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  1. #1

    Member Since
    Dec 17, 2010
    Unhappy Nothing but hard times after upgrading to Snow Leopard
    I am the only graphic designer working at a medical publishing company - we decided to upgrade our computers to Snow Leopard. Since then I have been having problems with following:

    -printing from Adobe to a IP HP laserjet printer
    -Suitcase Fusion freezes and won't work

    I'm also the only person capable of troubleshooting the above problems - and have had NO SUCCESS since I am no where near a trained IT professional!!


  2. #2

    CrimsonRequiem's Avatar
    Member Since
    Jul 24, 2008
    MBP 2.3 Ghz 4GB RAM 860 GB SSD, iMac 3.4 GHz Intel Core i7 32GB RAM, Fusion Drive 1TB
    Can't exactly help you when you only tell us your problem...and not give us your Specs of your machines. >_>"

  3. #3

    Member Since
    Dec 17, 2010
    re: Specs
    Point taken! Sorry! Appreciate all the help I can get!

    Model Name: Mac Pro
    Model Identifier: MacPro1,1
    Processor Name: Dual-Core Intel Xeon
    Processor Speed: 2.66 GHz
    Number Of Processors: 2
    Total Number Of Cores: 4
    L2 Cache (per processor): 4 MB
    Memory: 4 GB
    Bus Speed: 1.33 GHz
    Boot ROM Version: MP11.005C.B08
    SMC Version (system): 1.7f10
    Serial Number (system): YM7010N0UQ2
    Hardware UUID: 00000000-0000-1000-8000-0017F20600C2

    Just updated to Mac OS X - 10.6.5
    Original version of Extensis Suitcase Fusion
    Adobe Acrobat Professional 8

  4. #4

    Aptmunich's Avatar
    Member Since
    Mar 09, 2004
    Aluminium Macbook 2.4 Ghz 4GB RAM, SSD 24" Samsung Display, iPhone 4, iPad 2
    Have you installed updated for those apps? Or have you tried reinstalling them?

  5. #5

    vansmith's Avatar
    Member Since
    Oct 19, 2008
    2012 13" MBP (2.5 i5, 8GB)
    Apple has a list of supported printers in 10.6 here. Note that if your printer isn't there, it doesn't mean that it doesn't work. You can probably get drivers from HP's website. What model is it?
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  6. #6

    Member Since
    Dec 17, 2010
    re: Printer Model & Drivers
    Thank you for the help thus far!

    My printer model is HP LaserJe2015dn

    The HP website informs users that the driver are included on the Snow Leopard installation DVD and that the installation will automatically install the drivers necessary for the printer. No additional download is available.

    I know my suitcase fusion is an older version - would upgrading to the most recent version work?

    As for the printer the IP address is correct, I can print through preview and it was just working yesterday

    I ran Software Updater this morning too and all software is up-to-date in that regards.

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