Macbook Pro won't do OS reinstall

supersi · supersi #1 (**permalink**)

02-05-2010, 04:13 AM

My Macbook Pro is currently running Snow Leopard, the person who upgraded it from OS X 10.5 to Snow Leopard 10.6 with their own disk has stolen info off my mac. Also a new user has appeared at login called 'other'. My login has admin rights but I can't find a way to get rid of this other account. It appears that it might be a root-user account but I don't know how to tell.

I want to completely wipe my hard drive and reinstall OS X 10.5.

I have repeatedly followed the install instructions by inserting the OS X disc, restarting whilst holding down the C key and nothing happens. The screen remains a blank gray colour.
Could this have something to do with the 'other' user account?

Please help.

bobtomay · bobtomay #2 (**permalink**)

02-05-2010, 04:38 AM

Hold down the option key instead of the C key.

bobtomay #2 (permalink)
Member Since: Dec 22, 2006 Location: Texas, where else? Posts: 21,798 Mac Specs: 15" MBP 2.33 C2D 256 4GB, MBA 13" i7 1.8, MB 2.0 2GB, Nano 4th, 3GS, iPad 1	02-05-2010, 04:38 AM Hold down the option key instead of the C key. I cannot be held responsible for the things that come out of my mouth. In the Windows world, most everything folks don't understand is called a virus. Place your vote for our Member of the Month
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Macbook Pro won't do OS reinstall

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supersi #1 (permalink)
Member Since: Feb 05, 2010 Posts: 2	02-05-2010, 04:13 AM My Macbook Pro is currently running Snow Leopard, the person who upgraded it from OS X 10.5 to Snow Leopard 10.6 with their own disk has stolen info off my mac. Also a new user has appeared at login called 'other'. My login has admin rights but I can't find a way to get rid of this other account. It appears that it might be a root-user account but I don't know how to tell. I want to completely wipe my hard drive and reinstall OS X 10.5. I have repeatedly followed the install instructions by inserting the OS X disc, restarting whilst holding down the C key and nothing happens. The screen remains a blank gray colour. Could this have something to do with the 'other' user account? Please help.
	QUOTE Thanks

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