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OS X - Operating System General OS operation information and support

Constant crashes and kernel panics after update


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blackmoondev

 
Member Since: Oct 26, 2010
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Hi

I was using a MBP with Snow Leopard for last few years - recently I bought new MBP and used most recent TimeMachine backup to recreate my work space on the new mac (freshly from the shop). Everything went fine for a week - until I decided it's time to update the system. After updating Snow Leopard to version 10.6.4 two things started to happen:
- all the apps are crashing randomly (it could be any application - Safari, Firefox, Photoshop, iTunes - you name it). All the crash raports have "Crashed Thread: 0 Dispatch queue: com.apple.main-thread" information.
- there are kernel panic screen from time to time, where I need to reboot the whole system.

I searched the forums and boards and so far tried:
- deleting all InputManagers from my Library
- fixing permissions using Disk Utility
- creating new user account
- turning off the file sharing
- doing the memory tests (with Remeber app and by using Install Dvd and pressing D during start-up). Both test didn't show anything

Well - the only thing I didn't tried yet is to reinstall the whole system, but I was wondering if you know any other possible solution to the problem.

Thanks in advance.
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schweb

 
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Try running the 10.6.4 Combo updater from Apple's site to see if that fixes it.

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blackmoondev

 
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Quote:
Originally Posted by schweb View Post
Try running the 10.6.4 Combo updater from Apple's site to see if that fixes it.
I forget to add that - I already did the Combo update. Didn't help
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blackmoondev

 
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I also tried going into safe mode and restarting from there - didn't helped.
I think I'll go for the re-install.
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If the combo update didn't help, then your best solution at least for now is a complete reinstall. Also best to reinstall the apps as well. Data and documents can be restored from backup as they should be OK.
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blackmoondev

 
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I did reinstall the system (leaving my user folder) - it didn't solve the problem (so it's not really 10.6.4 issue as I have 10.6.3 right now). And that's not the problem with my user setting - as the same problem occurs on another user account. Any ideas what might cause the problem?
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Probably a hardware issue. It's best to take it in to have someone look at it.

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Just a quick question for you. Did you add any RAM recently to the MBP?

If no, I agree with Schweb, take it in to Apple and show them what it's doing.
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blackmoondev

 
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Quote:
Originally Posted by dtravis7 View Post
Just a quick question for you. Did you add any RAM recently to the MBP?

If no, I agree with Schweb, take it in to Apple and show them what it's doing.
I bought it a week ago - and yes, the RAM was upgraded by the reseller.
I tried clean install today (erase the disk and run the installer), but the installer itself crashed three times.
I figure out that this must be hardware problem and send the mac to reseller for them to check it.
I'll update this thread when I'll get any feedback from them.
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Is this reseller a certified Apple store? If not maybe the RAM is the issue. Sure sounds like a hardware issue to me.
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blackmoondev

 
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Quote:
Originally Posted by dtravis7 View Post
Is this reseller a certified Apple store? If not maybe the RAM is the issue. Sure sounds like a hardware issue to me.
Yes, it's certified Apple store. Well - we'll see what they'll tell about it.
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