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  1. #1


    Member Since
    Sep 25, 2010
    Posts
    4
    Retrieving damaged open files after power surge(?)
    My son had several open Word files when a possible power surge caused his macbook to shut down. The computer is fine but we can't find the files. I understand that this is not an uncommon issue.

    His operating system is OS X.5.8.

    Any suggestions on how to retrieve the files? I downloaded the demo version of Stellar Phoenix to see if it at least could find the files, but didn't see something familiar. But I'm not sure what mac might call such files (I'm a pc person). Also, not sure if I should be running "deleted files" or "lost files"?

    Any other suggestions? Where might the files be? What might the extension be? Anything else I should try? Is there a better recovery program?

    Thanks,

    Paul

  2. #2


    Member Since
    Sep 25, 2010
    Posts
    4
    Urgent Help Needed: Retrieving damaged open files after power surge(?)
    My son had several open Word files when a possible power surge caused his macbook to shut down. The computer is fine but we can't find the files. I understand that this is not an uncommon issue.

    His operating system is OS X.5.8.

    Any suggestions on how to retrieve the files? I downloaded the demo version of Stellar Phoenix to see if it at least could find the files, but didn't see something familiar. But I'm not sure what mac might call such files (I'm a pc person). Also, not sure if I should be running "deleted files" or "lost files"?

    Any other suggestions? Where might the files be? What might the extension be? Anything else I should try? Is there a better recovery program?

    I also posted on "software" forum but don't know which is more appropriate location.

    Thanks,

    Paul

  3. #3

    harryb2448's Avatar
    Member Since
    Nov 28, 2007
    Location
    Nambucca Heads Australia
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    22,103
    Specs:
    Imac 27" Retina 5K, 512GB flash memory, 3.3GHz, 16GB memory, macOS Sierra beta.
    G'day and welcome to the forums.

    If the preferences of Word were set up to save every say ten minutes or so, Go to Word > Preferences > Sharing and select the save every ten minutes button, they may well be in documents Go > Home > Documents.

    If not saved bad news probably.

  4. #4


    Member Since
    Sep 25, 2010
    Posts
    4
    I think I found what you are are referring to under preferences>save, and it indicated save autorecovery every ten minutes.

    But I don't know where "home" is found.

    Thanks,

    Paul

  5. #5

    harryb2448's Avatar
    Member Since
    Nov 28, 2007
    Location
    Nambucca Heads Australia
    Posts
    22,103
    Specs:
    Imac 27" Retina 5K, 512GB flash memory, 3.3GHz, 16GB memory, macOS Sierra beta.
    Did you follow my post? GO is in the Menu Bar.

  6. #6


    Member Since
    Sep 25, 2010
    Posts
    4
    Sorry, mis-understood. (I'm not too familiar with macs.)

    Paul

  7. #7

    harryb2448's Avatar
    Member Since
    Nov 28, 2007
    Location
    Nambucca Heads Australia
    Posts
    22,103
    Specs:
    Imac 27" Retina 5K, 512GB flash memory, 3.3GHz, 16GB memory, macOS Sierra beta.
    How did you go Paul, any joy?

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