronics fail. This is a fact of life. As long as you're under warranty, they will take care of the problem. And as stated above, Applecare is an investment in your machine, not just a warranty.

USAF E-2. 1C6X1 - Space Systems Operations. 19 days until BMT.
Upgrade your MBP HD
Tritton AXPro FS
QUOTE Thanks
dtravis7

 
dtravis7's Avatar
 
Member Since: Jan 04, 2005
Location: Modesto, Ca.
Posts: 27,484
dtravis7 has a reputation beyond reputedtravis7 has a reputation beyond reputedtravis7 has a reputation beyond reputedtravis7 has a reputation beyond reputedtravis7 has a reputation beyond reputedtravis7 has a reputation beyond reputedtravis7 has a reputation beyond reputedtravis7 has a reputation beyond reputedtravis7 has a reputation beyond reputedtravis7 has a reputation beyond reputedtravis7 has a reputation beyond repute
Mac Specs: iMac 2.4 C2D 10.9.4, iMac 2.16 C2d 10.6.8, Macbook2007 10.8.4, Mac Mini 10.8.4, iPhone 3GS Note 8!!

dtravis7 is offline
You said when using Preview. Just preview or do other applications do that same thing?
QUOTE Thanks
6string

 
Member Since: Sep 09, 2009
Location: Down Under :D
Posts: 5,484
6string is a splendid one to behold6string is a splendid one to behold6string is a splendid one to behold6string is a splendid one to behold6string is a splendid one to behold6string is a splendid one to behold6string is a splendid one to behold6string is a splendid one to behold
Mac Specs: Back to my old 2.2GHz C2D MB after selling my MBP and wondering what my next Mac will be :)

6string is offline
I'll just quote Nick from your other post logic board & Hard drive defective

Quote:
Do you really think that every manufacturing process turns out 100% perfect products...no! Every manufacturing process has the occasional defect. In some rarer instances there may be two defects...and then in even MORE rare instances you may get three defects.

So someone could possibly (in a very very very rare instance) have a bad logic board, bad hard drive, bad display, and bad ram! It's all about statistics.

If Apples products were as bad as you say...do you really think folks would continue to buy them? An article was just posted here on Mac-Forums that Apple is #1 in the world in customer satisfaction!

So yes...sometimes products with defects get past Quality Control...because almost no company does a 100% inspection of everything they produce. Also consider the fact that:

- this laptop could have been exposed to some sort of abuse AFTER it was manufactured (say during shipping)
- you may have unknowingly abused the laptop in some way
- your laptop may have been exposed to a power spike...which may have "zapped" the logic board

Praise Apple for repairing your laptop hassle free!

- Nick
I'll then add to that, things happen, it's not a conspiracy, and the way you look at things and deal with problems effects the eventual outcome
QUOTE Thanks
rippingviper

 
rippingviper's Avatar
 
Member Since: May 20, 2009
Location: Selkirk, Manitoba
Posts: 264
rippingviper is on a distinguished road
Mac Specs: MacBook Air 13" , 21.5" iMac i5, White iPhone 4s 32gig, iPad 3 white 16 gig, i5 Mac Mini

rippingviper is offline
This is all so true. My macbook pro 15" 2.4ghz 2009 early-mid 2009 model was a refurb. Who knows this thing could've been a lemon to begin with! But i've not had 1 ounce of trouble on it. Its all about making the best of it. Life gives you lemons, make lemonade. Just be polite about it all and do as Chscag recommended and you will get good results.

Show some Love give Reputation Reputation FAQ
QUOTE Thanks
DELINDA

 
Member Since: Feb 08, 2009
Posts: 7
DELINDA is on a distinguished road

DELINDA is offline
Thank you all for the candid comments and council. As I said, I do like mac and will buy another, my post was basically a rant and maybe a chance to get a reason as to what is going on. Things do happen, I understand, and I deal with them without malice. As far as an extended warranty goe's, it's hard to put out the money and have nothing to show . Some recommend not getting one, take the chance and put the cash you save towards any further repairs. That was my original idea,but i may just break into my piggy bank and invest. Anyway , thanks for your ear. PS. The bbd was also happening when trying to close a program(not often) and once when scrolling.
QUOTE Thanks
DaFlake

 
Member Since: Jun 02, 2008
Posts: 709
DaFlake has a spectacular aura about

DaFlake is offline
Quote:
Originally Posted by DELINDA View Post
Thank you all for the candid comments and council. As I said, I do like mac and will buy another, my post was basically a rant and maybe a chance to get a reason as to what is going on. Things do happen, I understand, and I deal with them without malice. As far as an extended warranty goe's, it's hard to put out the money and have nothing to show . Some recommend not getting one, take the chance and put the cash you save towards any further repairs. That was my original idea,but i may just break into my piggy bank and invest. Anyway , thanks for your ear. PS. The bbd was also happening when trying to close a program(not often) and once when scrolling.
The money is for peace of mind. My wife's MBA (first gen) has been rock solid for two years. She then goes to close it and CRACK, one of the hinges breaks. Gave Apple Care a call and it was repaired without fuss. Think of it as insurance because that is what it really is.

Also, you can buy it and if after two years you no longer want it you can cancel and get some of your money back.
QUOTE Thanks

Post Reply New Thread Subscribe


« Upgrade to SL - will my old iApps work? | Install dilemma »
Thread Tools

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off
Forum Jump

All times are GMT -4. The time now is 01:50 PM.

Powered by vBulletin
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
X

Welcome to Mac-Forums.com

Create your username to jump into the discussion!

New members like you have made this community the ultimate source for your Mac since 2003!


(4 digit year)

Already a member?