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Rusty 09-18-2008 05:53 PM

iMac start-up problem PLEASE HELP!
A couple of programs were running funny so I shut everything down, shut-down the machine, and when I restarted it, I can't log on. I get a blue screen and the window where it shows my user name. the cursor is blinking but nothing happens when I type. I've tried plugging the keyboard in to different ports and nothing. I tried my old keyboard and nothing. Please help!


I said 10.3 for the prefix but I'm not totally sure of that. The machine was brand new in December 2006.

harryb2448 09-18-2008 06:00 PM

It is probably Tiger OS X.4. Pop your install DVD in and see if you can reboot holding down 'X' after the chime. If any joy go to Utilities>Disk Utility>Repair Disk and let us know what happens.

Rusty 09-18-2008 06:21 PM

hi, thanks for the reply

you're right, the disk says 10.4.11

when I restart and press X nothing different happens

when I restart and press C the installer does come up ...

Rusty 09-18-2008 09:53 PM

should I reinstall the OS? Will the effect anything I have saved on the computer?

Any other ideas about how I can fix this? Please and thanks


macgig 09-18-2008 10:12 PM

hmmm, you could hold the shift key down and try to start in safe mode. then run disk utility and fix disk permissions.

many users jump to reinstalling the OS when trouble strikes.... doing this is among the last steps to do when all else fails. There are about 25-30 other things to try first.

Rusty 09-18-2008 10:21 PM

yeah i'm not too keen on the idea but of course have no clue what to do about the situation. I will try these suggestions. thanks


Rusty 09-18-2008 10:35 PM

when i hold down the shift key after the chime it gets stuck on a white screen with the apple and the circle timer just circling forever and doesn't get to the blue screen with the login window :(

So I guess it knows the keyboard is there but not when i want it to know...


macgig 09-18-2008 10:42 PM

try unplugging everything but the keyboard and mouse. see if you can boot up.

Rusty 09-18-2008 10:47 PM

i didn't have anything but the keyboard and mouse plugged-in in the first place. initially i had the mouse plugged into the keyboard--that's how I usually have it--but then the mouse wasn't working either so i plugged it into the computer directly and it works but the keyboard still does not. just sitting here at the login window :(


macgig 09-18-2008 10:51 PM

did you try resetting pram?

hold down command option P and R keys during bootup until you hear 2 chimes.

Rusty 09-18-2008 10:58 PM

two chimes...

so I restarted, heard the first chime, pushed down the buttons, heard another chime, then let them go. 2 chimes like that? k, i did that and i was sooooo hopeful but when it made a third chime and the login window came up, it still did not register that i was typing...

any more suggestions?


macgig 09-18-2008 11:00 PM

Shut down the computer.
Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.

(sorry I should of explained it better).

macgig 09-18-2008 11:04 PM

you can try booting from the install DVD/cd.... and run disk utility from there... repair permissions on the hard drive. repair the drive if needed also.

I forgot about this step. it's getting late.

macgig 09-18-2008 11:13 PM

found this. may be helpful

Rusty 09-18-2008 11:35 PM

thanks, macgig, I really appreciate the suggestions. I tried but so far, still, no dice :'(

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