OS 10.5 - Entourage (and other MS Office apps) crash, crash, crash

kkempter · kkempter #1 (**permalink**)

10-06-2008, 03:35 PM

I only use entourage on a regular basis and once in awhile word or powerpoint - although I'm looking to dump the whole so-called application (virus?).

Almost every time I reboot my mac entourage (or any other ms office app) crashes with a message :

"Microsoft Entourage has encountered a problem an needs to close. We are sorry for the inconvenience"

A restart of the app causes a crash as well.

Sometimes changing the permissions like this makes it work:

cd Library/Preferences
chmod -R 755 ./Microsoft

However most of the time I need to delete the Microsoft dir.

Even if changing perms does work, I need to go through it again next time I reboot.

Any thoughts ?

chscag · chscag #2 (**permalink**)

10-06-2008, 05:42 PM

Which version of Office are you using, 2004 or 2008? Have you downloaded all the updates to Office? Have you tried uninstalling Office and re-installing?

Regards.

kkempter · kkempter #3 (**permalink**)

10-06-2008, 05:55 PM

I'm running Office 2008, I have all the patches installed - and yes I did try un-installing/re-installing with no change in behavior.

harryb2448 · harryb2448 #4 (**permalink**)

10-06-2008, 10:43 PM

Sounds like a corrupt preference file. Make sure Office is not running, go to Home>Library>Preferences>Microsoft>office2008 and drag to the desktop 'Microsoft Office 2008 Settingsp.list' and any other settings files that may be listed for Powerpoint etc.

Reboot and see if the problem has been resolved as new preference file will be created. If all well trash the desktop stored files.

Try The PowerPoint FAQ List also if problem ciontinues.

Keep us posted.

OS 10.5 - Entourage (and other MS Office apps) crash, crash, crash

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kkempter #1 (permalink)
Member Since: Mar 14, 2008 Posts: 20	10-06-2008, 03:35 PM I only use entourage on a regular basis and once in awhile word or powerpoint - although I'm looking to dump the whole so-called application (virus?). Almost every time I reboot my mac entourage (or any other ms office app) crashes with a message : "Microsoft Entourage has encountered a problem an needs to close. We are sorry for the inconvenience" A restart of the app causes a crash as well. Sometimes changing the permissions like this makes it work: cd Library/Preferences chmod -R 755 ./Microsoft However most of the time I need to delete the Microsoft dir. Even if changing perms does work, I need to go through it again next time I reboot. Any thoughts ?
	QUOTE Thanks

chscag #2 (permalink)
Member Since: Jan 23, 2008 Location: Fort Worth, Texas Posts: 31,963 Mac Specs: 21.5" iMac 2.5 GHz i5, iPad 3rd Gen., 3 iPods	10-06-2008, 05:42 PM Which version of Office are you using, 2004 or 2008? Have you downloaded all the updates to Office? Have you tried uninstalling Office and re-installing? Regards.
	QUOTE Thanks

harryb2448 #4 (permalink)
Member Since: Nov 28, 2007 Location: Nambucca Heads Australia Posts: 14,058 Mac Specs: iMac i5 2.7GHz OS X.8.3	10-06-2008, 10:43 PM Sounds like a corrupt preference file. Make sure Office is not running, go to Home>Library>Preferences>Microsoft>office2008 and drag to the desktop 'Microsoft Office 2008 Settingsp.list' and any other settings files that may be listed for Powerpoint etc. Reboot and see if the problem has been resolved as new preference file will be created. If all well trash the desktop stored files. Try The PowerPoint FAQ List also if problem ciontinues. Keep us posted.
	QUOTE Thanks

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