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  1. #1

    Member Since
    Sep 21, 2009
    new software downloads
    downloaded new software for Itunes and safari now neither working and logo have changed to a sheet with a compass and ruler on them...

    any ideas I'm running mac os x 10.4.11... never had problems before

  2. #2

    Sur3Mac's Avatar
    Member Since
    Aug 03, 2009
    The Netherlands
    Late 2011 MBP 13" i5/16GB RAM,Early 2007 MB white 13", 2x TV 3rd Gen, ᣦ
    I believe you have saved the internet page instead of actually downloading the software, but of course I could be wrong.

  3. #3

    toMACsh's Avatar
    Member Since
    Jul 30, 2009
    Mac Mini (Late 2014) 2.6GHz Intel Core i5 Memory: 8GB 1600MHz DDR3
    try again
    When you download, take note of what happens. Then, if it doesn't work the second time, come back here and report in detail exactly what you did and what the result was.

  4. #4

    Member Since
    Sep 21, 2009
    I have downloaded both Safari and Itunes from the Apple site. All seems to go normally even to completion. Now and again for the 4th time I have an icon that looks like a sheet of paper with a paint brush, pencil and ruler in the shape off a triangle.. the safari has a question mark on it. nothing happens when you click on Safari, but Itunes comes up with "you cannot open the application "(Null) because it is damaged or incomplete"..

    i have never had issues before.. thanks in advance for your assistance

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