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btenthye@gmail. 04-29-2010 09:16 AM

Problems opening pdf, Word, Excel files from email attachments
I need some help. For the past weeks my MAC will not open .pdf, Word, Excel files that I received as email attachments. I can save them, and they show the Acrobat Icon, which is my default program to use with pdf. (same for Word and excel files, the icons are there).
I have tried:
- open the files with double click from the desktop
- click the file icon, then specify which program to use to open
- open the application and click "File" and "Open".
- uninstalled and reinstalled Acrobat Pro and MS Office
- ran Utility "Repair Permissions" & received the following message: SWD file "System/Library/CoreServices/RemoteManagement/\Contents/MACOS\AADAgent" has been modified and will not be repaired

I have no idea if this message has anything to do with my problem, or if it indicates another problem.

Does anyone have some advice? I am definitely not a computer tech, and appreciate any help.
Thanks, :)

toMACsh 04-29-2010 01:06 PM

You gave us a lot of information there, but you did not indicate the versions of your software, including the OS. That might be helpful. Also, do the Word files have a .doc suffix or .docx? Do the Excel files have an .xls suffix or .xlsx?

technologist 04-29-2010 02:39 PM

And for that matter, can you open the PDF files with Preview? That would help to determine whether the problem is with the file or with Acrobat.

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