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OS X - Operating System General OS operation information and support

OS 10.6 - Macbook crashes and repetative restart messages


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drinu16

 
Member Since: Sep 18, 2009
Posts: 2
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hi all

please help me. i am new to the mac , yet when i bought the Aluminium Macbook 3 months ago it worked perfectly fine. the problem occured just yesterday when i turned on the mac and after logging in maybe some 8 mins later the screen freezes and a grey screen replaces it with this phrase in several languages, please restart by holding down the restart button , etc.

when i restarted the mac the message re appeares during log in and again the pointer freezes. it kept doing this several times after many attempts to restart the mac, when i finally got through i found a message from apple that a device, kernel something, was working wrong. the next time i boot , 3 long beeps sound only and no turning on.

any ideas of what must have happened? i don t know if it is a virus or not but when i scanned with iantivirus no viruses where detected.

thanks
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Collin Bl

 
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Member Since: Apr 07, 2009
Location: Napier NZ
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Sounds like a Kernal Panic - check this forum for troubleshooting steps to get it back up see Basic OS X/Mac Troubleshooting
Very unlikely to be a virus. Try step 8 and run Hardware check off install disk.
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drinu16

 
Member Since: Sep 18, 2009
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yes kernel panic was the thing mentioned in the message. thank u man you ve been really helpful yet fortunately my macbook is still under warranty so i handed it to the shop technicians so i m covered with that

thanks again
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