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OS X - Operating System General OS operation information and support

HELP PLEASE: Brand New MacBook Pro Hangs and Must Restart?!!


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Supervice

 
Member Since: Dec 09, 2010
Location: Toronto, Canada
Posts: 4
Supervice is on a distinguished road
Mac Specs: MacBookPro5,3 - 2.66 GHz Intel Core 2 Duo, 8 GB DDR3, 500 GB 7200rpm HD

Supervice is offline
Hi there,

Any help would be REALLY appreciated, as I don't want to format having just installed everything required for my recording studio setup.

After I boot into 10.6.5 on a brand new (though refurbished) MBP(5,3) and start any applications it seems, even mundane web browsers or whatever, within about 15 minutes the mouse starts hanging up on the screen is a bit unresponsive. The effect is similar to when your bluetooth mouse battery is running out and it loses contact, although it applies to all input devices and presumably the OS is frozen.

Within about 2 minutes of this happening repeatedly and worsening, the OS locks up and I get the roll down "You must restart" message in 6 languages or whatever.

PLEASE HELP! I literally JUST got this computer and it has to be stable as it is the hub of my recording studio. It is connected to an outboard soundcard, a midi control keyboard, and a USB hub with an external Hitachi 1TB HD (never been a problem before on my iMac and is 6 months old).

THANK YOU IN ADVANCE!!!

Here is the Problem Details and System Config, as provided by the laptop:



Interval Since Last Panic Report: 45 sec
Panics Since Last Report: 1
Anonymous UUID: D13CA26E-89A4-49C1-A105-9B7611CD2AFF

Thu Dec 9 09:53:30 2010
panic(cpu 0 caller 0x2349fc): "zalloc: \"kalloc.32\" (46019584 elements) retry fail 3, kfree_nop_count: 0"@/SourceCache/xnu/xnu-1504.9.17/osfmk/kern/zalloc.c:992
Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x82383bd8 : 0x21b50c (0x5d42fc 0x82383c0c 0x223974 0x0)
0x82383c28 : 0x2349fc (0x58c9fc 0x58b3ec 0x2be3400 0x3)
0x82383cc8 : 0x220633 (0x3d91ef8 0x1 0x82383d18 0x4944da)
0x82383d08 : 0x220673 (0x1c 0x1 0x82383d28 0x6cfd9680)
0x82383d28 : 0x52e7e4 (0x1c 0x82383db0 0x494452 0x82383d58)
0x82383d48 : 0x12c741d (0x1c 0x0 0x6cfd969f 0x81)
0x82383d98 : 0x12cf9b3 (0xe0fdd00 0xac0007 0x3 0x0)
0x82383df8 : 0x54c987 (0xe0f0800 0x82383eac 0x0 0x0)
0x82383e48 : 0x54c74f (0xe0fd480 0x12cfece 0x82383eac 0x0)
0x82383e78 : 0x12c769c (0xe0fd480 0x82383eac 0x0 0x0)
0x82383ec8 : 0x12ce0d2 (0xe0f0800 0xac0003 0x0 0x0)
0x82383f08 : 0x12ce107 (0xe0f0800 0x0 0x0 0x30b063)
0x82383f28 : 0x54f4d4 (0xe0f0800 0xe0fdd40 0x3d03 0x0)
0x82383f78 : 0x22fd09 (0xe0fdd40 0xe0c4ee6 0x0 0x0)
0x82383fc8 : 0x2a06cc (0x863ea0 0x0 0x10 0xf111fc0)
Kernel Extensions in backtrace (with dependencies):
com.apple.driver.AppleGraphicsControl(2.8.68)@0x12 c6000->0x12e1fff
dependency: com.apple.iokit.IOACPIFamily(1.3.0)@0x958000
dependency: com.apple.iokit.IOPCIFamily(2.6)@0x96c000
dependency: com.apple.iokit.IONDRVSupport(2.2)@0x99f000
dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x97d000

BSD process name corresponding to current thread: kernel_task

Mac OS version:
10H574

Kernel version:
Darwin Kernel Version 10.5.0: Fri Nov 5 23:20:39 PDT 2010; root:xnu-1504.9.17~1/RELEASE_I386
System model name: MacBookPro5,3 (Mac-F22587C8)

System uptime in nanoseconds: 7340422089966
vm objects:1896620
kernel map entries:11165660
pv_list:1414448
kalloc.32:1472626688
kalloc.64:4263936
kalloc.128:2580480
kalloc.256:3653632
kalloc.512:1363968
kalloc.2048:3072000
kalloc.4096:1990656
kalloc.8192:2605056
vm pages:88020636
vnodes:1367520
HFS node:1823360
buf.4096:1257472
buf.8192:100499456
Kernel Stacks:1966080
PageTables:18321408
Kalloc.Large:6429292
unloaded kexts:
com.apple.driver.AppleMultitouchDriver 207.10 (addr 0x11e0000, size 0x36864) - last unloaded 7014694598398
loaded kexts:
com.vmware.kext.vmnet 2.0.8
com.vmware.kext.vmioplug 2.0.8
com.vmware.kext.vmci 2.0.8
com.vmware.kext.vmx86 2.0.8
com.Apogee.driver.EnsembleFWOverideDriver 1.4.4
com.apple.driver.AppleHWSensor 1.9.3d0 - last loaded 32839230934
com.apple.driver.AGPM 100.12.19
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.driver.AppleMikeyDriver 1.9.9f12
com.apple.driver.AudioAUUC 1.13
com.apple.driver.ACPI_SMC_PlatformPlugin 4.5.0d5
com.apple.driver.SMCMotionSensor 3.0.0d4
com.apple.driver.AppleHDA 1.9.9f12
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AppleIntelPenrynProfile 17
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.1.6
com.apple.driver.AppleGraphicsControl 2.8.68
com.apple.driver.AppleUpstreamUserClient 3.4.5
com.apple.driver.AppleMCCSControl 1.0.17
com.apple.driver.AppleLPC 1.4.12
com.apple.GeForce 6.2.4
com.apple.kext.AppleSMCLMU 1.5.0d3
com.apple.driver.AppleUSBTCButtons 200.3.2
com.apple.driver.AppleUSBTCKeyboard 200.3.2
com.apple.driver.AppleIRController 303.8
com.apple.driver.AppleUSBCardReader 2.5.8
com.apple.iokit.SCSITaskUserClient 2.6.5
com.apple.iokit.IOAHCIBlockStorage 1.6.3
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTyp eZlib 1.0.0d1
com.apple.driver.AppleFWOHCI 4.7.1
com.apple.driver.AirPortBrcm43224 426.36.1
com.apple.driver.AppleUSBHub 4.1.7
com.apple.driver.AppleAHCIPort 2.1.5
com.apple.nvenet 2.0.15
com.apple.driver.AppleUSBEHCI 4.1.7
com.apple.driver.AppleUSBOHCI 4.1.5
com.apple.driver.AppleEFINVRAM 1.4.0
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleACPIButtons 1.3.5
com.apple.driver.AppleSMBIOS 1.6
com.apple.driver.AppleACPIEC 1.3.5
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClien t 105.13.0
com.apple.security.sandbox 1
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.11
com.apple.driver.AppleIntelCPUPowerManagement 105.13.0
com.apple.driver.IOBluetoothHIDDriver 2.3.8f7
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.driver.AppleSMBusController 1.0.8d0
com.apple.driver.IOPlatformPluginFamily 4.5.0d5
com.apple.driver.AppleSMBusPCI 1.0.8d0
com.apple.driver.AppleFWAudio 2.5.9fc4
com.apple.driver.DspFuncLib 1.9.9f12
com.apple.driver.AppleUSBAudio 2.7.6f4
com.apple.iokit.IOSurface 74.2
com.apple.iokit.IOBluetoothSerialManager 2.3.8f7
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.iokit.IOAudioFamily 1.7.9fc4
com.apple.kext.OSvKernDSPLib 1.3
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.AppleHDAController 1.9.9f12
com.apple.iokit.IOHDAFamily 1.9.9f12
com.apple.iokit.IOFireWireAVC 4.0.6
com.apple.nvidia.nv50hal 6.2.4
com.apple.NVDAResman 6.2.4
com.apple.iokit.IONDRVSupport 2.2
com.apple.driver.AppleSMC 3.1.0d3
com.apple.iokit.IOGraphicsFamily 2.2
com.apple.driver.BroadcomUSBBluetoothHCIController 2.3.8f7
com.apple.driver.AppleUSBBluetoothHCIController 2.3.8f7
com.apple.iokit.IOBluetoothFamily 2.3.8f7
com.apple.driver.AppleUSBMultitouch 206.6
com.apple.iokit.IOUSBHIDDriver 4.1.5
com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.5
com.apple.iokit.IOUSBMassStorageClass 2.6.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.5
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6
com.apple.driver.AppleUSBMergeNub 4.1.5
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOAHCISerialATAPI 1.2.5
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.5
com.apple.iokit.IOFireWireFamily 4.2.6
com.apple.iokit.IO80211Family 312
com.apple.iokit.IOUSBUserClient 4.1.5
com.apple.iokit.IOAHCIFamily 2.0.4
com.apple.iokit.IONetworkingFamily 1.10
com.apple.iokit.IOUSBFamily 4.1.7
com.apple.driver.NVSMU 2.2.7
com.apple.driver.AppleEFIRuntime 1.4.0
com.apple.iokit.IOHIDFamily 1.6.5
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.driver.DiskImages 289
com.apple.iokit.IOStorageFamily 1.6.2
com.apple.driver.AppleACPIPlatform 1.3.5
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.3.0
Model: MacBookPro5,3, BootROM MBP53.00AC.B03, 2 processors, Intel Core 2 Duo, 2.66 GHz, 8 GB, SMC 1.48f2
Graphics: NVIDIA GeForce 9600M GT, NVIDIA GeForce 9600M GT, PCIe, 256 MB
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.131.36.1)
Bluetooth: Version 2.3.8f7, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST9500420AS, 465.76 GB
Serial ATA Device: MAT****ADVD-R UJ-868
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24400000
USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0x26200000
USB Device: SimpleDrive USB 2.0, 0x4971, 0xce17, 0x26230000
USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0x26210000
USB Device: Akai MPK49, 0x09e8, 0x006b, 0x26213000
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0x26500000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0x04600000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8213, 0x06110000
QUOTE Thanks
pigoo3

 
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Member Since: May 20, 2008
Location: U.S.
Posts: 28,197
pigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond repute
Mac Specs: 13" MB 2.4ghz, 2gig ram, OS 10.7.5

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Quote:
Originally Posted by Supervice View Post

After I boot into 10.6.5 on a brand new (though refurbished) MBP(5,3) and start any applications it seems, even mundane web browsers or whatever, within about 15 minutes the mouse starts hanging up on the screen is a bit unresponsive. The effect is similar to when your bluetooth mouse battery is running out and it loses contact, although it applies to all input devices and presumably the OS is frozen.

Within about 2 minutes of this happening repeatedly and worsening, the OS locks up and I get the roll down "You must restart" message in 6 languages or whatever.

PLEASE HELP! I literally JUST got this computer and it has to be stable as it is the hub of my recording studio. It is connected to an outboard soundcard, a midi control keyboard, and a USB hub with an external Hitachi 1TB HD (never been a problem before on my iMac and is 6 months old).
Have you done ANYTHING recently that could have made your system unstable?

Where did you get this MacBook Pro (Apple, e-Bay, Craig's List, etc.)?

What were the specs on your iMac (that was stable for 6 months with your setup)...including the OS version you were running on it?

Tell us as much as you can.

- Nick

- Too many "beachballs", read this: Beachballs
- Computer seems slower than it used to? Read this for some slow computer tips: Speedup
- Almost full hard drive? Some solutions. Out of Space
- Apple Battery Info. Battery
QUOTE Thanks
Supervice

 
Member Since: Dec 09, 2010
Location: Toronto, Canada
Posts: 4
Supervice is on a distinguished road
Mac Specs: MacBookPro5,3 - 2.66 GHz Intel Core 2 Duo, 8 GB DDR3, 500 GB 7200rpm HD

Supervice is offline
Thanks for replying! Your help is really appreciated!

This is a refurbished MBP, purchased directly from Apple 1 week ago. I am running the latest firmware and drivers for all peripherals.

I upgraded the RAM to a 2 x 4GB package from a reputable dealer that I have used in the past (OWC - macsales.com) and still have the original RAM set aside.

I also upgraded to a new 500GB 7200 Samsung HD for the internal.

The most recent development for my OS that pops to mind is installing a 'bad' version of Stuffit Expander, which I got from download.com. It gave error messages repeatedly on several archives which I know to be in tact and expandable. So I deleted it and installed UnRarX instead. I also had run a few installers for VST plugins (mini-applications that run within the Audio Sequencer environment - in this case Ableton Live 8)... but I had these same plugins installed before with this setup on my iMac.

The iMac worked for 2.5 years without a hitch... just for six months with the Hitachi external, so I know it's fine.

I'm hesitant to blame the whole thing on "bad RAM", which I feel is the easy answer to problems like this... there must be other alternative measures I can try than going through the whole return process.

Thanks again - please let me know what else might help?
QUOTE Thanks
pigoo3

 
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Member Since: May 20, 2008
Location: U.S.
Posts: 28,197
pigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond repute
Mac Specs: 13" MB 2.4ghz, 2gig ram, OS 10.7.5

pigoo3 is offline
Quote:
Originally Posted by Supervice View Post

This is a refurbished MBP, purchased directly from Apple 1 week ago. I am running the latest firmware and drivers for all peripherals.

I upgraded the RAM to a 2 x 4GB package from a reputable dealer that I have used in the past (OWC - macsales.com) and still have the original RAM set aside.

I also upgraded to a new 500GB 7200 Samsung HD for the internal.

I'm hesitant to blame the whole thing on "bad RAM", which I feel is the easy answer to problems like this... there must be other alternative measures I can try than going through the whole return process.

Thanks again - please let me know what else might help?
Ok...some great information here!...but just for completeness you didn't include the OS version from your iMac (just in case it becomes important later after we try a few things...and they don't work).

In case you didn't know...what you're experiencing are "kernel panics" (that restart message in like 6 languages). Kernel panics are usually caused by three common things (I'm sure there's more as well):

- #1 is bad or incompatible ram...this is usually the problem in the overwhelming number of cases.
- #2 (on a desktop like a Mac Pro) are replaceable video cards
- #3 sometimes peripheral hardware (like you have plugged in to this computer) can cause issues.

The first thing to test is the ram. You got 2 x 4gig from OWC. One or both sticks of ram could be bad. The simplest thing to try is...remove both sticks of ram from OWC...and reinstall the original ram. Restart the computer...and see if it's stable. If so...problem solved!

If when you test the original ram...you still get kernel panics...then I would unplug all the peripheral hardware...restart the computer again...and see if it's stable. If so...then there's a problem with the external hardware.

Another possibility (since this computer is only 1 week old)...is the computer could be faulty in some way. New or refurbished computers can have problems...so I wouldn't eliminate this as a possibility. Worst case scenario...you take the computer to your nearest Apple Store (or ship it back to Apple) for examination...using your Applecare warranty.

Good luck...please report back with your results,

- Nick

- Too many "beachballs", read this: Beachballs
- Computer seems slower than it used to? Read this for some slow computer tips: Speedup
- Almost full hard drive? Some solutions. Out of Space
- Apple Battery Info. Battery
QUOTE Thanks
Supervice

 
Member Since: Dec 09, 2010
Location: Toronto, Canada
Posts: 4
Supervice is on a distinguished road
Mac Specs: MacBookPro5,3 - 2.66 GHz Intel Core 2 Duo, 8 GB DDR3, 500 GB 7200rpm HD

Supervice is offline
So... here is the latest.

I tried putting back the original RAM - kernel panics. Then I tried putting all of the original components back in, including the original HDD and the original RAM. Unfortunately, I still experienced kernel panics - many in fact. Like 6 today.

Just now I am trying unplugging all of my peripheral devices, including my sound card and external hard drive, MIDI controllers, everything. One should note that I used all of these devices on my previous computer without a problem.

I am going to see how this goes. This is my first boot with everything unplugged and all original components. Frankly, however, if the computer can not run with my studio rig plugged into it, then it's not much bloody good to me.

Starting to fear the worst...
QUOTE Thanks
Supervice

 
Member Since: Dec 09, 2010
Location: Toronto, Canada
Posts: 4
Supervice is on a distinguished road
Mac Specs: MacBookPro5,3 - 2.66 GHz Intel Core 2 Duo, 8 GB DDR3, 500 GB 7200rpm HD

Supervice is offline
An additional note is that the screen sometimes dims when I don't touch a key for a minute, and then when I do touch something, the screen doesn't light back up again... it just stays dim - even if I hit the brightness key.

Also, when I started the computer for the very first time out of the box (no hardware changes yet - totally "pristine") I had it up and running in OSX and closed the computer and opened it again. The screen did not un-sleep... and no matter how many times I hit keys, moved/clicked the mouse, it wouldn't wake up until I had to hard shut down with the power button.

WTF? That was my very first experience with this computer and it has been a kind of harbinger of things to come evidently. I'm very concerned that they are going to refuse my warranty and I will have purchased a $1800 piece of garbage.
QUOTE Thanks
gsahli

 
Member Since: Dec 11, 2010
Posts: 1,156
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Sorry, I'm thinking lemon...
Run Apple Hardware Test - it's free!
Intel-based Macs: Using Apple Hardware Test
QUOTE Thanks
6string

 
Member Since: Sep 09, 2009
Location: Down Under :D
Posts: 5,484
6string is a splendid one to behold6string is a splendid one to behold6string is a splendid one to behold6string is a splendid one to behold6string is a splendid one to behold6string is a splendid one to behold6string is a splendid one to behold6string is a splendid one to behold
Mac Specs: Back to my old 2.2GHz C2D MB after selling my MBP and wondering what my next Mac will be :)

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If all the peripherals, etc are OS X 10.6 compatible, and you are certain of this, I wouldn't bother trouble shooting if this is the case.
I would just clone the HD with Carbon Copy Cloner http://www.bombich.com/ so that you have a bootable backup that you can clone back onto a replacement Mac, saving you from any reinstallation.
Then, put back the RAM and HD that came with the Mac and call Apple and tell them you received a lemon.
Once again, only if you are certain that it is not your Studio Hardware and software that is incompatible.
QUOTE Thanks

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