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  1. #1

    Member Since
    Sep 22, 2009
    Unable to do any software updates

    I am trying to help a friend with her MacBook. It is impossble to do any software updates.
    (I have never used a mac before, so I am not sure what to do. Anyway, this is what I have found out so far..)

    Basically what this says is:

    An unexpected error has occurred
    The installation package has been moved to trash.
    If you want to try again, you should open the package in Finder

    Ok, so I went to the Terminal and looked for some reports there:
    (Note: although I am only trying to update this RAW software, the problem is relevant for all other updates. It is just easier to use one package as an example)
    uname -v
    Darwin Kernel Version 8.11.1: Wed Oct 10 18:23:28 PDT 2007; root:xnu-792.25.20~1/RELEASE_I386
    Tried to install from Terminal:
    sudo softwareupdate --install RAWCamera26-2.6
    Software Update Tool
    Copyright 2002-2005 Apple
    Downloading RAW-kompatibilitetsoppdatering for digitale kameraer
    Downloading RAW-kompatibilitetsoppdatering for digitale kameraer        0..20..40..60..80..100
    Expanding RAW-kompatibilitetsoppdatering for digitale kameraer
    Installing RAW-kompatibilitetsoppdatering for digitale kameraer 0
    Package failed: Error SUSessionErrorDomain 6
    Ok, so I was looking for some kind of error log in /var/log:

    Sep 22 18:52:26 Macintosh sudo: kjerstinilsen : TTY=ttyp1 ; PWD=/Library/Logs/CrashReporter ; USER=root ; COMMAND=/usr/sbin/softwareupdate --install RAWCamera26-2.6
    Sep 22 18:53:20 Macintosh kernel[0]: disk0s2: 0xe0030005 (UNDEFINED).
    Sep 22 18:53:21 Macintosh crashdump[1060]: perl crashed
    Sep 22 18:53:21 Macintosh crashdump[1060]: crash report written to: /Library/Logs/CrashReporter/perl.crash.log
    Sep 22 18:58:02 Macintosh sudo: kjerstinilsen : TTY=ttyp1 ; PWD=/private/var/log ; USER=root ; COMMAND=/usr/sbin/softwareupdate --install RAWCamera26-2.6
    Sep 22 18:58:56 Macintosh kernel[0]: disk0s2: 0xe0030005 (UNDEFINED).
    Sep 22 18:58:56 Macintosh crashdump[1070]: perl crashed
    Sep 22 18:58:56 Macintosh crashdump[1070]: crash report written to: /Library/Logs/CrashReporter/perl.crash.log
    I guess this thing about Perl crashing may be relevant. So here is a printout from perl.crash.log


    Date/Time: 2009-09-22 18:10:15.682 +0200
    OS Version: 10.4.11 (Build 8S2167)
    Report Version: 4

    Command: perl
    Path: /usr/bin/perl
    Parent: runner [999]

    Version: ??? (???)

    PID: 1003
    Thread: 0

    Exception: EXC_BAD_ACCESS (0x0001)
    Code[0]: 0x0000000a
    Code[1]: 0x96bb016f

    Thread 0 Crashed:
    0 libperl.dylib 0x96bb016f Perl_sv_setsv_flags + 619
    1 libperl.dylib 0x96bb33eb Perl_newSVsv + 131
    2 libperl.dylib 0x96b22225 S_incpush + 1110
    3 libperl.dylib 0x96b25d29 S_parse_body + 3981
    4 libperl.dylib 0x96b288e5 perl_parse + 1084
    5 perl 0x0000206a 0x1000 + 4202
    6 perl 0x00001f92 0x1000 + 3986
    7 perl 0x00001eb9 0x1000 + 3769

    Thread 0 crashed with X86 Thread State (32-bit):
    eax: 0x00000000 ebx: 0x96baff12 ecx: 0x018012e8 edx: 0x00000000
    edi: 0x01800400 esi: 0x00000004 ebp: 0xbffff348 esp: 0xbffff2f0
    ss: 0x0000001f efl: 0x00010297 eip: 0x96bb016f cs: 0x00000017
    ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037

    Binary Images Description:
    0x1000 - 0x2fff perl /usr/bin/perl
    0x8fe00000 - 0x8fe4afff dyld 46.16 /usr/lib/dyld
    0x90000000 - 0x90171fff libSystem.B.dylib /usr/lib/libSystem.B.dylib
    0x901c1000 - 0x901c3fff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib
    0x90bd1000 - 0x90bd8fff libgcc_s.1.dylib /usr/lib/libgcc_s.1.dylib
    0x96b20000 - 0x96c35fff libperl.dylib /System/Library/Perl/5.8.6/darwin-thread-multi-2level/CORE/libperl.dylib

    From here on, I am all out of ideas. This perl log did not tell me anything i understood.

    Do any of you understand any of this?
    Any advice on what to try?

  2. #2

    Sur3Mac's Avatar
    Member Since
    Aug 03, 2009
    The Netherlands
    Late 2011 MBP 13" i5/16GB RAM,Early 2007 MB white 13", 2x TV 3rd Gen, ᣦ
    Hi, and welcome to the forums.

    My suggestion is to do a Repair Permissions and Verify Disk (not permissions) on your internal HD, via Disk Utility (in your Applications/Utilities folder). If the Verify Disk fails, you'll have to boot from your Install disc and use it's copy of DU to repair. Post back if you need to do this but aren't sure how.

    If those succeed, disconnect all peripherals except your keyboard and mouse, and try the "update" again.

    If no help, do an Archive and Install, preserving users and settings, per the Archive & Install section of the Glenn Carter - Restoring Your Entire System / Time Machine User Tip.

    Then try the "update" again.

    If still no luck, make an appointment with the Genius Bar at your local Apple Store.


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