New To Mac-Forums?

Welcome to our community! Join the discussion today by registering your FREE account. If you have any problems with the registration process, please contact us!

Get your questions answered by community gurus Advice and insight from world-class Apple enthusiasts Exclusive access to members-only contests, giveaways and deals

Join today!

 
Start a Discussion
 

Mac-Forums Brief

Subscribe to Mac-Forums Brief to receive special offers from Mac-Forums partners and sponsors

Join the conversation RSS
OS X - Operating System General OS operation information and support

Mac freezing up - how to diagnose?


Post Reply New Thread Subscribe

 
Thread Tools
jdlasica

 
Member Since: Apr 27, 2010
Location: SF East Bay
Posts: 5
jdlasica is on a distinguished road
Mac Specs: Mac Pro ... Macbook Pro

jdlasica is offline
Hi. I have a Mac Pro running Mac OS 10.5.8 with 2GB 800 MHz of RAM.

In the past 2 years, my Mac has frozen up perhaps two times.

But in the past 48 hours, it's happened 4 times. (Do Macs have an equivalent term for the Blue Screen of Death? If so, I don't even know what it is, so seldom has it happened!)

I suspect the culprit is Mozy backup, which I installed on Sunday, though they claim that this never happens on a Mac.

Is there a way to diagnose *why* my Mac Pro is suddenly repeatedly freezing up?

What would you do if this happened to you?

thanks!

jd lasica
QUOTE Thanks
chscag

 
chscag's Avatar
 
Member Since: Jan 23, 2008
Location: Fort Worth, Texas
Posts: 39,145
chscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond repute
Mac Specs: 27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, 3 iPods, OS X Mavericks

chscag is offline
Have you tried removing Mozy backup to see if the problem occurs? I would start there. Freezing is usually related to video faults. It might be a good idea to check out the video card in your Mac Pro. If the card is cooled by a fan, check to see if the fan is working properly and not clogged with dirt. Might also be a good idea to clean the machine's fans while you're at it.

Regards.
QUOTE Thanks
harryb2448

 
harryb2448's Avatar
 
Member Since: Nov 28, 2007
Location: Nambucca Heads Australia
Posts: 17,311
harryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond repute
Mac Specs: iMac i5 2.7GHz OS X.9.4 and OS X.10

harryb2448 is offline
And if nothing comes to light, pop in disc one of the original install discs and run Appl;e Hardware Test extended mode. Checks out hard drive, logic board, memory and graphics.
QUOTE Thanks
DaveHamilton

 
Member Since: Nov 08, 2007
Posts: 1
DaveHamilton is on a distinguished road

DaveHamilton is offline
Definitely sounds like Mozy, though it's possible Mozy is just bringing the problem to light. First things first, disable Mozy for a day or so and see if the problem persists.

Then run a memory test. Apple Hardware Diagnostics has one, but I've found it unreliable, at best. I wrote about other options recently at TMO, so at the risk of self-pimpage in bad form that article is at My Mac Keeps Freezing, Is It Bad RAM? | MGG Answers | The Mac Observer.

As I've often said, when a computer is crashing in what seems to be a random pattern the culprit is often, but not always, hardware.
QUOTE Thanks
cwa107

 
cwa107's Avatar
 
Member Since: Dec 20, 2006
Location: Middletown, Pennsylvania
Posts: 26,487
cwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond repute
Mac Specs: 15" MBP, Core i7/2GHz, 8GB RAM, 480GB Crucial M500 SSD

cwa107 is offline
The first thing to do is the simple stuff here:

Basic OS X/Mac Troubleshooting

Then, move on to the Apple Hardware Test:

Intel-based Macs: Using Apple Hardware Test

If all is well, then it's time to start removing applications and do more advanced troubleshooting (like checking the Console logs for anomalies).

Remember, if your car doesn't start, you should check to see if there's gas in the tank before you start rebuilding the engine.

Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!
QUOTE Thanks
jdlasica

 
Member Since: Apr 27, 2010
Location: SF East Bay
Posts: 5
jdlasica is on a distinguished road
Mac Specs: Mac Pro ... Macbook Pro

jdlasica is offline
Thanks, all. Mozy has so far not responded to my email (after 19 hours), so we'll see what happens there.

I'll run the diagnostics as y'all have suggested. I'm braced for another freeze but hasn't happened in the past day ...

jd
QUOTE Thanks
jdlasica

 
Member Since: Apr 27, 2010
Location: SF East Bay
Posts: 5
jdlasica is on a distinguished road
Mac Specs: Mac Pro ... Macbook Pro

jdlasica is offline
Well, unfortunately, a month later I'm still having problems. My Mac Pro froze twice today. I've cleaned the hardware so I do think it's a software issue.

Today, I was running Pages when it froze. Then running Firefox and Msft Word, so nothing special. Here are the 2 crash logs. Do these cast any light on the cause?

jd

panic(cpu 0 caller 0x001AB0FE): Kernel trap at 0x00b57127, type 14=page fault, registers:

Interval Since Last Panic Report: 2745512 sec
Panics Since Last Report: 7
Anonymous UUID: F9592FB4-1DC8-4B79-A950-384431ED8403

Sat May 29 16:23:43 2010
panic(cpu 0 caller 0x001AB0FE): Kernel trap at 0x00b57127, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0x00000000, CR3: 0x0101c000, CR4: 0x00000660
EAX: 0x00000000, EBX: 0x00000036, ECX: 0x0455d854, EDX: 0x0001a5e0
CR2: 0x00000000, EBP: 0x00108b18, ESI: 0x04847680, EDI: 0x00108ff0
EFL: 0x00010006, EIP: 0x00b57127, CS: 0x00000008, DS: 0x00520010
Error code: 0x00000000

Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x108918 : 0x12b4c6 (0x45f91c 0x10894c 0x13355c 0x0)
0x108968 : 0x1ab0fe (0x469a98 0xb57127 0xe 0x469248)
0x108a48 : 0x1a1713 (0x108a60 0x108ab4 0x108b18 0xb57127)
0x108a58 : 0xb57127 (0xe 0x28740048 0x10 0x10)
0x108b18 : 0xb57c6e (0x0 0x2f 0x12 0x0)
0x108b58 : 0xb57dd3 (0x0 0x0 0x0 0x528ce8)
0x108cb8 : 0xb57f31 (0x1 0x4 0xb62a48 0x0)
0x108cf8 : 0xb57d4f (0x4 0xb62a48 0x0 0x0)
0x108d38 : 0xb4c3e9 (0xb63f0c 0xb649e0 0x0 0x0)
0x108d98 : 0xb455dc (0x4cc5010 0x108e58 0x1 0x1)
0x108dd8 : 0xb47b92 (0x4cc5010 0xb6a0fc 0x108e58 0x40)
0x108e08 : 0xb47bc7 (0x4cc5010 0x8 0x108e58 0x0)
0x108e38 : 0xb447e5 (0x4cc5010 0x8 0x108e58 0x13f0e3)
0x108ea8 : 0xb53a30 (0x4cc5010 0xb68594 0x31f60 0x6)
0x108ed8 : 0xb2e0d7 (0x4888154 0x4145ef50 0xd 0xb68594)
0x108f08 : 0x667cbd (0x4847680 0x36 0x23f21000 0x0)
Backtrace continues...
Kernel loadable modules in backtrace (with dependencies):
com.apple.kext.ATY_Lamna(5.4.8)@0xaf8000->0xb71fff
dependency: com.apple.iokit.IONDRVSupport(1.7.3)@0x65d000
dependency: com.apple.iokit.IOPCIFamily(2.6)@0x62f000
dependency: com.apple.iokit.IOGraphicsFamily(1.7.3)@0x640000
dependency: com.apple.iokit.IOACPIFamily(1.2.0)@0x61b000
com.apple.iokit.IONDRVSupport(1.7.3)@0x65d000->0x66afff
dependency: com.apple.iokit.IOPCIFamily(2.6)@0x62f000
dependency: com.apple.iokit.IOGraphicsFamily(1.7.3)@0x640000

BSD process name corresponding to current thread: Pages

Mac OS version:
9L30

Kernel version:
Darwin Kernel Version 9.8.0: Wed Jul 15 16:55:01 PDT 2009; root:xnu-1228.15.4~1/RELEASE_I386
System model name: MacPro3,1 (Mac-F42C88C8)

System uptime in nanoseconds: 688302001306715
unloaded kexts:
com.microsoft.driver.MicrosoftMouse 6.2.2 - last unloaded 681582808101106
loaded kexts:
com.microsoft.driver.MicrosoftMouseBluetooth 6.2.2 - last loaded 681522718845474
com.microsoft.driver.MicrosoftMouse 6.2.2
com.microsoft.driver.MicrosoftKeyboardBluetooth 6.2.2
com.AmbrosiaSW.AudioSupport 3.2
com.microsoft.driver.MicrosoftKeyboardUSB 6.2.2
com.microsoft.driver.MicrosoftKeyboard 6.2.2
com.Logitech.Control Center.HID Driver 2.6.0
com.apple.filesystems.autofs 2.0.2
com.apple.driver.AppleUpstreamUserClient 2.7.5
com.apple.driver.AppleHDA 1.7.1a2
com.apple.kext.ATY_Lamna 5.4.8
com.apple.iokit.IOBluetoothSerialManager 2.1.9f10
com.apple.driver.AppleHWSensor 1.9d0
com.apple.Dont_Steal_Mac_OS_X 6.0.3
com.apple.driver.AudioIPCDriver 1.0.6
com.apple.driver.AppleHDAController 1.7.1a2
com.apple.iokit.IOFireWireIP 1.7.7
com.apple.ATIRadeonX2000 5.4.8
com.apple.driver.AppleMCEDriver 1.1.7
com.apple.driver.ACPI_SMC_PlatformPlugin 3.4.0a17
com.apple.driver.AppleLPC 1.3.1
com.apple.driver.CSRUSBBluetoothHCIController 2.1.9f10
com.apple.driver.AppleUSBMergeNub 3.5.2
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.1.1
com.apple.iokit.SCSITaskUserClient 2.1.1
com.apple.driver.XsanFilter 2.7.91
com.apple.iokit.IOATAPIProtocolTransport 1.5.3
com.apple.iokit.IOAHCIBlockStorage 1.2.2
com.apple.driver.AppleUSBHub 3.4.9
com.apple.driver.AppleAHCIPort 1.7.0
com.apple.driver.AppleIntelPIIXATA 2.0.1
com.apple.iokit.IOUSBUserClient 3.5.2
com.apple.driver.AppleIntel8254XEthernet 2.1.2b1
com.apple.driver.AppleFWOHCI 3.9.7
com.apple.driver.AppleUSBEHCI 3.4.6
com.apple.driver.AppleUSBUHCI 3.5.2
com.apple.driver.AppleEFINVRAM 1.2.0
com.apple.driver.AppleACPIButtons 1.2.5
com.apple.driver.AppleRTC 1.2.3
com.apple.driver.AppleHPET 1.4
com.apple.driver.AppleACPIPCI 1.2.5
com.apple.driver.AppleSMBIOS 1.4
com.apple.driver.AppleACPIEC 1.2.5
com.apple.driver.AppleAPIC 1.4
com.apple.security.seatbelt 107.12
com.apple.nke.applicationfirewall 1.8.77
com.apple.security.TMSafetyNet 3
com.apple.driver.AppleIntelCPUPowerManagement 76.2.0
com.apple.driver.DiskImages 199
com.apple.BootCache 30.4
com.apple.driver.IOBluetoothHIDDriver 2.1.9f10
com.apple.driver.DspFuncLib 1.7.1a2
com.apple.iokit.IOSerialFamily 9.4
com.apple.iokit.IOAudioFamily 1.6.9fc5
com.apple.kext.OSvKernDSPLib 1.1
com.apple.iokit.IOHDAFamily 1.7.1a2
com.apple.iokit.IONDRVSupport 1.7.3
com.apple.iokit.IOGraphicsFamily 1.7.3
com.apple.driver.IOPlatformPluginFamily 3.4.0a17
com.apple.driver.AppleSMC 2.3.1d1
com.apple.driver.AppleUSBBluetoothHCIController 2.1.9f10
com.apple.iokit.IOBluetoothFamily 2.1.9f10
com.apple.iokit.IOUSBHIDDriver 3.4.6
com.apple.driver.AppleUSBComposite 3.2.0
com.apple.iokit.IOSCSIBlockCommandsDevice 2.1.1
com.apple.iokit.IOBDStorageFamily 1.5
com.apple.iokit.IODVDStorageFamily 1.5
com.apple.iokit.IOCDStorageFamily 1.5
com.apple.iokit.IOSCSIArchitectureModelFamily 2.1.1
com.apple.iokit.IOAHCIFamily 1.5.0
com.apple.iokit.IOATAFamily 2.0.1
com.apple.iokit.IONetworkingFamily 1.6.1
com.apple.iokit.IOFireWireFamily 3.4.9
com.apple.iokit.IOUSBFamily 3.5.2
com.apple.driver.AppleEFIRuntime 1.2.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.iokit.IOStorageFamily 1.5.6
com.apple.iokit.IOHIDFamily 1.5.5
com.apple.driver.AppleACPIPlatform 1.2.5
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.2.0



===============================
3 hours later:

Interval Since Last Panic Report: -1 sec
Panics Since Last Report: 1
Anonymous UUID: F9592FB4-1DC8-4B79-A950-384431ED8403

Sat May 29 20:54:25 2010
panic(cpu 0 caller 0x001AB0FE): Kernel trap at 0x00b57127, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0x00000000, CR3: 0x0101b000, CR4: 0x00000660
EAX: 0x00000000, EBX: 0x00000036, ECX: 0x045dae54, EDX: 0x0001a5e0
CR2: 0x00000000, EBP: 0x00108b18, ESI: 0x04604da0, EDI: 0x00108ff0
EFL: 0x00010006, EIP: 0x00b57127, CS: 0x00000008, DS: 0x00520010
Error code: 0x00000000

Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x108918 : 0x12b4c6 (0x45f91c 0x10894c 0x13355c 0x0)
0x108968 : 0x1ab0fe (0x469a98 0xb57127 0xe 0x469248)
0x108a48 : 0x1a1713 (0x108a60 0x108ab4 0x108b18 0xb57127)
0x108a58 : 0xb57127 (0xe 0x28740048 0x10 0x10)
0x108b18 : 0xb57c6e (0x0 0x2f 0x12 0x0)
0x108b58 : 0xb57dd3 (0x0 0x0 0x0 0x528ce8)
0x108cb8 : 0xb57f31 (0x1 0x4 0xb62a48 0x0)
0x108cf8 : 0xb57d4f (0x4 0xb62a48 0x0 0x0)
0x108d38 : 0xb4c3e9 (0xb63f0c 0xb649e0 0x0 0x0)
0x108d98 : 0xb455dc (0x4d90810 0x108e58 0x1 0x1)
0x108dd8 : 0xb47b92 (0x4d90810 0xb6a0fc 0x108e58 0x40)
0x108e08 : 0xb47bc7 (0x4d90810 0x8 0x108e58 0x0)
0x108e38 : 0xb447e5 (0x4d90810 0x8 0x108e58 0x13f0e3)
0x108ea8 : 0xb53a30 (0x4d90810 0xb68594 0x19f10 0x6)
0x108ed8 : 0xb2e0d7 (0x4a20554 0x47ed2f00 0xd 0xb68594)
0x108f08 : 0x667cbd (0x4604da0 0x36 0x23ef6000 0x0)
Backtrace continues...
Kernel loadable modules in backtrace (with dependencies):
com.apple.kext.ATY_Lamna(5.4.8)@0xaf8000->0xb71fff
dependency: com.apple.iokit.IONDRVSupport(1.7.3)@0x65d000
dependency: com.apple.iokit.IOPCIFamily(2.6)@0x62f000
dependency: com.apple.iokit.IOGraphicsFamily(1.7.3)@0x640000
dependency: com.apple.iokit.IOACPIFamily(1.2.0)@0x61b000
com.apple.iokit.IONDRVSupport(1.7.3)@0x65d000->0x66afff
dependency: com.apple.iokit.IOPCIFamily(2.6)@0x62f000
dependency: com.apple.iokit.IOGraphicsFamily(1.7.3)@0x640000

BSD process name corresponding to current thread: kernel_task

Mac OS version:
9L30

Kernel version:
Darwin Kernel Version 9.8.0: Wed Jul 15 16:55:01 PDT 2009; root:xnu-1228.15.4~1/RELEASE_I386
System model name: MacPro3,1 (Mac-F42C88C8)

System uptime in nanoseconds: 12957058483331
unloaded kexts:
com.apple.driver.IOBluetoothHIDDriver 2.1.9f10 - last unloaded 8989346537049
loaded kexts:
com.microsoft.driver.MicrosoftMouseBluetooth 6.2.2 - last loaded 4562535041732
com.microsoft.driver.MicrosoftMouse 6.2.2
com.microsoft.driver.MicrosoftKeyboardBluetooth 6.2.2
com.AmbrosiaSW.AudioSupport 3.2
com.microsoft.driver.MicrosoftKeyboardUSB 6.2.2
com.microsoft.driver.MicrosoftKeyboard 6.2.2
com.Logitech.Control Center.HID Driver 2.6.0
com.apple.filesystems.autofs 2.0.2
<snip>
QUOTE Thanks

Post Reply New Thread Subscribe


« Clean Desktop - disabling automatic mount of drives | Permissions »
Thread Tools

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off
Forum Jump

Similar Threads
Thread
Thread Starter
Forum
Replies
Last Post
Running Windows on a Mac: A Switcher's Guide cwa107 Running Windows (or anything else) on your Mac 283 03-13-2014 04:15 PM

All times are GMT -4. The time now is 02:08 AM.

Powered by vBulletin
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
X

Welcome to Mac-Forums.com

Create your username to jump into the discussion!

New members like you have made this community the ultimate source for your Mac since 2003!


(4 digit year)

Already a member?