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  1. #1


    Member Since
    Oct 26, 2010
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    6
    Constant crashes and kernel panics after update
    Hi

    I was using a MBP with Snow Leopard for last few years - recently I bought new MBP and used most recent TimeMachine backup to recreate my work space on the new mac (freshly from the shop). Everything went fine for a week - until I decided it's time to update the system. After updating Snow Leopard to version 10.6.4 two things started to happen:
    - all the apps are crashing randomly (it could be any application - Safari, Firefox, Photoshop, iTunes - you name it). All the crash raports have "Crashed Thread: 0 Dispatch queue: com.apple.main-thread" information.
    - there are kernel panic screen from time to time, where I need to reboot the whole system.

    I searched the forums and boards and so far tried:
    - deleting all InputManagers from my Library
    - fixing permissions using Disk Utility
    - creating new user account
    - turning off the file sharing
    - doing the memory tests (with Remeber app and by using Install Dvd and pressing D during start-up). Both test didn't show anything

    Well - the only thing I didn't tried yet is to reinstall the whole system, but I was wondering if you know any other possible solution to the problem.

    Thanks in advance.

  2. #2

    schweb's Avatar
    Member Since
    Oct 27, 2002
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    Cleveland, Ohio
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    13,190
    Specs:
    MacBook Pro | LED Cinema Display | iPhone 4 | iPad 2
    Try running the 10.6.4 Combo updater from Apple's site to see if that fixes it.
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  3. #3


    Member Since
    Oct 26, 2010
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    Quote Originally Posted by schweb View Post
    Try running the 10.6.4 Combo updater from Apple's site to see if that fixes it.
    I forget to add that - I already did the Combo update. Didn't help

  4. #4


    Member Since
    Oct 26, 2010
    Posts
    6
    I also tried going into safe mode and restarting from there - didn't helped.
    I think I'll go for the re-install.

  5. #5

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
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    48,028
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    If the combo update didn't help, then your best solution at least for now is a complete reinstall. Also best to reinstall the apps as well. Data and documents can be restored from backup as they should be OK.

  6. #6


    Member Since
    Oct 26, 2010
    Posts
    6
    I did reinstall the system (leaving my user folder) - it didn't solve the problem (so it's not really 10.6.4 issue as I have 10.6.3 right now). And that's not the problem with my user setting - as the same problem occurs on another user account. Any ideas what might cause the problem?

  7. #7

    schweb's Avatar
    Member Since
    Oct 27, 2002
    Location
    Cleveland, Ohio
    Posts
    13,190
    Specs:
    MacBook Pro | LED Cinema Display | iPhone 4 | iPad 2
    Probably a hardware issue. It's best to take it in to have someone look at it.
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  8. #8

    dtravis7's Avatar
    Member Since
    Jan 04, 2005
    Location
    Modesto, Ca.
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    28,870
    Specs:
    iMac 2010 27" QuadI7 OSX10.11, iMac 2008 OSX10.11, MBP Late2011OSX10.11 , iPad Air, iPhone 3GS
    Just a quick question for you. Did you add any RAM recently to the MBP?

    If no, I agree with Schweb, take it in to Apple and show them what it's doing.

  9. #9


    Member Since
    Oct 26, 2010
    Posts
    6
    Quote Originally Posted by dtravis7 View Post
    Just a quick question for you. Did you add any RAM recently to the MBP?

    If no, I agree with Schweb, take it in to Apple and show them what it's doing.
    I bought it a week ago - and yes, the RAM was upgraded by the reseller.
    I tried clean install today (erase the disk and run the installer), but the installer itself crashed three times.
    I figure out that this must be hardware problem and send the mac to reseller for them to check it.
    I'll update this thread when I'll get any feedback from them.

  10. #10

    dtravis7's Avatar
    Member Since
    Jan 04, 2005
    Location
    Modesto, Ca.
    Posts
    28,870
    Specs:
    iMac 2010 27" QuadI7 OSX10.11, iMac 2008 OSX10.11, MBP Late2011OSX10.11 , iPad Air, iPhone 3GS
    Is this reseller a certified Apple store? If not maybe the RAM is the issue. Sure sounds like a hardware issue to me.

  11. #11


    Member Since
    Oct 26, 2010
    Posts
    6
    Quote Originally Posted by dtravis7 View Post
    Is this reseller a certified Apple store? If not maybe the RAM is the issue. Sure sounds like a hardware issue to me.
    Yes, it's certified Apple store. Well - we'll see what they'll tell about it.

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