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  1. #1


    Member Since
    Jun 15, 2009
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    120
    Serious beach-ball issues
    I have the low-end 13" pro, and I'm having serious problems. Just now I have Safari, iTunes, Mail, and Activity Monitor open. Monitor is showing 560MB of RAM free, my trash only has 300mb in it, and all I'm doing is messing around on Facebook and iTunes.

    I've been getting beach balls every 2 minutes. For instance I'll click a link and the music stops while my Macbook freezes for 30 seconds. Even when I'm in the middle of typing it will do it.

    I have no idea what's going on or what to do. Suggestions, please?

  2. #2

    Kevriano's Avatar
    Member Since
    Jul 02, 2006
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    Specs:
    20" Intel iMac 2.4 Ghz/3G Ram/320HD, Snow Leopard. PBook G4, 1.5Ghz/1.5 Ram/250 HD, Leopard 10.5.6.
    Hmm. sometimes just rebooting can help here, but I would get my install disc and run Disk Utility to check and verify permissions, and also the HD while your at it.
    If all comes back clear after you should be ok.
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  3. #3


    Member Since
    Jun 15, 2009
    Posts
    120
    Someone please help me!
    Okay, a few weeks ago I posted about how I was getting an abnormal amount of freezing and beach balls and such. It wasn't a huge deal and if I restarted it it would go away, even if I had to restart a lot.

    Here is my current situation:
    My Mac freezes after literally almost every click. And it's not little freezing. About 30 seconds at a time. It took me almost 15 minutes to get to this page and after typing the first letter I had to wait another 30 seconds. I have absolutely no idea what to do!

    I had a suggestion to repair permissions in Disk Utility, which I've done. And nothing has changed. Before that, I also used Onyx to do the same thing, and that actually seems to have made it deteriorate to its current state of freezing every click.

    My HD has 50GB free, my RAM is always fine because I keep restarting it, and my trash is empty; and I can't think of anything else that would be an easy fix.

    Another thing was after I restarted once, Spotlight was indexing for like 40 minutes, and it had to index again when I restarted again. I heard something about dragging the com.apple.spotlight.plist thing to my desktop and restarting, which I've done, and that stopped that problem at least.

    I also heard about some of these problems having to do with weird stuff running, so I checked my Activity Monitor and nothing looks out of the ordinary. Here's what it looks like right now:
    (P.S. it took me another 15 minutes to take this screenshot and upload it.




    So there's everything I can think to tell about my problem. After this hour-long endeavor, I'm hoping someone will PLEASE help me if you can. I'm freaking out and I have 3 papers to write in the next 2 days, which won't happen if I can't click without freezing.

  4. #4

    bobtomay's Avatar
    Member Since
    Dec 22, 2006
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    Texas, where else?
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    26,494
    Specs:
    15" MBP '06 2.33 C2D 4GB 10.7; 13" MBA '14 1.8 i7 8GB 10.11; 21" iMac '13 2.9 i5 8GB 10.11; 6S
    have you followed the suggestion in the above post?
    I cannot be held responsible for the things that come out of my mouth.
    In the Windows world, most everything folks don't understand is called a virus.

  5. #5

    vansmith's Avatar
    Member Since
    Oct 19, 2008
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    Specs:
    2012 13" MBP (2.5 i5, 8GB)
    Quote Originally Posted by w.markegard View Post
    Another thing was after I restarted once, Spotlight was indexing for like 40 minutes, and it had to index again when I restarted again. I heard something about dragging the com.apple.spotlight.plist thing to my desktop and restarting, which I've done, and that stopped that problem at least.
    It is possible that mds (the process responsible for (re)building the index for Spotlight) is having a field day. At the top, where it says "My Processes", change that to "All Processes". What does mds appear to be doing?
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  6. #6


    Member Since
    Jun 15, 2009
    Posts
    120
    I'm going to try the install disc thing but my CD is at my house and I'm at college.

    Also, thanks for the idea Spotlight thing, vansmith.

    Here's an update: Now it won't turn on.

    It has the gray screen with the apple symbol and stays there in limbo. Will Apple just do a little swap out for me?

  7. #7


    Member Since
    Mar 31, 2008
    Posts
    385
    Quote Originally Posted by w.markegard View Post
    I'm going to try the install disc thing but my CD is at my house and I'm at college.

    Also, thanks for the idea Spotlight thing, vansmith.

    Here's an update: Now it won't turn on.

    It has the gray screen with the apple symbol and stays there in limbo. Will Apple just do a little swap out for me?
    If it is under warranty, there is a good chance.

  8. #8

    cwa107's Avatar
    Member Since
    Dec 20, 2006
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    Lake Mary, Florida
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    26,935
    Specs:
    15" MBP, Core i7/2GHz, 8GB RAM, 480GB Crucial M500 SSD
    Do you have a Boot Camp partition? If so, try excluding the Boot Camp partition from Spotlight.
    Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!

    https://youtu.be/KHZ8ek-6ccc

  9. #9

    vansmith's Avatar
    Member Since
    Oct 19, 2008
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    Specs:
    2012 13" MBP (2.5 i5, 8GB)
    If you continually have beach ball issues and it won't boot properly, I'm led to believe that you may have a HD issue. Try running the Apple Hardware Test (instructions here) to see if there is an issue with your HD.

    If you can, try to borrow an install CD to do this since you don't have yours. Better yet, bring it to the campus tech people to see if they can run it for you.
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  10. #10


    Member Since
    Jun 15, 2009
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    I don't have a partition, but I do have a copy of XP and Parallels.

    And I don't have any special warranty, just the standard one it came with, but I bought it in July so it's definitely still covered.

    I'll check out that hardware test, thanks!

  11. #11

    cwa107's Avatar
    Member Since
    Dec 20, 2006
    Location
    Lake Mary, Florida
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    26,935
    Specs:
    15" MBP, Core i7/2GHz, 8GB RAM, 480GB Crucial M500 SSD
    I've found that the Apple Hardware Test is notorious for passing failed hard drives (for some reason). This utility gives you a full report of your hard drive's internal diagnostics:

    Apple - Downloads - System/Disk Utilities - SMART Utility
    Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!

    https://youtu.be/KHZ8ek-6ccc

  12. #12

    vansmith's Avatar
    Member Since
    Oct 19, 2008
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    Toronto
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    Specs:
    2012 13" MBP (2.5 i5, 8GB)
    Quote Originally Posted by w.markegard View Post
    I don't have a partition, but I do have a copy of XP and Parallels.

    And I don't have any special warranty, just the standard one it came with, but I bought it in July so it's definitely still covered.

    I'll check out that hardware test, thanks!
    If you're not running the virtual machine, it will have no effect on the performance of your machine. Let us know what the AHT comes back with.
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  13. #13


    Member Since
    Jun 15, 2009
    Posts
    120
    I won't be able to do the AHT until Tuesday, end then it'll be the Apple provided one that apparently sucks? I can't use the internet to download the SMART Utility one, because it just... doesn't work. Dunno.

    My biggest question is how do I go about getting Apple to replace it on warranty? I've never done that before... Do I just call their tech support and be like "So, funny story, my computer's completely fried and takes 20 minutes to turn on and freezes every time I click." Or do I have to go to a store, or... what?

  14. #14


    Member Since
    Jun 15, 2009
    Posts
    120
    Okay I have an appointment on Wednesday with the Genius bar. I think it's obvious that this is an HD failure, so assuming they replace it, will I be able to get any files from the old one?

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