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OS X - Operating System General OS operation information and support

Snow Leopard Crash


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WWJBD

 
Member Since: Nov 10, 2009
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Hey guys, I'm really hoping someone can help me out here. It's 2:00 in the morning and I NEED to be working on my machine right now, but I can't. Here's what happened:

I installed the latest Snow Leopard update on to my 24" iMac, and after the obligatory restart, it has now been frozen on the blank loading screen for almost a hour. Just the default SL desktop background with the eternal pinwheel. When not touched, the screen saver comes on, but that's all.

Somebody PLEASE help, preferably as soon as possible, I'm desperate! Thanks in advance.
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6string

 
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Welcome to mac forums

Have you tried a reboot and repair permissions?
I'd try a reboot in safe mode first though!
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6string

 
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Mac Specs: Back to my old 2.2GHz C2D MB after selling my MBP and wondering what my next Mac will be :)

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alright, thanks for the thanks and the private message, but best to keep it on here so if we resolve this, that others will know what the fix was, and also, that others may have input as to how to resolve this.

So, any way, I would start by using Onyx or mainmenu, to clean out your system and user caches, also, running through Basic OS X/Mac Troubleshooting

After all the troubleshooting, I would then go to Mac OS X v10.6.2 Update (Combo) and download the combo update as a safeguard for anything that may have not been upto date, and that software updater may have missed.

Please message back either way, and until you do, I will keep brainstorming trying to find a fix.
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WWJBD

 
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Thanks. So while in Safe Mode, I tried using Onyx to clear all the caches and repair disk permissions. I also tried booting from my install disk and running a disk repair, as well as resetting the PRAM.

All to no avail.

Any help you guys could possibly throw my way would be amazing. Thanks.
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6string

 
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Do you have a recent backup of your system? PLEASE SAY YES!
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Collin Bl

 
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One trick that has helped before - download the 10.6.2 Combo Updater and run that. YOu may have to boot into Safe mode by holding shift key to do the download and install. Mac OS X v10.6.2 Update (Combo)
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6string

 
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Quote:
Originally Posted by Collin Bl View Post
One trick that has helped before - download the 10.6.2 Combo Updater and run that. YOu may have to boot into Safe mode by holding shift key to do the download and install. Mac OS X v10.6.2 Update (Combo)
Agreed, I suggested that in an earlier post, but heard nothing back on that....
Failing that, I was going to go for the last resort of clean install and restore from last working backup if that didn't work, so hoping that before that you may have some suggestion of something that I may have missed in my suggestions above.
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WWJBD

 
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Yes, I have Time Machine backups on my Time Capsule from as recent as an hour prior to the attempted install. I was just hoping there were other options for me, like you said, keeping that as my last resort.

As for the Mac OS X v10.6.2 Update (Combo) thing, how does that work since I technically already installed the 10.6.2 update, thus causing this whole fiasco.

Can't thank you guys enough.
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torchy

 
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Just run the OSX10.6.2.combo update over the installed OSX10.6.2.

When going OSX 10.6 > OSX 10.6.1. > OSX 10.6.2. some small parts of the OS can get corrupted. The Combo updater goes straight from OSX 10.6. > OSX 10.6.2 with everything included. It's usually the first thing to try.

Many don't bother with the smaller delta update and always use the latest Combo updater.

~ 13" MacBook Air. OSX 10.9 ~ iPad 2 & iPhone ~
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Collin Bl

 
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6string - did not read your post/s properly - no intention of increasing trans tasman rivalry. ;-)
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DarkestRitual

 
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Just wondering... how long would it have taken to restore from a backup? How long have we wasted with this unresolved now? I'll never understand why some people don't just pick the efficient method. Anyway, hope it's working out for you!
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6string

 
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Quote:
Originally Posted by Collin Bl View Post
6string - did not read your post/s properly - no intention of increasing trans tasman rivalry. ;-)
All good, and what rivalry? No rivalry here, just heaps of Kiwis

Quote:
Originally Posted by DarkestRitual View Post
Just wondering... how long would it have taken to restore from a backup? How long have we wasted with this unresolved now? I'll never understand why some people don't just pick the efficient method. Anyway, hope it's working out for you!
I'm quick to grab my install disc and backup if something doesn't quite look right, and in all honesty, that is what I would recommend to everyone, but I know that all my backups are fully working, and I can't be sure that is the case for everyone, but I totally understand your point.
There are still many issues that for some reason don't get resolved that should after a clean install or a restoration from backup.
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WWJBD

 
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The reason I didn't jump at the whole booting from my latest TM backup solution right off the bat is is because:
A.) I've never done it before, and...
B.) When I finally decided I had no options left and did it, it said it was going to take 5 days.

I went and bought some heavy duty ethernet cables, which finally cut that time down to a measly SIX hours, but now guess what, after all that time... I'm still having the exact same problem anyway. And this backup is from before I even installed 10.6.2.

To reiterate, I'm able to boot in Safe Mode, and it says I'm running 10.6.1, but still, when I try to boot in normal mode, I get stuck on the same loading screen.

I am about to try the Mac OS X v10.6.2 Update (Combo) solution several of you suggested and see what happens. But I must admit, this is getting really frustrating. Especially since NO ONE at AppleCare was even close to as helpful as all of you have been.

Any more ideas? Somebody, please. Thanks.

Sincerely, Loathing on Long Island.
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6string

 
Member Since: Sep 09, 2009
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By all means, try the 10.6.2 update, and also, get yourself car Carbon Copy Cloner to do you your backups as it's a lot faster.
*I can't imagine how big your HD and external HD are if it's taking soooooo long... doesn't sound right!
And what haven't you done before, a clean install?
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investinchad

 
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I noticed that you are a new member. Is this a new Mac as well? If so, why don't you just return it for a new one?
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