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  1. #1

    Member Since
    Sep 18, 2009
    Macbook crashes and repetative restart messages
    hi all

    please help me. i am new to the mac , yet when i bought the Aluminium Macbook 3 months ago it worked perfectly fine. the problem occured just yesterday when i turned on the mac and after logging in maybe some 8 mins later the screen freezes and a grey screen replaces it with this phrase in several languages, please restart by holding down the restart button , etc.

    when i restarted the mac the message re appeares during log in and again the pointer freezes. it kept doing this several times after many attempts to restart the mac, when i finally got through i found a message from apple that a device, kernel something, was working wrong. the next time i boot , 3 long beeps sound only and no turning on.

    any ideas of what must have happened? i don t know if it is a virus or not but when i scanned with iantivirus no viruses where detected.


  2. #2

    Collin Bl's Avatar
    Member Since
    Apr 07, 2009
    Napier NZ
    27 iMac+Thunderbolt, iMac 20, 2TB dual TC, AppleTV, iPh4S
    Sounds like a Kernal Panic - check this forum for troubleshooting steps to get it back up see
    Very unlikely to be a virus. Try step 8 and run Hardware check off install disk.

  3. #3

    Member Since
    Sep 18, 2009
    yes kernel panic was the thing mentioned in the message. thank u man you ve been really helpful yet fortunately my macbook is still under warranty so i handed it to the shop technicians so i m covered with that

    thanks again

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