Very weird problems here!

Douglas · Douglas #1 (**permalink**)

12-22-2009, 02:55 PM

I´ve just bought my macbook pro13´and I´m a mac new user...I´m facing problems that are driving me crazy. Let me tell you.

1- The start up and turn off: Sometimes the mac keps trying to start up but it keeps only showing the white page with the apple logo and it doesn´t start, so I press the button for 5 seconds to force it to turn off and then I press again and it works...bout the turn off, I go to the apple,ask to turn off and the icons and everything desappear but the screen keeps showing the background image and it doesn´t turn off.

2- I ´ve noticed that when I am using the mac on battery mode, the safari closes after a few moments of use, not only safari, even the message board that appears to inform apple of the problem closes by itself after i open it to check the explanation of the problem. When I use it on power mode this problem rarely happens. But it happens sometimes.

3 - I have a dvd with many word and excel files. And i also have office for mac with word and excel, the point is that when i try to copy the files from the DVD the files are not shown in the copied folder.

I have already updated the software via internet; But I am afraid to use the reinstall DVDs that came with the mac.

Any help would be really appreciated here. So far I´m very disapointed with my macbook...

3 -

chscag · chscag #2 (**permalink**)

12-22-2009, 03:17 PM

A new MBP should not have that many problems. Some of it can be caused by software but you may have some hardware glitches also. Since it's new, I suggest giving Apple support a call and make an appointment for them to trouble shoot it for you. If you live close to an Apple store, it would be best to take it on in. But make an appointment first. This time of year they're very busy.

Regards.

Collin Bl · Collin Bl #3 (**permalink**)

12-22-2009, 03:23 PM

Hi Douglas,
Welcome to the forums - don't despair and dont blame the MBP it is just a dumb machine. - it may be just a case of getting your set up sorted. When posting try and give more info - what OS do u have?

Douglas · Douglas #4 (**permalink**)

12-22-2009, 03:24 PM

No applestores nearby here...Hardware test performed and no probs were found...it really the software...but what is the prob???

Collin Bl · Collin Bl #5 (**permalink**)

12-22-2009, 03:37 PM

So what do u have Leopard or Snow Leopard and which Office are u using 2004 or 2008. The main problem is you have not given enough information that will allow suggestions. Remember we cannot see your screen and we have no idea what you have done since u got the computer.

bobtomay · bobtomay #6 (**permalink**)

12-22-2009, 03:55 PM

For the startup and shutdown - what external devices do you have plugged into it - unplug them all to see if that sorts it.

Douglas · Douglas #7 (**permalink**)

12-22-2009, 04:41 PM

13` , os x 10.6.2 (10C540)...mac office 2004, intel core 2 duo, 2,24GHz, 2G ram. I hope this info help...please help me

bobtomay #6 (permalink)
Member Since: Dec 22, 2006 Location: Texas, where else? Posts: 21,826 Mac Specs: 15" MBP 2.33 C2D 256 4GB, MBA 13" i7 1.8, MB 2.0 2GB, Nano 4th, 3GS, iPad 1	12-22-2009, 03:55 PM For the startup and shutdown - what external devices do you have plugged into it - unplug them all to see if that sorts it. I cannot be held responsible for the things that come out of my mouth. In the Windows world, most everything folks don't understand is called a virus. Place your vote for our Member of the Month
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Douglas #1 (permalink)
Member Since: Dec 22, 2009 Posts: 3	12-22-2009, 02:55 PM I´ve just bought my macbook pro13´and I´m a mac new user...I´m facing problems that are driving me crazy. Let me tell you. 1- The start up and turn off: Sometimes the mac keps trying to start up but it keeps only showing the white page with the apple logo and it doesn´t start, so I press the button for 5 seconds to force it to turn off and then I press again and it works...bout the turn off, I go to the apple,ask to turn off and the icons and everything desappear but the screen keeps showing the background image and it doesn´t turn off. 2- I ´ve noticed that when I am using the mac on battery mode, the safari closes after a few moments of use, not only safari, even the message board that appears to inform apple of the problem closes by itself after i open it to check the explanation of the problem. When I use it on power mode this problem rarely happens. But it happens sometimes. 3 - I have a dvd with many word and excel files. And i also have office for mac with word and excel, the point is that when i try to copy the files from the DVD the files are not shown in the copied folder. I have already updated the software via internet; But I am afraid to use the reinstall DVDs that came with the mac. Any help would be really appreciated here. So far I´m very disapointed with my macbook... 3 -
	QUOTE Thanks

chscag #2 (permalink)
Member Since: Jan 23, 2008 Location: Fort Worth, Texas Posts: 32,024 Mac Specs: 21.5" iMac 2.5 GHz i5, iPad 3rd Gen., 3 iPods	12-22-2009, 03:17 PM A new MBP should not have that many problems. Some of it can be caused by software but you may have some hardware glitches also. Since it's new, I suggest giving Apple support a call and make an appointment for them to trouble shoot it for you. If you live close to an Apple store, it would be best to take it on in. But make an appointment first. This time of year they're very busy. Regards.
	QUOTE Thanks

Douglas #4 (permalink)
Member Since: Dec 22, 2009 Posts: 3	12-22-2009, 03:24 PM No applestores nearby here...Hardware test performed and no probs were found...it really the software...but what is the prob???
	QUOTE Thanks

Collin Bl #5 (permalink)
Member Since: Apr 07, 2009 Location: Napier NZ Posts: 3,273 Mac Specs: 27 iMac i5, 2.4 C2D MBP & iMac 20, 1TB dual TC, AppleTV, iPh4	12-22-2009, 03:37 PM So what do u have Leopard or Snow Leopard and which Office are u using 2004 or 2008. The main problem is you have not given enough information that will allow suggestions. Remember we cannot see your screen and we have no idea what you have done since u got the computer.
	QUOTE Thanks

Douglas #7 (permalink)
Member Since: Dec 22, 2009 Posts: 3	12-22-2009, 04:41 PM 13` , os x 10.6.2 (10C540)...mac office 2004, intel core 2 duo, 2,24GHz, 2G ram. I hope this info help...please help me
	QUOTE Thanks

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