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OS X - Operating System General OS operation information and support

Retrieving damaged open files after power surge(?)


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brennerp

 
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My son had several open Word files when a possible power surge caused his macbook to shut down. The computer is fine but we can't find the files. I understand that this is not an uncommon issue.

His operating system is OS X.5.8.

Any suggestions on how to retrieve the files? I downloaded the demo version of Stellar Phoenix to see if it at least could find the files, but didn't see something familiar. But I'm not sure what mac might call such files (I'm a pc person). Also, not sure if I should be running "deleted files" or "lost files"?

Any other suggestions? Where might the files be? What might the extension be? Anything else I should try? Is there a better recovery program?

Thanks,

Paul
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brennerp

 
Member Since: Sep 25, 2010
Posts: 4
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My son had several open Word files when a possible power surge caused his macbook to shut down. The computer is fine but we can't find the files. I understand that this is not an uncommon issue.

His operating system is OS X.5.8.

Any suggestions on how to retrieve the files? I downloaded the demo version of Stellar Phoenix to see if it at least could find the files, but didn't see something familiar. But I'm not sure what mac might call such files (I'm a pc person). Also, not sure if I should be running "deleted files" or "lost files"?

Any other suggestions? Where might the files be? What might the extension be? Anything else I should try? Is there a better recovery program?

I also posted on "software" forum but don't know which is more appropriate location.

Thanks,

Paul
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harryb2448

 
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G'day and welcome to the forums.

If the preferences of Word were set up to save every say ten minutes or so, Go to Word > Preferences > Sharing and select the save every ten minutes button, they may well be in documents Go > Home > Documents.

If not saved bad news probably.
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brennerp

 
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I think I found what you are are referring to under preferences>save, and it indicated save autorecovery every ten minutes.

But I don't know where "home" is found.

Thanks,

Paul
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harryb2448

 
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Did you follow my post? GO is in the Menu Bar.
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brennerp

 
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Sorry, mis-understood. (I'm not too familiar with macs.)

Paul
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harryb2448

 
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How did you go Paul, any joy?
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