New To Mac-Forums?

Welcome to our community! Join the discussion today by registering your FREE account. If you have any problems with the registration process, please contact us!

Get your questions answered by community gurus Advice and insight from world-class Apple enthusiasts Exclusive access to members-only contests, giveaways and deals

Join today!

 
Start a Discussion
 

Mac-Forums Brief

Subscribe to Mac-Forums Brief to receive special offers from Mac-Forums partners and sponsors

Join the conversation RSS
OS X - Operating System General OS operation information and support

MacBook won't recognise Mustek Scanner


Post Reply New Thread Subscribe

 
Thread Tools
shareen

 
Member Since: Nov 11, 2009
Posts: 3
shareen is on a distinguished road

shareen is offline
Hi All

Not sure if this is the right the place for this question or not but maybe someone can help anyway....

I just got an A3 Mustek Scanner- USB 600Pro model, and my MacBook won't recognise it. I have followed all the install instructions but can't get it to work.

If I open Photoshop (CS3), it shows the scanner as an option under the import function but as soon as I select it as an import option, Photoshop 'unexpectedly quits'.

I tested it with a PC and it works fine.

Does anyone have any suggestions? This is driving me nuts.

Thanks
QUOTE Thanks
louishen

 
louishen's Avatar
 
Member Since: Oct 22, 2007
Location: London
Posts: 8,940
louishen has a brilliant futurelouishen has a brilliant futurelouishen has a brilliant futurelouishen has a brilliant futurelouishen has a brilliant futurelouishen has a brilliant futurelouishen has a brilliant futurelouishen has a brilliant futurelouishen has a brilliant futurelouishen has a brilliant futurelouishen has a brilliant future
Mac Specs: Mac Mini Core i7 2012 | White 2009 MacBook 2 Ghz | 733 Mhz G4 Quicksilver

louishen is offline
Sounds like buggy driver software

to see if the scanner will work at all, download the free trial of VueScan
VueScan Scanning Software

If that can see the scanner but the supplied software doesn't - then its definitely badly written drivers

Member of the Month September 2008 & August 2012 | Found advice useful? use the rep system
QUOTE Thanks
skybolt

 
Member Since: Apr 22, 2007
Location: Nashville, TN
Posts: 681
skybolt has a spectacular aura about
Mac Specs: White 2010 MB, Core 2 Duo, 8g RAM, iPhone 4S, iPad Mini, Apple TV

skybolt is offline
Does the packaging state that it works with macs? Some are PC only.

Mary
QUOTE Thanks
shareen

 
Member Since: Nov 11, 2009
Posts: 3
shareen is on a distinguished road

shareen is offline
Thanks. The scanner does say it is compatible with Mac OSX and they have driver updates on the website as well as on the install disk.

I tried the VueScan trial but that also can't seem to recognise it and just tells me I do not have any scanner attached. Does that suggest that the driver is fine and that it is another problem?
QUOTE Thanks
shareen

 
Member Since: Nov 11, 2009
Posts: 3
shareen is on a distinguished road

shareen is offline
OK- I finally got a response from Mustek who have told me it is because I have OSX 10.6 and they have not updated that driver yet- could be weeks- could be months!
Bugger is all I can say!

Thanks very much for all your help though.
Cheers
QUOTE Thanks

Post Reply New Thread Subscribe


« Snow Leopard Installation Issues | Error 10810 »
Thread Tools

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off
Forum Jump

Similar Threads
Thread
Thread Starter
Forum
Replies
Last Post
New Macbook Misprint livinitup1 Apple Notebooks 16 11-17-2008 02:31 PM
How many Apple techs does it take to fix a MacBook? dougnewman Apple Notebooks 8 11-09-2008 01:18 PM
MacBook Review from a New Owner. My 2 Cents. itsdaydrmer Schweb's Lounge 5 12-08-2006 04:54 AM

All times are GMT -4. The time now is 06:03 PM.

Powered by vBulletin
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
X

Welcome to Mac-Forums.com

Create your username to jump into the discussion!

New members like you have made this community the ultimate source for your Mac since 2003!


(4 digit year)

Already a member?