New To Mac-Forums?

Welcome to our community! Join the discussion today by registering your FREE account. If you have any problems with the registration process, please contact us!

Get your questions answered by community gurus Advice and insight from world-class Apple enthusiasts Exclusive access to members-only contests, giveaways and deals

Join today!

 
Start a Discussion
 

Mac-Forums Brief

Subscribe to Mac-Forums Brief to receive special offers from Mac-Forums partners and sponsors

Join the conversation RSS
OS X - Operating System General OS operation information and support

OS 10.4 - The new update killed my Mac


Post Reply New Thread Subscribe

 
Thread Tools
lostinvast

 
lostinvast's Avatar
 
Member Since: Jul 20, 2007
Posts: 10
lostinvast is on a distinguished road

lostinvast is offline
hi there

So yesterday while spending way too much time on youtube, I was then prompted to install the new updates for my mac, I believe it was java and a security update, and maybe itunes as well....

All was smooth with the update, but when I went to re-start, the gray screen pops up with the apple icon and the progress spinning wheel underneath it, and I also hear the "ahhhhh" start-up wave file of macintosh bliss, but it will not proceed past that grey screen. No matter how long I leave the computer on. I know it usually takes a bit longer after a new update for the computer to boot, but I have had it on that screen for over an hour now. Nothing. I've re-booted several times.

I have an imac from 2005, and it's running on OS X Tiger. I'm honestly not 100% sure on what version it is, but I think it's 10.4 or 10.5. I'd tell you but....it won't boot up

Has anybody else experienced this problem? Anybody know a fix?

Thank-you in advance!
QUOTE Thanks
Chilbear

 
Chilbear's Avatar
 
Member Since: Jun 14, 2007
Location: Toronto
Posts: 574
Chilbear is on a distinguished road
Mac Specs: 2xiMac24 w Parallels 6 (1x White, 1x Aluminum), iPhone 3GS with iOS5

Chilbear is offline
Have you tried to start from the Black OS install disc for Tiger? I would head to Disk Utility and verify and repair the drive when restarted from the DVD. This should get it started unless the OS install is beyond repair. If true just do an Archive and Install then reapply the latest Combo update from Apple.com/support.
QUOTE Thanks
lostinvast

 
lostinvast's Avatar
 
Member Since: Jul 20, 2007
Posts: 10
lostinvast is on a distinguished road

lostinvast is offline
i can only find the two grey software discs for the mac. Not sure I will see if I can find it thank yoU!
QUOTE Thanks
awirz

 
Member Since: Feb 16, 2009
Location: Fahrwangen, Switzerland
Posts: 12
awirz is on a distinguished road
Mac Specs: PMac G4 | iMac G5 | PMac QS | PBook G4 | Mac Pro Quad

awirz is offline
Hi lady

this problem is very well known to me! One of my customers had it after installing a Security Update (SecUpd2008-006). And I had another variation of it on 2 of my Macs (startup OK but working was deadly slow with intermediate crashes). So I am now VERY reluctant to install Security Updates since they can wreck your system in minutes.

Try this: start up your Mac with Cmd-S pressed until you see lines being written to the screen. You are in Single User Mode now. Then do the following (type text within double quotes ONLY and take care to type the spaces):
1. "/sbin/fsck -fy"
2. "/sbin/mount -uw /"
3. "sh /etc/rc"

step 1 checks the harddisk, step 2 mounts it and step 3 attempts to continue the system startup until the Login dialog appears. A lot of lines will print on the screen, most of them informational but some of them maybe created by fatal errors. Any errors in conjunction with the loginwindow process are crucial! Let me know what you see.

If loginwindow does not start properly (you get no GUI to login), you have to shutdown the system manually using the command "/sbin/shutdown -h now". If you don't see the cursor or the prompt, press return before entering the above command.

Good luck Adrian
QUOTE Thanks
lostinvast

 
lostinvast's Avatar
 
Member Since: Jul 20, 2007
Posts: 10
lostinvast is on a distinguished road

lostinvast is offline
hiya Adrian
thanks for helping out

I did as said and after following the 3rd step it said :

send to failed to send packet on Interface ID 01808E00

some other things i noticed were "no route to host"
and
"inactive "Rudy Love" (thats the internet connection) "
and "unknown error"

is this a matter i'm going to have to take to the mac store you think?7
QUOTE Thanks
awirz

 
Member Since: Feb 16, 2009
Location: Fahrwangen, Switzerland
Posts: 12
awirz is on a distinguished road
Mac Specs: PMac G4 | iMac G5 | PMac QS | PBook G4 | Mac Pro Quad

awirz is offline
Hi lady

I don't think the problems you mentioned are serious! Any entries with loginwindow errors? Something is preventing the loginwindow process from starting up!
How far does the /etc/rc script get? Could you give me the last 15-25 lines that you see on your screen. The more info I get the better I can analyse the situation and determine the culprit.

With kind regards Adrian

PS: If we do not find the culprit we can still clear the system caches. This helps in many situations
QUOTE Thanks
Mikey_C

 
Member Since: Mar 03, 2009
Posts: 4
Mikey_C is on a distinguished road

Mikey_C is offline
Hello Adrian
Maybe you would be so kind as to help me as I have the exact same issue or atleast think I do based upon this:
Quote:
If you want to make modifications to files:
/sbin/fsck -fy
/sbin/mount -uw /

If you wish to boot the system, but stay in single user mode:
sh /etc/rc
I followed your advise and I still get stuck at the starting mac os x... screen.

I have no idea what I would be looking for in the code but I am getting a the some of the same errors multiple also "no route to host" 26643XXXXX Just before al the errors appear i do see logging diabled not sure if that is related to the loginwindow error or just that I am in single mode....Like I said I have no clue. Would you be able to offer any insight??
QUOTE Thanks
agurlnamedgoo

 
Member Since: Jun 23, 2008
Posts: 95
agurlnamedgoo is on a distinguished road

agurlnamedgoo is offline
I remember back in about 2005 or 2006, on my iBook, I had a similar problem... I don't know if it had had anything to do with a system update, but one day I restarted my computer and just got the wheel forever. I called apple and the woman on the phone had me hold a button down - or maybe press a button over and over? it was either h or control, I believe. I'm sorry I'm so vague here but it was a few years ago. Either way, that brought up a screen and there were steps we took from there... and then the system started properly. Er... idk if this has helped at all, but I thought I'd give it a shot.
QUOTE Thanks
Mikey_C

 
Member Since: Mar 03, 2009
Posts: 4
Mikey_C is on a distinguished road

Mikey_C is offline
Quote:
Originally Posted by agurlnamedgoo View Post
I remember back in about 2005 or 2006, on my iBook, I had a similar problem... I don't know if it had had anything to do with a system update, but one day I restarted my computer and just got the wheel forever. I called apple and the woman on the phone had me hold a button down - or maybe press a button over and over? it was either h or control, I believe. I'm sorry I'm so vague here but it was a few years ago. Either way, that brought up a screen and there were steps we took from there... and then the system started properly. Er... idk if this has helped at all, but I thought I'd give it a shot.
thanks for the thought but I was spent hours trying everything I could including every possible boot up option to no avail. I have yet to startup via dvd as the disc I have is way outdated at this point and from what I have read woudl not help.

I have spent quite a bit of time online looking for a fix. It seems the most recent security update has created problems for alot of people over the past few weeks. I just hope this isnt the death of my mac!
QUOTE Thanks
Mikey_C

 
Member Since: Mar 03, 2009
Posts: 4
Mikey_C is on a distinguished road

Mikey_C is offline
founds startup disk and no errors on it! anyone know also repaired disk permission and still have an issue

any other ideas?
QUOTE Thanks
awirz

 
Member Since: Feb 16, 2009
Location: Fahrwangen, Switzerland
Posts: 12
awirz is on a distinguished road
Mac Specs: PMac G4 | iMac G5 | PMac QS | PBook G4 | Mac Pro Quad

awirz is offline
Hello Mikey,

sorry about the delay to my reply but my internet connection was down for a few days. My telephone company removed an active telephone number together with my internet connection so I was completely cut off from the world!

Now to your problem: can you please be more specific as to what system version and Mac you have, what you did exactly when booted into single user mode (any errors with fsck?) and what errors get displayed just after executing "sh /etc/rc" (where does the system get stuck, e.g. is there a line containing "Login Window Application Started"?). The more specific information you can give me the better I can evaluate the situation and hopefuly help you get back your system. There is always a way to recover from such problems except when the harddisk dies.

The "no route to host" line is not significant as long as the system does not run properly.

Adrian

PS: Have you got an idea as to what caused the problem that you are now experiencing (e.g. installing a security or other software update)?
QUOTE Thanks
theafiguy

 
theafiguy's Avatar
 
Member Since: Oct 22, 2008
Posts: 37
theafiguy is on a distinguished road
Mac Specs: MacBook Pro 4th Generation 2.5Ghz Intel Core 2 Duo 2048 MB RAM OS X 10.5.7

theafiguy is offline
Wow, I haven't installed the newest updates to the OS X 10.5, but now I am highly reluctant to.
QUOTE Thanks
Mikey_C

 
Member Since: Mar 03, 2009
Posts: 4
Mikey_C is on a distinguished road

Mikey_C is offline
Quote:
Originally Posted by awirz View Post
Hello Mikey,

sorry about the delay to my reply but my internet connection was down for a few days. My telephone company removed an active telephone number together with my internet connection so I was completely cut off from the world!

Now to your problem: can you please be more specific as to what system version and Mac you have, what you did exactly when booted into single user mode (any errors with fsck?) and what errors get displayed just after executing "sh /etc/rc" (where does the system get stuck, e.g. is there a line containing "Login Window Application Started"?). The more specific information you can give me the better I can evaluate the situation and hopefuly help you get back your system. There is always a way to recover from such problems except when the harddisk dies.

The "no route to host" line is not significant as long as the system does not run properly.

Adrian

PS: Have you got an idea as to what caused the problem that you are now experiencing (e.g. installing a security or other software update)?
sorry about the internet thing but im sure glad your back.

I have a Powerbook g4 10.4.11 12" powerpc version. I ran disk utility from the disk and am happy to report there were no problems with the HD so thats a relief

The problem came up when I went to restart my computer after the most recent updates (security, itunes, quicktime among others) wjhich seem to have caused problems for a few people. Problem is I also downloaded and installed a a couple freeware programs as I was attempting to copy an old dvd(of my old football games) so I can edit it and clean it up. So I cant jsut blame the securty updates.

After running sh /etc/rc I do not get anything refering to Login. the last line reads workaround bonjour: unknown error: 0 after about 20+ lines or so. I am not sure whatelse I would be looking for.


Funny you should mention the login in window as my comp starts up fine until it is time to get to the login screen. Like it cant find the login. Is that making sense?

thanks again for your help


MIke
QUOTE Thanks
awirz

 
Member Since: Feb 16, 2009
Location: Fahrwangen, Switzerland
Posts: 12
awirz is on a distinguished road
Mac Specs: PMac G4 | iMac G5 | PMac QS | PBook G4 | Mac Pro Quad

awirz is offline
Quote:
Originally Posted by Mikey_C View Post
The problem came up when I went to restart my computer after the most recent updates (security, itunes, quicktime among others) wjhich seem to have caused problems for a few people. Problem is I also downloaded and installed a a couple freeware programs as I was attempting to copy an old dvd(of my old football games) so I can edit it and clean it up. So I cant jsut blame the securty updates.

After running sh /etc/rc I do not get anything refering to Login. the last line reads workaround bonjour: unknown error: 0 after about 20+ lines or so. I am not sure whatelse I would be looking for.
MIke
Hi Mike,

I had several Macs that had startup or other weird problems after installing a security update! The security updates install updated code for a broad variety of programs and frameworks. Just look at install.log in the console program (show the log list by clicking the Logs button at the top left of the tool bar and unfold the /var/log list) and enter "install:" in the search field.

The "about 20+ lines or so" can be extremely important in determining what is going wrong! If you get any errors when starting to enter single user mode it would also be handy for me to know about. If the following does not get you anywhere then PLEASE submit as much of these errors as possible.

Now let's do something! Please make sure to enter the commands exactly as given. First start your Mac pressing Cmd-S which takes you into single user mode. Then enter the 2 following commands you know already (they fix and prepare the harddisk, notice the space between -uw and the slash in the 2nd command!):
/sbin/fsck -fy
/sbin/mount -uw /

Now we are going to delete 2 extension cache files that may prevent your Mac from running properly:
cd /System/Library
rm Extensions.kextcache
rm Extensions.mkext


Please make sure you enter the directories of the following commands EXACTLY as given!
Now we are going to delete some operational cache files (check whether you are in the CORRECT directory using the pwd command!):
cd /Library/Caches
pwd
rm -R *


Now we are going to delete some system cache files (check whether you are in the CORRECT directory using the pwd command!):
cd /System/Library/Caches
pwd
rm -R *
cd /var/db
pwd
rm BootCache.playlist


continue system start:
sh /etc/rc

Good luck Adrian
QUOTE Thanks
awirz

 
Member Since: Feb 16, 2009
Location: Fahrwangen, Switzerland
Posts: 12
awirz is on a distinguished road
Mac Specs: PMac G4 | iMac G5 | PMac QS | PBook G4 | Mac Pro Quad

awirz is offline
Quote:
Originally Posted by awirz View Post
continue system start:
sh /etc/rc
Hi Mike,

instead of the last step I recommended (see quote above) it would be better to issue a restart command so that the machine is given a chance to rebuild the boot cache files:

shutdown -r now

Let me know whether my instructions got you any further.

Adrian
QUOTE Thanks

Post Reply New Thread Subscribe


« changing the mouse pointer | What OSX needs to win Windows users »
Thread Tools

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off
Forum Jump

Similar Threads
Thread
Thread Starter
Forum
Replies
Last Post
10.5.3 update failed mac wont boot adamzamora OS X - Operating System 3 06-05-2008 02:22 AM
Software update - new Mac user touringman OS X - Operating System 14 07-27-2007 05:54 PM
Mac OS 10.2.8 Update.. ShadowDan Switcher Hangout 0 07-20-2007 12:49 AM
Has The Mac Been Hacked...... MaDDoG Apple Rumors and Reports 5 05-01-2007 07:06 PM
Switcher Article in Today's Times studio34 Switcher Hangout 9 08-11-2006 03:10 PM

All times are GMT -4. The time now is 09:39 PM.

Powered by vBulletin
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
X

Welcome to Mac-Forums.com

Create your username to jump into the discussion!

New members like you have made this community the ultimate source for your Mac since 2003!


(4 digit year)

Already a member?