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  1. #1
    Troubleshooting tip...
    Lifeisabeach's Avatar
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    Troubleshooting tip...
    I had a real weird issue recently with a transaction entry widget for iBank... the durned thing wouldn't work for nothing. Deleting the pref files, reinstalling, etc... nothing worked. After unsuccessfully troubleshooting with tech support via their forums, I decided I'd have to get my hands dirty and go on a serious bug hunt.

    I found the widget worked fine on my wife's account and on a backup install of OS X, so clearly it was my account. So something must be amiss in my user Library. After carefully deleting and restoring items in my user Library and re-logging in-between, I narrowed the culprit down to a hidden pref file:
    ~/Library/Preferences/.GlobalPreferences.plist

    I have no idea how or why this hidden pref file would block a 3rd party widget from working, yet clearly it was. This is also at least the 2nd time I've had a problem in all the time I've been using OS X that I've narrowed down a bug to that particular file. I'm betting now it may have been the culprit a couple times I decided to just whack the Library and start from scratch.

    So... the reason I bring this up is that when someone is having problems with an app or their system, it may be worth having them delete this file and relog to see if it was the culprit. Being a hidden file and not an obvious place to start even if it wasn't, deleting it may save some headaches.

    Please verify and include the exact model/year of your Mac and OS X version number (available from "About This Mac", then "More Info" on the Apple menu).
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    Links: Onyx | EasyFind | Apple Hardware Test | How to test your hard drive | The Safe Mac Adware Removal Guide | Uninstall MacKeeper
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    Lifeisabeach - Mac-Forums Member of the Month June 2009, Feb 2012, and March 2013.

  2. #2
    Troubleshooting tip...
    louishen's Avatar
    Member Since
    Oct 22, 2007
    Location
    London
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    8,968
    Specs:
    Mac Mini Core i7 2012 | White 2009 MacBook 2 Ghz | 733 Mhz G4 Quicksilver
    that's interesting, I wonder if it will cure the firefox crashes at work that only harm my user account

  3. #3
    Troubleshooting tip...
    Lifeisabeach's Avatar
    Member Since
    Sep 30, 2007
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    The Republic of Neptune
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    7,637
    Quote Originally Posted by louishen View Post
    that's interesting, I wonder if it will cure the firefox crashes at work that only harm my user account
    It's worth a shot. I stared and stared at the contents of that file and am absolutely baffled that it could have caused a problem, yet so it did. *shrug*

    Please verify and include the exact model/year of your Mac and OS X version number (available from "About This Mac", then "More Info" on the Apple menu).
    ------
    Links: Onyx | EasyFind | Apple Hardware Test | How to test your hard drive | The Safe Mac Adware Removal Guide | Uninstall MacKeeper
    ------
    Lifeisabeach - Mac-Forums Member of the Month June 2009, Feb 2012, and March 2013.

  4. #4
    Troubleshooting tip...

    Member Since
    May 27, 2006
    Location
    Concord, NC
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    445
    Specs:
    Macbook Pro 17" 2.6GHz 4GB RAM
    Thanks for the tip.

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