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OS X - Operating System General OS operation information and support

Very Weird Problem


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Peakoverload

 
Member Since: Feb 13, 2007
Location: Worthing, West Sussex, UK
Posts: 207
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Mac Specs: 27" iMac 3.1Ghz 16GB RAM, 1TB HD. iPhone 4.

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I use a program called MacFamilyTree (MFT) to build my family tree and this program has the ability to generate a website and, via it's iPhone App, send your tree to your iPhone.

MFT worked perfectly under Leopard but the minute I upgraded to Snow Leopard (which I did as an upgrade rather than a fresh install), it would crash whenever I tried to publish the tree as a website or sync it to my iPhone and it would generate something like this in Console:

24/03/2010 22:05:12 [0x0-0x31031].com.synium.macfamilytree[28611]
MacStammbaum(28611,0xa0029500) malloc: *** mmap(size=214495232) failed
(error code=12)
24/03/2010 22:05:12 [0x0-0x31031].com.synium.macfamilytree[28611] ***
error: can't allocate region
24/03/2010 22:05:12 [0x0-0x31031].com.synium.macfamilytree[28611] ***
set a breakpoint in malloc_error_break to debug
24/03/2010 22:05:12 [0x0-0x31031].com.synium.macfamilytree[28611]
MacStammbaum(28611,0xa0029500) malloc: *** mmap(size=171597824) failed
(error code=12)
24/03/2010 22:05:12 [0x0-0x31031].com.synium.macfamilytree[28611] ***
error: can't allocate region
24/03/2010 22:05:12 [0x0-0x31031].com.synium.macfamilytree[28611] ***
set a breakpoint in malloc_error_break to debug
24/03/2010 22:05:12 MacStammbaum[28611] EXCEPTION IN SEND EVENT: ***
-[NSConcreteMutableData appendBytes:length:]: unable to allocate memory for
length (171594072)


Now I know what you are thinking, this must be a problem with MFT. However I contacted the company behind MFT and they assured me that MFT was compatible with Snow Leopard and that I was the only one reporting this issue. The other week I decided to do a complete re-install of Snow Leopard and completely blitzed the drive and installed Snow Leopard as a fresh installation. After doing this the first program I installed was MFT and I immediately tried to sync it to my iPhone and publish my tree as a website. In both instances it now worked perfectly! I therefore thought that there must have been an issue with upgrading to SL rather than doing a fresh install and thought I had solved the problem.

I then went about re-installing all the programs I need and then a couple of days ago tried again to sync MFT to my iPhone and publish it as a website. Both times it failed generating the Console log above!

I can only conclude that one of the other programs I've installed must be conflicting in some way with MFT but is there a way I can determine or at least get a vague idea which program it might be?

MFT is essentially a SQLite database and when you sync or publish as a website it first compresses the database which it does by reducing the size of any images that have been added to the tree and, I assume, making a more efficient database designed primarily for viewing of data rather than the entry of. If I try to sync to my iPhone then MFT does say that it has completed compressing the database and says that it's sending it to my iPhone which it does over wi-fi but it never completes and never crashes the application.

Publishing it as a website does crash MFT when it gets about 2/3rds of the way through resizing all my images (around 700).

In all other ways MFT works perfectly and all data is viewable and you would never think anything was wrong.

Could one of my other programs be interfering in some way with MFT? These are the programs I have installed:

Adobe Bridge CS4
Adobe Device Central CS4
Adobe Drive CS4
Adobe Extension Manager CS4
Adobe Lightroom 2.6
Adobe Media Player
Adobe Photoshop CS4
Aperture 3
CanoScan Toolbox 5 (Scanning software for Canon Scanner)
Cyberduck 3.4 (FTP Software)
DiscLabel 6.1
Firefox 3.6
FocalPoint 1.1 (plugin for Photoshop and Aperture)
FontExplorer X Pro 2
GarageBand 5
Genuine Fractals 6 (Plugin for Photoshop & Lightroom)
iDVD 7
Imovie 8
Iphoto 8
Iplayer Downloader 3.7
Itunes 9.1
Iweb 3
Keynote 5
Numbers 2
Pages 4
MacFamilyTree 5.7.3
Mask Pro 4.1 (plugin for Photoshop)
Microsoft Office 2008
Microsoft Document Connection
Microsoft Entourage
Microsoft Excel
Microsoft Messenger
Microsoft Powerpoint
Microsoft Word
NeatImage 4.3 (Plugin for Photoshop & Lightroom)
Colour Efex Pro 3 (Lightroom Plugin)
Silve Efex Pro 1 (Lightroom Plugin)
Viveza 1 (Lightroom Plugin)
PhotoFrame 4 Professional (Photoshop Plugin)
PhotoTools 2 Professional (Photoshop Plugin)
Photomatix Pro 3.2.7
Stuffit 11
Toast 9 Titanium
VLC 1.0.2
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toMACsh

 
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Member Since: Jul 30, 2009
Location: Wisconsin
Posts: 5,480
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Please describe the topic of your post in your titles in the future. If nobody did this, all titles would be just as uninformative as this one, and few replies would be given. No one would open 25 threads to find out what each one was about.
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blackmac11

 
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Member Since: Jan 16, 2009
Location: Tecumseh, Ontario
Posts: 498
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Mac Specs: iMac 20" 2.4 GHz Dual Core 3GB Ram 320GB Hard Drive 10.6.2 :: Ipod Touch 8 GB :: Beastly Gaming PC

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You already solved your problem, so why are you asking for an answer?? It was probably just a bug somewhere, no biggie...


l
I’ll keep it short and sweet — Family. Religion. Friendship. These are the three demons you must slay if you wish to succeed in business. -Monty Burns
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Peakoverload

 
Member Since: Feb 13, 2007
Location: Worthing, West Sussex, UK
Posts: 207
Peakoverload has a spectacular aura about
Mac Specs: 27" iMac 3.1Ghz 16GB RAM, 1TB HD. iPhone 4.

Peakoverload is offline
Quote:
Originally Posted by toMACsh View Post
Please describe the topic of your post in your titles in the future. If nobody did this, all titles would be just as uninformative as this one, and few replies would be given. No one would open 25 threads to find out what each one was about.
If you can think of a title that is short, informative and helpful to describe this problem do feel free to suggest it!

Quote:
You already solved your problem, so why are you asking for an answer?? It was probably just a bug somewhere, no biggie...
No I haven't solved my problem. I thought I had after re-installed SL but after installing all my other programs the problem has returned.
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toMACsh

 
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Member Since: Jul 30, 2009
Location: Wisconsin
Posts: 5,480
toMACsh is a name known to alltoMACsh is a name known to alltoMACsh is a name known to alltoMACsh is a name known to alltoMACsh is a name known to alltoMACsh is a name known to alltoMACsh is a name known to all
Mac Specs: Mac Mini Core 2 Duo

toMACsh is offline
Quote:
Originally Posted by Peakoverload View Post
If you can think of a title that is short, informative and helpful to describe this problem do feel free to suggest it!
Simple.
MacFamilyTree not working after Snow Leopard upgrade

That gets you in the door. Then the post can go into more detail, as it does, describing the nuances of the situation.
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