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OS X - Operating System General OS operation information and support

'You need to restart your computer' happening all the time


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jackmac

 
Member Since: Nov 23, 2010
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Hi all,

Got my 15" macbook pro in August, no problems until about a week ago. At least 2 times a day, sometimes 4 times in 1 hour, the screen gradually goes gray and a box pops up telling me I need to restart the computer. Can't use the trackpad or anything. Upon restarting the computer, I get a box telling me I shut down the computer with the following information:
Code:
Interval Since Last Panic Report:  40996 sec
Panics Since Last Report:          4
Anonymous UUID:                    21BD958A-CC8D-4946-929C-93AC4F292715

Tue Nov 23 19:43:07 2010
panic(cpu 0 caller 0x2aab55): Kernel trap at 0x00e186bb, type 0=divide error, registers:
CR0: 0x8001003b, CR2: 0x7698e090, CR3: 0x00100000, CR4: 0x00000668
EAX: 0x00000000, EBX: 0x00000036, ECX: 0x00000000, EDX: 0x00000000
CR2: 0x7698e090, EBP: 0x550dbdb8, ESI: 0x00000036, EDI: 0x0c161d98
EFL: 0x00010246, EIP: 0x00e186bb, CS:  0x00000008, DS:  0x00000010
Error code: 0x00000000

Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x550dbb88 : 0x21b50c (0x5d42fc 0x550dbbbc 0x223974 0x0) 
0x550dbbd8 : 0x2aab55 (0x59616c 0xe186bb 0x0 0x59627a) 
0x550dbcb8 : 0x2a09a8 (0x550dbcd0 0xe40b04 0x550dbdb8 0xe186bb) 
0x550dbcc8 : 0xe186bb (0xe 0x48 0x10 0x10) 
0x550dbdb8 : 0xdef88d (0x85bbf00 0xc161800 0x550dbeb0 0x3) 
0x550dbe68 : 0xe3bd77 (0x46142000 0x550dbeb0 0x70 0x226e15) 
0x550dbed8 : 0xd79cac (0x46142000 0x0 0x550dbef8 0x85077a8) 
0x550dbf08 : 0x54c4db (0x852a400 0x8631dc0 0x1 0x29f54e) 
0x550dbf58 : 0x54b50c (0x8631dc0 0x861b61c 0x550dbf88 0x2272c4) 
0x550dbf88 : 0x54b966 (0x861b600 0x861b600 0xffe00682 0x7fff) 
0x550dbfc8 : 0x2a06cc (0x861b600 0x0 0x10 0x912a064) 
      Kernel Extensions in backtrace (with dependencies):
         com.apple.driver.AirPortBrcm43224(426.36.1)@0xd6b000->0xee0fff
            dependency: com.apple.iokit.IOPCIFamily(2.6)@0x927000
            dependency: com.apple.iokit.IO80211Family(312)@0xd47000
            dependency: com.apple.iokit.IONetworkingFamily(1.9)@0xd31000

BSD process name corresponding to current thread: kernel_task

Mac OS version:
10H574

Kernel version:
Darwin Kernel Version 10.5.0: Fri Nov  5 23:20:39 PDT 2010; root:xnu-1504.9.17~1/RELEASE_I386
System model name: MacBookPro6,2 (Mac-F22586C8)

System uptime in nanoseconds: 8433734221055
unloaded kexts:
com.apple.driver.AppleUSBUHCI	4.1.5 (addr 0x141c000, size 0x65536) - last unloaded 198327569718
loaded kexts:
com.vmware.kext.vmnet	3.0.0 - last loaded 33481236715
com.vmware.kext.vmioplug	3.0.0
com.vmware.kext.vmci	3.0.0
com.vmware.kext.vmx86	3.0.0
com.apple.driver.AppleHWSensor	1.9.3d0
com.apple.filesystems.autofs	2.1.0
com.apple.driver.AGPM	100.12.19
com.apple.driver.AppleMikeyHIDDriver	1.2.0
com.apple.driver.AppleHDA	1.9.9f12
com.apple.driver.AppleMikeyDriver	1.9.9f12
com.apple.driver.AppleUpstreamUserClient	3.4.5
com.apple.driver.AppleMCCSControl	1.0.17
com.apple.driver.AudioAUUC	1.13
com.apple.driver.AppleIntelHDGraphics	6.2.4
com.apple.driver.AppleIntelHDGraphicsFB	6.2.4
com.apple.driver.SMCMotionSensor	3.0.0d4
com.apple.driver.ACPI_SMC_PlatformPlugin	4.5.0d5
com.apple.kext.AppleSMCLMU	1.5.0d3
com.apple.Dont_Steal_Mac_OS_X	7.0.0
com.apple.driver.AudioIPCDriver	1.1.6
com.apple.GeForce	6.2.4
com.apple.driver.AppleGraphicsControl	2.8.68
com.apple.driver.AppleLPC	1.4.12
com.apple.driver.AppleUSBTCButtons	200.3.2
com.apple.driver.AppleUSBCardReader	2.5.8
com.apple.driver.AppleUSBTCKeyboard	200.3.2
com.apple.driver.AppleIRController	303.8
com.apple.iokit.SCSITaskUserClient	2.6.5
com.apple.BootCache	31
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib	1.0.0d1
com.apple.iokit.IOAHCIBlockStorage	1.6.3
com.apple.driver.AppleUSBHub	4.1.7
com.apple.driver.AppleFWOHCI	4.7.1
com.apple.driver.AirPortBrcm43224	426.36.1
com.apple.iokit.AppleBCM5701Ethernet	2.3.9b6
com.apple.driver.AppleEFINVRAM	1.4.0
com.apple.driver.AppleSmartBatteryManager	160.0.0
com.apple.driver.AppleUSBEHCI	4.1.7
com.apple.driver.AppleAHCIPort	2.1.5
com.apple.driver.AppleACPIButtons	1.3.5
com.apple.driver.AppleRTC	1.3.1
com.apple.driver.AppleHPET	1.5
com.apple.driver.AppleSMBIOS	1.6
com.apple.driver.AppleACPIEC	1.3.5
com.apple.driver.AppleAPIC	1.4
com.apple.driver.AppleIntelCPUPowerManagementClient	105.13.0
com.apple.security.sandbox	1
com.apple.security.quarantine	0
com.apple.nke.applicationfirewall	2.1.11
com.apple.driver.AppleIntelCPUPowerManagement	105.13.0
com.apple.driver.AppleProfileReadCounterAction	17
com.apple.driver.DspFuncLib	1.9.9f12
com.apple.driver.AppleProfileTimestampAction	10
com.apple.driver.AppleProfileThreadInfoAction	14
com.apple.driver.AppleProfileRegisterStateAction	10
com.apple.driver.AppleProfileKEventAction	10
com.apple.driver.AppleProfileCallstackAction	20
com.apple.driver.AppleSMBusController	1.0.8d0
com.apple.driver.IOPlatformPluginFamily	4.5.0d5
com.apple.iokit.IOFireWireIP	2.0.3
com.apple.iokit.IOSurface	74.2
com.apple.iokit.IOBluetoothSerialManager	2.3.8f7
com.apple.iokit.IOSerialFamily	10.0.3
com.apple.driver.AppleSMC	3.1.0d3
com.apple.iokit.IOAudioFamily	1.7.9fc4
com.apple.kext.OSvKernDSPLib	1.3
com.apple.iokit.AppleProfileFamily	41
com.apple.driver.AppleHDAController	1.9.9f12
com.apple.iokit.IOHDAFamily	1.9.9f12
com.apple.driver.AppleSMBusPCI	1.0.8d0
com.apple.nvidia.nv50hal	6.2.4
com.apple.NVDAResman	6.2.4
com.apple.iokit.IONDRVSupport	2.2
com.apple.iokit.IOGraphicsFamily	2.2
com.apple.driver.BroadcomUSBBluetoothHCIController	2.3.8f7
com.apple.driver.AppleUSBBluetoothHCIController	2.3.8f7
com.apple.iokit.IOBluetoothFamily	2.3.8f7
com.apple.iokit.IOSCSIBlockCommandsDevice	2.6.5
com.apple.iokit.IOUSBMassStorageClass	2.6.5
com.apple.driver.AppleUSBMultitouch	206.6
com.apple.iokit.IOUSBHIDDriver	4.1.5
com.apple.driver.AppleUSBMergeNub	4.1.5
com.apple.driver.AppleUSBComposite	3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice	2.6.5
com.apple.iokit.IOBDStorageFamily	1.6
com.apple.iokit.IODVDStorageFamily	1.6
com.apple.iokit.IOCDStorageFamily	1.6
com.apple.driver.XsanFilter	402.1
com.apple.iokit.IOAHCISerialATAPI	1.2.5
com.apple.iokit.IOSCSIArchitectureModelFamily	2.6.5
com.apple.iokit.IOUSBUserClient	4.1.5
com.apple.iokit.IOFireWireFamily	4.2.6
com.apple.iokit.IO80211Family	312
com.apple.iokit.IONetworkingFamily	1.9
com.apple.iokit.IOUSBFamily	4.1.7
com.apple.iokit.IOAHCIFamily	2.0.4
com.apple.driver.AppleEFIRuntime	1.4.0
com.apple.iokit.IOHIDFamily	1.6.5
com.apple.iokit.IOSMBusFamily	1.1
com.apple.kext.AppleMatch	1.0.0d1
com.apple.security.TMSafetyNet	6
com.apple.driver.DiskImages	289
com.apple.iokit.IOStorageFamily	1.6.2
com.apple.driver.AppleACPIPlatform	1.3.5
com.apple.iokit.IOPCIFamily	2.6
com.apple.iokit.IOACPIFamily	1.3.0
Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i5, 2.4 GHz, 4 GB, SMC 1.58f16
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.36.1)
Bluetooth: Version 2.3.8f7, 2 service, 12 devices, 1 incoming serial ports
Serial ATA Device: Hitachi HTS545032B9SA02, 298.09 GB
Serial ATA Device: MAT****ADVD-R   UJ-898
USB Device: Hub, 0x0424  (SMSC), 0x2514, 0xfd100000
USB Device: IR Receiver, 0x05ac  (Apple Inc.), 0x8242, 0xfd120000
USB Device: Built-in iSight, 0x05ac  (Apple Inc.), 0x8507, 0xfd110000
USB Device: Hub, 0x0424  (SMSC), 0x2514, 0xfa100000
USB Device: Internal Memory Card Reader, 0x05ac  (Apple Inc.), 0x8403, 0xfa130000
USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000
USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x8218, 0xfa113000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac  (Apple Inc.), 0x0237, 0xfa120000

I have removed any programs I have installed that I do not trust 100%. I think the problem may arise from 2 weeks back, where a friend of mine wanted to transfer files to his PC. Did it through a router which was connected to the internet, and it turned out he had turned my firewall off while he did it.
Other problems include not connecting to wireless(used to connect to my network absolutely fine), taking longer to open programs, some programs always asking for permission to keychain access for something or other, when they never used to.

What should I do? Currently, reinstalling os x isn't an option because I can't find the CD for it! Otherwise, I'm gonna have to book a genius appointment somewhere.

Cheers,

Jack
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bobtomay

 
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Welcome to the forum - wish it was better circumstances though.

Looks like the Airport card causing it. What version of OS X are you using? If you have not upgraded to 10.6.5 yet, try that. If you have upgraded to 10.6.5, when did you do that in relation to the kernel panics beginning.

If you are on 10.6.5, head for System Preferences - Network - highlight AirPort on the left - on the right next to Status go ahead and select Turn AirPort Off.

Try downloading the combo 10.6.5 update from here - via ethernet - and install it.

Go back in and turn AirPort back on - see if that takes care of it. If not, go back and turn AirPort off and use ethernet for awhile and see if the kernel panics stop that way.

Let us know.

I cannot be held responsible for the things that come out of my mouth.
In the Windows world, most everything folks don't understand is called a virus.
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DarkestRitual

 
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good advice from bob.
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jackmac

 
Member Since: Nov 23, 2010
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cheers for the advice bob. sorry, should have mentioned what version of os x i was on. version 10.6.5 updated on the 19th november, which must be near enough when the problems started.
if i could, i would roll back to 10.6.4 but unfortunately i haven't been backing things up (will be starting once I have this fixed tho!)
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jackmac

 
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hi again,

some progress made. macbook has not had a kernel panic for a couple of days now, and wireless is pretty much working once again (occasionally drops connection or asks for login info for my default network again)

The bad news:
it's running really, really slow compared to how it should run. I normally have it running about 8 applications at the same time, and it seems to be struggling with some things at the moment. safari in particular is very slow.
is there anything I can do to improve it? the only thing i can think of it to download some software to defrag the drive
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bobtomay

 
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Quote:
Originally Posted by jackmac View Post
hi again,

some progress made. macbook has not had a kernel panic for a couple of days now,
What did you do?

Quote:
and wireless is pretty much working once again (occasionally drops connection or asks for login info for my default network again)
Open Sys Pref - Network - highlight Airport - make sure you have a check next to 'Show AirPort status on menu bar - click Advanced - remove all networks shown in the box - click OK - close Sys Pref

Make sure you are not using a hidden SSID on your router and that you are using WPA or WPA2 encryption - not WEP

Click the AirPort icon on the menu bar and rejoin your network.

Quote:
The bad news:
it's running really, really slow compared to how it should run.
What does this mean?
You're seeing the beach ball a little more often?
It's taking a second or two longer to open apps?
When you open an app or click on something it's taking several minutes?

Quote:
I normally have it running about 8 applications at the same time, and it seems to be struggling with some things at the moment. safari in particular is very slow.
What 8 apps? What processor load do those 8 apps require? Safari is loading slow or flash content sites are loading slow? Have you opened up Disk Utility to take a look at your stats to see which app is burning CPU cycles (in Applications - Utilities).


Quote:
is there anything I can do to improve it? the only thing i can think of it to download some software to defrag the drive
Need a lot more answers as you can see.

I am one of the few proponents of defragging OS X around here and I would say it is extremely unlikely that you need to defrag a 3 month old machine. What is the size of your OS X partition and how much free space do you have?

I cannot be held responsible for the things that come out of my mouth.
In the Windows world, most everything folks don't understand is called a virus.
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jackmac

 
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jinxed it, another kernel panic about 5 minutes after I posted. Have done very very little beside trying to avoid using the wireless. When I had the last panic, it was connected to wireless. using WPA2 and have done as you said.
It's taking longer to open apps, close apps etc. Such as opening iTunes, now takes about 5 seconds longer than it did. Not a major problem I know, but I would like to get things back to the way they were.

flash content sites taking slightly longer to load, and safari very slow to quit and have had to force quit it a few times in the past few days.
apps like word, pages, safari, ichat, itunes, taco html edit, mail, firefox. nothing too processor heavy there, is there? see attachment for screenshot of activity monitor.

my main concern is stopping the panics, because it's getting annoying having to save my coursework every minute because I don't know when my mbp will next decide it needs to be turned off!
Attached Images
File Type: png Screen shot 2010-11-26 at 13.26.36.png (369.6 KB, 18 views)
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Hardware problem. May well be the hard drive on the way out. Pop in your original install disc and run Apple Hardware Test and if all reports well run S.M.A.R.T. Reporter over the drive.

http://www.corecode.at/smartreporter/
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jackmac

 
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have run the AHT, did the extended test and it said there were no problems. still keeps having the kernel panics though, so clearly there is a problem!
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DarkestRitual

 
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Quote:
Originally Posted by jackmac View Post
hi again,

some progress made. macbook has not had a kernel panic for a couple of days now, and wireless is pretty much working once again (occasionally drops connection or asks for login info for my default network again)

The bad news:
it's running really, really slow compared to how it should run. I normally have it running about 8 applications at the same time, and it seems to be struggling with some things at the moment. safari in particular is very slow.
is there anything I can do to improve it? the only thing i can think of it to download some software to defrag the drive
Here's a good question - how much disk space do you have free? If it's not above 20GB, that's why your machine is running super slow.
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Sometimes AHT will not pick up a failing drive. Did you download and run SMARTReporter as suggested?
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Or Onyx...
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yes have run smart reporter, no problems. i have over 100gb free on the hard drive.

i now know of about 10 other people at my uni who have started to have the same problem in the last month...
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djsilverspoon

 
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I am having this problem too, it's really getting in the way of my uni work and my DJing job! Will try and follow some of the advice here and let you know the outcome.
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